Yesterday, after booking my turn in appointment, I read here that there was supposed to be a selection of check or EFT, which I did not see. So I went so far as to cancel my turn in appointment, and re-book a second time. On the second try, I STILL did not see any choice of check vs EFT, and there was nothing that told me to go back and make such a choice.
And at the step where I am, I can find no way through the vwgoa web site of going back and making the selection. I called the CLAIM number, and the person there was full of misinformation. She thought that there were two separate turn in appointments. One, where you bring the car in and they verify mileage, VIN, and inspect the car, and then, on another day, you actually turn in the car and get paid.
After hearing that, I knew that rep would not be a source of any useful information, and I said good bye.