So trying to do buy-back for my wife's 2009 Jetta TDI.... what a run-around. Clarkdale VW in Vancouver doesn't keep paperwork past 5 years old. The emissions settlement people are asking for orig proof of sale. Even though we've already sent them the original insurance registration and registered ownership proof for subsequent years. Even an email from dealer that the car is ready for pickup. Pretty much except for 2yrs every insurance renewal. BTW we are in BC.
Now have to take 1/2 day off work to go to ICBC head office and request the original tax form for the vehicle purchase.
What a stupid run-around. Was thinking of buying a new vw using portion of the money. Reconsidering now. VW is not making this bs easy. Pretty pissed off right now.
Plus after agent on the phone said a carfax is ok. Spent $60 on a carproof report, sent it in. Denied again. Second agent says "sorry, carproof is not acceptable" even though it reports only 1 owner. Jerks.