sgoldste01 said:
Why do you need an alignment so soon? Lots of potholes?
Probably self induced driving mistakes (hit bump). Steering wheel slightly off centre with car pulling slightly to the right. I noticed the problem significantly worse after I got my first 8000km service done at the same dealer where I bought my car. I've rotated tires and checked pressure, car still pull to right.
I am not going to take her back to the dealer for alignment. Why? Not too confident about the service department. On my invoice, one job done was "drain fuel filter water seperator". I asked the service manager handling my service are you sure? He said yes. Then I asked him again, then he went in to grab a mechanic then came out to confirm there isn't water seperator on my model.
Then I asked him about the diesel fuel quality issue and ways to protect the high pressure fuel pump, what additive I can use, what fuel brand .... the guy gave me some unthinkable talks then start saying on other VW diesel model one can add urea into the fuel tank (CRAZY!!!)... I quickly cut short the conversation, paid and walked out.
Just 2 weeks ago when I returned there to asked about alignment issue. That same service department allowed me to wait for close to 10 minutes w/o anyone coming out to help. I kind of deliberately let myself wait there since I want to know how bad their service attitude can be. Finally, another service rep come out and gave me some unsatisfactory answers that prompted me to walk away again.
I am in BC, in Richmond, so you know where I got my VW from.... I've read somewhere in this forum from member saying to get your VW from the dealer then run as far away as possible. I have no problem with the sales department at that dealer, I wanted to believe their mechanics are all good, but the service window at that dealer, that window standing between me a VW owner and the mechanic who makes his living maintaining VW cars, left me with many question marks. I can't talk directly to the mechanic, and if the service window doesn't know a thing about the product they are selling, how can my car issues be properly served?
While I will not run away from every VW dealers, I will definately stay away from that dealer as much as I can.
Yes, I don't have a problem with my TDI yet... but I have had problems with VW service department.