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Dieselgate: VW Diesel Emissions Scandal - Information & FAQ

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VW Derf

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While the list is very large of the vehicles affected, you can get official information if your vehicle is affected by plugging in your VIN number into the sites below. Some of these sites have been around for a while (ie German) while others just launched today (Canada). Below is a partial list of the jurisdictions and their websites:

Canada: http://www.vwemissionsinfo.ca/vin-lookup
New Zealand: https://www.volkswagen.co.nz/diesel-emission-statement/
United Kingdom: http://www.volkswagen.co.uk/owners/dieselinfo
United States: https://www.vw.com/owners-recalls
VWAG (Germany): http://info.volkswagen.de/de/de/home.html?tab=check-own-car

Audi Germany: http://www.audi.de/de/brand/de/neuwagen/layer/serviceaktion.html#
Audi US: http://web.audiusa.com/recall/
 

VW Derf

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November 6, 2015: Germany to retest VW cars as scandal pushes Berlin to act - Reuters
November 9, 2015: Volkswagen moves to appease angry customers, workers - Reuters
November 9, 2015: Email was sent to VW of Canada to owners of affected 2.0l TDI vehicles stating: "Very shortly, Volkswagen Canada will be offering Owners of affected TDI vehicles an Owner Credit Package as a gesture of goodwill for your continued patience."
November 15, 2015: VOLKSWAGEN TO PROVIDE GOODWILL PACKAGE TO U.S. 2.0L TDI OWNERS AFFECTED BY EMISSIONS ISSUE - VW Press Release
 
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VW Derf

Administrator
Joined
Jul 3, 1996
Location
Richmond, BC, Canada
TDI
2010 Blue Graphite Pearl Golf Variant

VW Derf

Administrator
Joined
Jul 3, 1996
Location
Richmond, BC, Canada
TDI
2010 Blue Graphite Pearl Golf Variant
December 4, 2015: VW Canada announces Volkswagen Owner Credit Package starting Monday, December 7th in an email to affected and registered owners. Excerpts below:

Owner Credit Package FAQs

1. What is the Owner Credit Package and who is eligible for this Package?
Current owners and lessees of 2.0L TDI vehicles affected by the emissions issue are eligible for the Owner Credit Package which consists of:
a. $500 for use at Volkswagen Dealerships only;
b. A further $500 for use at your Volkswagen Dealership or anywhere credit cards are accepted and;
c. No-Charge 24-Hour Roadside Assistance for three years, with unlimited mileage.

2. I previously entered my information on www.vwemissionsinfo.ca. Do I need to enter my information again to register for the Owner Credit Package?
Yes. In order to claim your Owner Credit Package you will need to register starting Monday, December 7, 2015.

3. How long does it take to receive the Owner Credit Package?
Your Owner Credit Package should arrive within 6 weeks of registering online. After your Owner Credit Package arrives, you will need to visit your dealership for card activation. We recommend activating your Owner Credit Package as soon as possible.
If it has been more than 6 weeks since you registered and your Owner Credit Package hasn’t arrived, please contact Volkswagen Customer CARE at 1-800-822-8987.

4. Will I have to forfeit my right to take legal action or to receive other compensation in the future if I accept this offer now?
No. You will NOT forfeit your right to take legal action or to receive other compensation in the future if you accept this offer now. We are providing this package as a gesture of goodwill for your continued patience as we work to develop a correction for your vehicle.

5. Are any vehicles excluded from the Owner Credit Package?
Yes, there are certain customers that are excluded from the program. Fleet vehicles and vehicles owned by Volkswagen Group Canada, Volkswagen Dealers, or Volkswagen Credit (such as those that are part of the employee lease program), unregistered vehicles owned by independent Dealers and wholesalers, and vehicles purchased on or after December 4, 2015 are not eligible for this Owner Credit Package.
 
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VW Derf

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Richmond, BC, Canada
TDI
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December 10, 2015: Volkswagen making good progress with its investigation, technical solutions, and Group realignment - VW Press Release.

Summary points from news release below:


  • Initial results of the emissions investigation available
  • Approximately 450 external and internal experts involved in the investigations
  • 100 terabytes of data secured – equivalent to information in approximately 50 million books
  • Volkswagen will have future emissions tests evaluated independently
  • Technical solutions for customers in Europe developed; implementation to begin in January 2016
  • Group realignment making good progress
 

VW Derf

Administrator
Joined
Jul 3, 1996
Location
Richmond, BC, Canada
TDI
2010 Blue Graphite Pearl Golf Variant

VW Derf

Administrator
Joined
Jul 3, 1996
Location
Richmond, BC, Canada
TDI
2010 Blue Graphite Pearl Golf Variant
April 21, 2016: VW, Justice Department reach diesel emissions deal - Reuters
April 21, 2016: VW Agrees to Buy Back U.S. Diesel Vehicles Affected by TDI Emissions Cheat - Road and Track
April 21, 2016: VW, U.S. Justice Department reach diesel emissions deal - Globe and Mail
April 21, 2016: VW settlement with EPA announced over diesel emission scandal- Green Car Reports

Notes:
* One report indicated that U.S. Judge Charles Breyer was imposing a gag order on all the parties until a final agreement is reached.
* The next status conference is set for May 19th, 2016.
 
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VW Derf

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