there have been numerous dealer quotes with a $8,000 type number. Mine is covered but with the caveat that I had done a misfueling guard recall which VW never alerted me about, despite seeing my vehicle on their lot. Therefore my car is literally worthless sitting on the dealer lot while we wait to figure this out.
HPFP blew on 2014 Sportwagen TDI with 30k miles, VW won't help
- Thread starter CEaton
- Start date
South Coast Guy
Veteran Member
A quick search came up with a refurbished HPFP for $477. from Parts Geek. Hard to imagine the labor costs would be in the $7,500 range. Obviously, I can't speak to the quality of the replacement part.
dmarsingill
Veteran Member
- Joined
- Mar 26, 2011
- Location
- Dacula, GA
- TDI
- 2011 Sportwagen Turned in , 2000 Z3 Coupe, 2003 Ford Expedition
My dealer showed me the invoice that they billed VW. It was just over $5000. They replaced things that could be cleaned. It can be done for less, but will it be done right?
Donald
Donald
aja8888
Top Post Dawg
A shop in Fort Worth, TX cleaned an 09 after a pump blew. They cleaned the fuel lines, injectors, tank,etc and billed about $1500 if I recall. Car ran fine after that with the new pump and cleaning.
The dealers just replace stuff since they have a conflict of interest ($$) in doing so. Also, the dealer techs really are not good at diagnosing and repairing problems, they just R&R high priced parts.
That's the sad thing about these "experts" at the dealer. They only R&R parts. There isn't much cleaning or other labor involved. Even their troubleshooting is often shoddy. They are often very young folks who don't garner much experience because of this.
South Coast Guy
Veteran Member
Nobody diagnoses problems because no owner is willing to pay the hourly rate times the number of hours necessary.
Might be true. However, the hourly rate is usually absurd so....
aja8888
Top Post Dawg
So every limp mode is a new turbo for starters at a dealer?
The way Volkswagen is treating my case from is truly unbelievable. It seems like they have locked down all $pending on retaining customers since the company is losing money at an astounding rate. In their minds, my car is out of warranty and they already have counted all my $32k 6 years ago so THEY DONT CARE. To think that I was actually interested in looking at newer volkswagens pending the outcome of dieselgate.....
aja8888
Top Post Dawg
VW car sales are down quite a bit last month (~17%) along with the whole industry. Gives reason to cut goodwill spending.
Not sure if I stated earlier in this thread, or not, they are nickle and diming me over a $249 alignment on my new car that was never right. This doesn't surprise me, sadly. They are going to lose customers by the droves.
$249 for a dealership alignment. That is a new low. I've never seen a company trying to lose customers as quickly as they are. All the dealers and customer service people seem to not know anything about dieselgate and a possible solution but they ALL seem to have the same mindset when it comes to saying NO!
aja8888
Top Post Dawg
My bold above. Guess what...they ALL know about Dieselgate and have been told not to say anything about it to the customers...a.k.a.....play dumb.
How do I know this? Neighbor works for the local VW dealer as a parts person and he was told the same. They are not wanting to spread any bad news.
gmcjetpilot
Veteran Member
They are not playing dumb.... They have been told nothing. The gag
order on what is coming, excludes all but a small group. Dealers are not
part of the rarified group in the know.
I know my independent VW Audi shop told me they did a customers VW JSW TDI for about $3500......
aja8888
Top Post Dawg
Don't you just think the folks at the dealer DAILY would be wondering why no new diesels are on the lot for sale? Believe me, they know what's going on. The service manager I know personally at the small VW dealership a mile from my house knows the latest poop as do the mechanics. Hey, they own CR diesels too.
You can't keep this kind of scandal under wraps at the centerpoint of sales and service. When I called and asked about the two open recalls on my Passat TDI, the service manager said he didn't expect to see any replacement parts in until after Dieselgate has been settled. Give these folks some credit for having knowledge of the situation.
IndigoBlueWagon
TDIClub Enthusiast, Principal IDParts, Vendor , w/
Unfortunately, June 21 is the announcement date (which could change), but it's followed by a "comment period" of about a month. Then most likely there will be a delay until the settlement is revised. Once that's done VW will have to set up administering the recall/buyback/payout, whatever it is. I wouldn't expect moving forward until Fall.
Your car is out of warranty. It's not clear to me from reading your posts whether or not the misfueling guard is in place. If it's not, VW has some cause to believe the pump failure is because of a fueling error. Although no one has ever managed to identify why pumps fail, this is certainly one cause, although misfueling doesn't always result in pump failure.
Dieselgate notwithstanding, I'm not surprised by VW's response. I'd be angry about it if I was in your position, but their position has some logic to it.
I'd go outside the dealer network for repairs. You won't know how extensive the damage is until you dig into it, but it's possible you can get it fixed for less than $2K.
