As well as they don't show a long approval window after signed/notarized offer is uploaded. Their scenario shows it as instantaneous -- upload the docs, and use the portal to immediately schedule an appointment...One thing I found interesting in this report was that it confirmed my (and others') understanding of how the timelines are supposed to work: ten business days max to review for completeness; once deemed complete (or 1 Nov, whichever is later), ten business days to make an offer. There is no separate ten-day period for the auditor, they don't get to lump the two ten-day periods together and say they have 20 business days from 1 Nov (or submission, whichever is later) to make an offer, etc.
No, but maybe we'll get a pony!fyi, for people complaining that VW is in violation of timelines.......you aren't going to get more money due to it (which is clearly what some people think)
Are you trying to return a 2015 TDI as soon as you can? If so, what are your reasons in doing so? How many miles are on your car? Just curious.another interesting thing was how it said we could make an appointment with the dealer after receiving the offer - not true
I agree, and made the same point myself.I am sure they will follow the 90 day just as closely as they did thei 10 day deadline.
Based on reports to date it seems that actual buyback completion appointments are happening within 3-4 weeks of the offer being accepted. It's the claim approval that's taking way longer. I just realized that their delay will net me almost $500 more for mileage since it's sitting in my driveway so I'm not quite as irritated as I could be but I'd love to get this done asap!I agree, and made the same point myself.
That is only true because they are holding back people from making appointments. Once they open up the floodgates these appointments will fill up pretty quickly.Based on reports to date it seems that actual buyback completion appointments are happening within 3-4 weeks of the offer being accepted. It's the claim approval that's taking way longer. I just realized that their delay will net me almost $500 more for mileage since it's sitting in my driveway so I'm not quite as irritated as I could be but I'd love to get this done asap!
.I don't understand why everyone keeps saying it will take many months. Once you have received your offer, VW has 90 days to close the transaction. There will be closure in a reasonable amount of time.
Are you trying to return a 2015 TDI as soon as you can? If so, what are your reasons in doing so? How many miles are on your car? Just curious.
Are you trying to return a 2015 TDI as soon as you can? If so, what are your reasons in doing so? How many miles are on your car? Just curious.
Because VW is giving me $5k more than I paid for it.
I have a little under 15k miles.
The dealerships are independently owned and operated. The emissions scandal and resulting buyback process is not their (legal) problem. There's no legal basis to force the dealerships to shoulder the responsibility of coordinating the buybacks.I thought the same thing. I'm sure the dealers are not busy anymore. But the courts wanted it to not be the dealer. Makes no sense to me.
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Dealers are also excluded from the settlement benefits, and many are sitting on piles of cars that suddenly get sold, and amazingly, return for a buyback.Also, if it's the dealer handling the buybacks, there's a strong chance that they will, or will appear to, try to tie getting the settlement benefits to buying another car (from them, of course). There's also a lot less auditing potential before the customer gets paid.
No one is saying the dealerships have liability or responsibility. Like it or not the dealership is the face of VW to the consumer, not the corporate offices. I'm all for VW corporate having to pay the dealerships for this service. My point is simply, the infrastructure was already there so why not use it. And honestly, I don't see an issue with the dealership trying to entice a buyback customer to spend there money there. I get the effort to segregate the dealerships, but IMO, its a less efficient way of doing business.The dealerships are independently owned and operated. The emissions scandal and resulting buyback process is not their (legal) problem. There's no legal basis to force the dealerships to shoulder the responsibility of coordinating the buybacks.
I agree 110% I am not sure why the court is allowing them to continue with this circus. All of the extra steps and the "Manpower?" they have hired is just more money out the window. VW just can't seem to get their act together.Nothing surprising in the report. VW simply wasn't prepared for the volume, which is honestly, not a valid excuse. For those folks bashing others for complaining about the timelines, I think that's a bit unfair. Some people are making payments, paying for registration and insurance and aren't driving their cars. Others are afraid of the possibility of having an accident or mechanical breakdown that would preclude the vehicle operating under it's own power, and others can't afford to purchase another replacement vehicle until the VW settlement payment is provided. While the buyback offer is generous, I think VW could do a much better job communicating the issues and timelines on the website. The portal has zero information on the real status of your claim, other than you made it through one gateway and on to the next. I'm still waiting for an offer on my 2014 jetta which I registered with the site back in August, submitted my documents on September 26th and finally got the check marks on November 15th. Since the car has a loan through a credit union, I expect another 2 weeks or longer before I get an offer on it. Hopefully it'll be sooner. Regardless, I'm making payments on the car, paying insurance, putting miles on it, and hoping everyday I drive it that it won't breakdown or get in an accident. VW had a network already in place, it's called a dealership network. This could have been as simple as having a person already employed by the dealer trained to process a claim. You make an appointment, you drive down with the appropriate paperwork, they check the VIN, run it through the database, check the title and registration paperwork, have you sign a power of attorney to transfer title, give you the exact buyback amount based on the vehicle options and mileage and then either cut you a check right then and there or have an EFT or check sent to you after a second tier review of your documents (probably less than 3 days). If you don't think this is possible, you've never sold a car back to Carmax. They appraise your car and cut you a cashier's check in less than 30 minutes. Also interesting how you can buy a car in less than 30 minutes too.
So jump start it.... no more than $25 to buy a set of cables. Ain't you got any neighbors?No one is saying the dealerships have liability or responsibility. Like it or not the dealership is the face of VW to the consumer, not the corporate offices. I'm all for VW corporate having to pay the dealerships for this service. My point is simply, the infrastructure was already there so why not use it. And honestly, I don't see an issue with the dealership trying to entice a buyback customer to spend there money there. I get the effort to segregate the dealerships, but IMO, its a less efficient way of doing business.
And for those again talking about patience, I went out to start my jetta last night and the battery is dead. I tried charging it, and so far no luck...yeah....just have patience. There's another $100 I may need to spend to "drive" it to the dealership.
What are you, a reasonable person, doing here? Don't you know this forum section is for whiners and complainers?Ok, so sure, VW is out of compliance. The demand curve on this is insane. It's going to take a couple of months to get things completely smoothed out. On top of the huge demand curve, people have been calling the hotline neurotically, overwhelming the system with pointless interruptions.
Anyone capable of patience who can wait a couple of extra months will be well served to do so. Things will go much more smoothly once things have slowed down slightly.
That's the plan if it doesn't hold a charge.Yea jump start that SOB don't put a penny more into it.
Something I wrote over 3 1/2 years ago while ranting about VW quality, well before Dieselgate was known:I agree 110% I am not sure why the court is allowing them to continue with this circus. All of the extra steps and the "Manpower?" they have hired is just more money out the window. VW just can't seem to get their act together.
I hope they are writing a book about this. How to destroy a multi billion dollar company for Dummies.
I have never experienced anything even remotely approaching VW's level of incompetence / arrogance. I think VW's reputation is really going to take a beating over the CR TDI's issues and rightly so. It was all self-inflicted.
Something I wrote over 3 1/2 years ago while ranting about VW quality, well before Dieselgate was known: