bubbagumpshrimp
Veteran Member
Yup. USAA is a great company to deal with. Insurance, banking, investments, etc. They have great customer service and will work with you for "change in circumstance" issues. I went through a divorce and my then soon-to-be ex had an accident. They were good about compartmentalizing her accident and not letting any of the fallout spill over to impact me.I called up USAA six years ago when I was going through a divorce and they gave me a new loan with a lower rate and extended term and gave me two months of non-payments to start off. They seem pretty flexible.
Just don't deal with USAA for a mortgage. They have a contractor that handles that for them. You'll be on pins and needles the entire time (terrible communication) and then their contractor will pitch you off to PHH after closing (PHH isn't bad to deal with). Check out the reviews on their website. They have great reviews for every service EXCEPT mortgages.