IdigoBlueWagon,
The misfueling guard is not in place. I never received mail, phone call or alert of any kind from Volkswagen or my dealer(s) regarding the recall to install the misfueling guard. The mechanic told me to my face that if I had put in gas, it would not have made it 20+ miles after the fill up basically admitting it was a failure of the HPFP, not a misfuel. Now, that obviously doesnt mean that there couldnt have been tainted fuel from the filling station. I have receipts from the station indicating I put in diesel fuel. Conversations with the station have been underwhelming thus far.
I do understand their position and their policy. However, in this specific case it is very clear the misfueling guard would not have done anything to prevent this issue (something that everyone I have spoken to at volkswagen admits). With this knowledge, it seems volkswagen should cover the fix - especially as they have already set aside a fund to do such a thing when the recall/warranty extension was announced. The dealer is doing the fuel testing kit and has supposedly sent it off for the lab testing. It has now been 11 days without a vehicle. On another note, why do dealers not inventory the fuel testing kits? (besides lack of intelligence). My car died on Wednesday before memorial day and the kit wasnt even able to be delivered to VW until the following tuesday. Extremely inefficient.
The misfueling guard is not in place. I never received mail, phone call or alert of any kind from Volkswagen or my dealer(s) regarding the recall to install the misfueling guard. The mechanic told me to my face that if I had put in gas, it would not have made it 20+ miles after the fill up basically admitting it was a failure of the HPFP, not a misfuel. Now, that obviously doesnt mean that there couldnt have been tainted fuel from the filling station. I have receipts from the station indicating I put in diesel fuel. Conversations with the station have been underwhelming thus far.
I do understand their position and their policy. However, in this specific case it is very clear the misfueling guard would not have done anything to prevent this issue (something that everyone I have spoken to at volkswagen admits). With this knowledge, it seems volkswagen should cover the fix - especially as they have already set aside a fund to do such a thing when the recall/warranty extension was announced. The dealer is doing the fuel testing kit and has supposedly sent it off for the lab testing. It has now been 11 days without a vehicle. On another note, why do dealers not inventory the fuel testing kits? (besides lack of intelligence). My car died on Wednesday before memorial day and the kit wasnt even able to be delivered to VW until the following tuesday. Extremely inefficient.
IndigoBlueWagon
TDIClub Enthusiast, Principal IDParts, Vendor , w/
Dealers barely stock anything. We've called our dealer asking for a fuel filter and they don't have any in stock. Or 507.00 oil.
I suspect they have a way of thinking about the failure which goes something like: no guard = misfueling. It could be it's a condition for reimbursement for the HPFP failure.
I suspect they have a way of thinking about the failure which goes something like: no guard = misfueling. It could be it's a condition for reimbursement for the HPFP failure.
it's actually a part of the extended warranty that you MUST have the misfueling guard in place for them to honor the extended warranty on the hpfp.
gmcjetpilot
Veteran Member
They do want to know. I DON'T BELIVE YOU... You have no info that says they know.
No he does not. In fact most VW service managers I know are idiots and don't even know their job. VW of America is not going to tell him squat. If he says he knows he is BS'ing you.
It is not about giving credit or not.... They DON'T KNOW... get that. You are making things up in your head. You have no proof, facts, or evidence they know anything. NO ONE KNOWS.... It is all conjecture and wild guesses.
You even said they will not know about parts until after it is settled.... That is not an omission of knowledge... only wait and see. That is were we all are, owners and dealers alike.
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aja8888
Top Post Dawg
My point is they know as much as we do. I never said they know the future decisions that will be made after the end of July.
bizzle
Veteran Member
I think cas.lane's experience was lost in translation.
He seemed to be upset about them "not knowing anything" and you seem to have interpreted that as them not admitting or acknowledging a diesel scandal existed.
He probably encountered people at the dealership saying they don't know anything about it, which I think the rest of us (you included) are all on the same page in regards to the "it" being a resolution or timeline to a resolution.
cas.lane,
Your car is covered under the fuel pump extended warranty. They need to test the fuel for possible contamination. It took VW a few months to resolve that question for CEaton (the person who started the thread). Even if you had the misfiring guard they would still do this lengthy process. The fact that you had it in the dealer and they did not install the guard is relevant so long as you did not sign anything declining the recall. Their records will indicate they never instructed you to come into the dealership and install the guard. All of this information exists and is obtainable but will take some time.
From your posts it looks like you've been waiting nearly two weeks but that they haven't denied your warranty claim yet. Given the expense involved in fixing this I suggest you contact an attorney and pay a few hundred dollars to have someone representing your interests.
The facts appear to be on your side from what you've written but VW has to do their due diligence before making good on the extended warranty.
The dealership can't simply wash everything and replace the fuel pump. It doesn't take more than microscopic shavings to blow the new pump up. If you want to pay for it yourself and have it done however you want, that's your prerogative. But a warranty job is going to require replacement of all impacted components otherwise they risk you coming back in and having to do it all over on their dime again.
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Finally heard from the dealer. The fuel was not tainted and passed all of the tests but because I did not have the misfueling guard installed, they are not willing to cover the repairs under the warranty.
