Smashed Ixnay
Veteran Member
So I had my wife schedule an appointment with the same VW we have been going to from where we bought the car, because they have been great to us, so I think anyways.
My wife went in in December 2014 to do the 80k service. They quoted her about $500, but after they finished everything they called her up and told her a different price; around $421. She paid and then a rep said they got her receipt mixed up with another persons that was $421, but since my wife already paid, they let it go.
Fast Forward to today and they said we didn't do the DSG at 80k miles. We are going for the 100k service in the next few days, so this kinda blew me away because the $80k service was $421 (was supposed to be $500+-). I thought the 40k was the same as 80k service, so I assumed they did it.
I'm looking at my 80k service receipt and it's saying they performed the 20k service, from what I can understand. I'm wondering when they mixed up the paperwork with the other persons if they performed the 20k service on our car and maybe did the 40k on the other persons car?
Here is the paperwork.
In the top right corner you can see the 79k miles and in the book they stamped the 80k service as being done.
The car has been fine while driving, but it's still kinda scary knowing they may not have done the DSG service and we been driving like this when it should have been done 20k miles ago, but in reality it may have been 60k miles ago.
They are quoting us $300 for the DSG service. Is there anything we should argue about when my wife goes there? It sucks cause I can't go with her because the book says 80k service was done, which includes the DSG. The 80k service was expensive as heck to me, for it not to include the DSG service that is. Our 40k was about $520, iirc.
My wife went in in December 2014 to do the 80k service. They quoted her about $500, but after they finished everything they called her up and told her a different price; around $421. She paid and then a rep said they got her receipt mixed up with another persons that was $421, but since my wife already paid, they let it go.
Fast Forward to today and they said we didn't do the DSG at 80k miles. We are going for the 100k service in the next few days, so this kinda blew me away because the $80k service was $421 (was supposed to be $500+-). I thought the 40k was the same as 80k service, so I assumed they did it.
I'm looking at my 80k service receipt and it's saying they performed the 20k service, from what I can understand. I'm wondering when they mixed up the paperwork with the other persons if they performed the 20k service on our car and maybe did the 40k on the other persons car?
Here is the paperwork.
In the top right corner you can see the 79k miles and in the book they stamped the 80k service as being done.
The car has been fine while driving, but it's still kinda scary knowing they may not have done the DSG service and we been driving like this when it should have been done 20k miles ago, but in reality it may have been 60k miles ago.
They are quoting us $300 for the DSG service. Is there anything we should argue about when my wife goes there? It sucks cause I can't go with her because the book says 80k service was done, which includes the DSG. The 80k service was expensive as heck to me, for it not to include the DSG service that is. Our 40k was about $520, iirc.