I did get the dealer mechanic to admit that given the results of the laboratory findings, the misfueling guard in no way, shape or form would've prevented this HPFP failure. At some point you would think they would realize their policy is flawed and intelligence would trump their policy, but no, not with Volkswagen.
Their policy should operate like this:
1.Misfueling Guard policy was put in place to prevent misfueling.
2. Was Misfueling guard in place? NO - I was never alerted to it as I am not the original owner.
3.Was car misfueld per lab results? - NO!!!
4.THEN FIX THE CAR!!!
Furthermore, my vehicle was on the lot for the goodwill package in November. One would think the dealer would've realized their was an outstanding recall while they were plugging in all of my information, VIN number, mileage etc into a database.
After back and forth with VWoA (NO HELP), I backed off awaiting the dealer to get back to me on fuel tests, I focused on the dealer and operating through their channels. The dealer has now gotten me nowhere and left me with a tab of $4,800 to get this fixed.
Jeff Sarbeck with Gossett Volkswagen in Memphis Tennessee has been extremely patient, kind and helpful. Unfortunately his hands are tied by bureaucracy and his boss and regional manager are offering no further help as they are IMO (quietly) gearing up for the recall/buyback. I can't express how displeased I am with Volkswagen of America and Gosset Volkswagen. Any advice on how to proceed would be kindly appreciated. If independent shop is $3500-$4000 and I have a $500 Goodwill package gift card to the dealer and I would have to get the car towed to the indy shop, it will probably make sense to do it at the dealer...right? <----thats a question.
I did get the dealer mechanic to admit that given the results of the laboratory findings, the misfueling guard in no way, shape or form would've prevented this HPFP failure. At some point you would think they would realize their policy is flawed and intelligence would trump their policy, but no, not with Volkswagen.
Their policy should operate like this:
1.Misfueling Guard policy was put in place to prevent misfueling.
2. Was Misfueling guard in place? NO - I was never alerted to it as I am not the original owner.
3.Was car misfueld per lab results? - NO!!!
4.THEN FIX THE CAR!!!
Furthermore, my vehicle was on the lot for the goodwill package in November. One would think the dealer would've realized their was an outstanding recall while they were plugging in all of my information, VIN number, mileage etc into a database.
After back and forth with VWoA (NO HELP), I backed off awaiting the dealer to get back to me on fuel tests, I focused on the dealer and operating through their channels. The dealer has now gotten me nowhere and left me with a tab of $4,800 to get this fixed.
Jeff Sarbeck with Gossett Volkswagen in Memphis Tennessee has been extremely patient, kind and helpful. Unfortunately his hands are tied by bureaucracy and his boss and regional manager are offering no further help as they are IMO (quietly) gearing up for the recall/buyback. I can't express how displeased I am with Volkswagen of America and Gosset Volkswagen. Any advice on how to proceed would be kindly appreciated. If independent shop is $3500-$4000 and I have a $500 Goodwill package gift card to the dealer and I would have to get the car towed to the indy shop, it will probably make sense to do it at the dealer...right? <----thats a question.
I'd say get on VWOA's Facebook page and let them know about it as well. They tend to help their customers who really put up a fight.
Perhaps seek legal counsel on this matter.
Seriously this is the kind of crap that I can't stand about VWOA. It shouldn't be this way at all. ESPECIALLY in the middle of a MASSIVE EPA scandal they are involved in.
Perhaps seek legal counsel on this matter.
Seriously this is the kind of crap that I can't stand about VWOA. It shouldn't be this way at all. ESPECIALLY in the middle of a MASSIVE EPA scandal they are involved in.
bizzle
Veteran Member
Pay an attorney a couple hundred bucks to call VW on your behalf.
Hate to say it, but you are sh!t out of luck. The extended warranty explicitly states that the misfiling guard has to be installed. It's a closed case as far as VWoA is concerned.
redbarron55
Veteran Member
Have your lawyer WRITE a letter, do not call.
It should be addressed to VWOA and the dealer.
The dealer should have noticed the lack of the misfueling guard.
On my 2009 I did not receive a notice on the misfueling guard, but I did on the 2013.
I had this done for the 2013 along with the 2006 "fix"
The 2009 was done when the car went in to have tires installed (dealer credit card) since their normal courtesy inspection showed this and some other recalls or TSBs not done.
Personally I think that they should have caught the oversight and installed the guard.
Have the lawyer write a letter and also email it for backup (and faster service).
It should be addressed to VWOA and the dealer.
The dealer should have noticed the lack of the misfueling guard.
On my 2009 I did not receive a notice on the misfueling guard, but I did on the 2013.
I had this done for the 2013 along with the 2006 "fix"
The 2009 was done when the car went in to have tires installed (dealer credit card) since their normal courtesy inspection showed this and some other recalls or TSBs not done.
Personally I think that they should have caught the oversight and installed the guard.
Have the lawyer write a letter and also email it for backup (and faster service).