Dieselgate, The Canadian Edition

Petra's cousin

Well-known member
Joined
Sep 13, 2016
Location
Calgary
TDI
Mk VI TDI Golf Wagon
Anyone that has gotten the fix here in Canada, do they give you a cheque as soon as the work is done or is it mailed to you?
Nope, the cheque is mailed to you after the service has been completed. My invoice came with a printout of the restitution amount stapled to the back (I'm assuming they pulled it up by VIN). I had mine in last Monday, haven't seen a cheque yet but have heard they come in about a week.

John
 

Petra's cousin

Well-known member
Joined
Sep 13, 2016
Location
Calgary
TDI
Mk VI TDI Golf Wagon
Nope, the cheque is mailed to you after the service has been completed. My invoice came with a printout of the restitution amount stapled to the back (I'm assuming they pulled it up by VIN). I had mine in last Monday, haven't seen a cheque yet but have heard they come in about a week.
John
And the Fedex guy just dropped it off at my door moments ago, date says it was shipped on Friday.
 

phantom1260

Veteran Member
Joined
Aug 15, 2017
Location
Brampton, Ontario
TDI
1997 Jetta GL IDI, 2010 Jetta TDI (Sold)
I called customer care again and they said they still weren't able to contact the dealer. The dealer also wont return my calls. The customer care rep says she spoke with VW Canada and they told her it is not covered under warranty as they deem it a maintenance item.

I left messages with two of the lawyers from the list posted on the previous page.

Interestingly when I went the law firm’s website they also have a bosch settlement in progress. I guess we should be receiving those cheques as well once completed similar to those in the US.
 

phantom1260

Veteran Member
Joined
Aug 15, 2017
Location
Brampton, Ontario
TDI
1997 Jetta GL IDI, 2010 Jetta TDI (Sold)
Finally got a hold of the dealer. He said he ordered the DPF and will be changing it under warranty now. Apparently he had lost my information and wasn't able to call me back.
 

dwfdiesel

Veteran Member
Joined
Oct 17, 2011
Location
Muskoka Ontario Summer Lecanto FL winter
TDI
2006 Golf & 2012 Golf wagon, 1998 GMC 6.5 with 310,000km
Late to the game
In Ontario is rice only accepting the MTO used vehicle package for "Proof of Purchase" document?????

Ok they did accept my letter from VW credit pay off. Got my green arrows
 
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log2

Active member
Joined
Jan 9, 2014
Location
Ontario, Canada
TDI
2014 Jetta TDi
I'm in Ontario if it matters, but I was wondering if you can negotiate with rice point on the offer given to return the vehicle?

I have just finished submitting all the documentation, and was looking at the preliminary settlement, and it seems a little low to me, so I was wondering when the actual settlement comes in, if I can refuse it and negotiate a higher price?

Has anyone done this? Successfully?
 

GD

Veteran Member
Joined
Jun 11, 2002
Location
Toronto
TDI
2011 Jetta TDI Highline DSG
Anyone local to the GTA handing back their 2011 to 2014 Jetta?
 

PlaneCrazy

Top Post Dawg
Joined
Jan 3, 2000
Location
Province of Quebec, Canada
TDI
Gone...
I'm in Ontario if it matters, but I was wondering if you can negotiate with rice point on the offer given to return the vehicle?
I have just finished submitting all the documentation, and was looking at the preliminary settlement, and it seems a little low to me, so I was wondering when the actual settlement comes in, if I can refuse it and negotiate a higher price?
Has anyone done this? Successfully?
It's been discussed earlier, it appears the only thing you can challenge is a math error in the calculations.
 

ecode

Veteran Member
Joined
Aug 18, 2016
Location
Toronto
TDI
Mk6 Wagon
Thanks for the info, saved me time sifting through the thread!
I highly encourage you to read the settlement docs... all of them.

I mean, you are signing a legally binding document that locks you into the terms of the settlement.... so I would guess EVERYONE is taking the 10 minutes to read them right?

Oh.. No?

Thousands of people have just signed paperwork without knowing the legal ramifications?

Ok.
 

crashtested

Veteran Member
Joined
Jun 15, 2010
Location
Nelson, BC
TDI
2016 Q5 TDI Technik, 2014 GSW CL 6MT (RIP), 2004 Jetta GLS 5MT (sold), 2010 GSW HL 6MT (buy back)
I highly encourage you to read the settlement docs... all of them.
I mean, you are signing a legally binding document that locks you into the terms of the settlement.... so I would guess EVERYONE is taking the 10 minutes to read them right?
Oh.. No?
Thousands of people have just signed paperwork without knowing the legal ramifications?
Ok.
Frankly I just wanted my cheque and to get it to the bank as fast as possible.

Thousands of people do that every day! <LINK>
 

lb71

Active member
Joined
Feb 23, 2017
Location
Toronto
TDI
2013 Jetta TDI Highline Manual w/ Nav
If the gen 1 fix has been approved, why do I still get the following message on the claims portal?
The next step in the process is to schedule your appointment to complete the Approved Emissions Modification. An Emissions Modification for your vehicle is not yet approved by regulators. Volkswagen will contact you when there is an update on the status of the Emissions Modification for your vehicle.
Is it because the Canadian regulators have not yet approved the fix, and the gen 1 fix is just a recall? I received an email on September 15 from Ricepoint to the effect that the modification is now available in Canada. I'm confused why this would not be reflected on the claims portal.
 

DjEclipse

Veteran Member
Joined
Oct 18, 2011
Location
Niagara Region
TDI
2011 Jetta TDI (Comfort Line), 2001 Jetta TDI Gone to TDi Heaven
Hello,

I have been looking for over an hour on any information on regarding how the specific buyback is calculated in Canada and can't find anything.

I read here there are charts but I can't find them and all the online calculators (estimates) are for the U.S.

I am asking as I am in the process of filling out the information and I am getting $5k less than a friend of mine got for his buyback and we have the exact same car, same mileage aside from mine is standard and his is auto. 2011 TDI, I'm getting 15k and he got 20K for his.

I am extremely pissed about the entire situation as the entire emissions laws we have in north america is a complete money grab and I would be perfectly happy with the car as it is sits now. I didn't even take the initial 1000 VW offered (500 pre paid credit card and $500 in vw credit) out of principal. Now I am forced to look for a buy back as I am sure the hp and mileage robbing emissions "fix" is going to be mandatory here very soon and don't want to settle for anything less than i bought in the firs place.

Any info on where I can find out how the buy back is actually calculated based on specifics would help as I do not want to accept anything less than I know was paid out for the almost identical car 2 month's ago.

Thank you,
 

ecode

Veteran Member
Joined
Aug 18, 2016
Location
Toronto
TDI
Mk6 Wagon
Hello,
I have been looking for over an hour on any information on regarding how the specific buyback is calculated in Canada and can't find anything.
I read here there are charts but I can't find them and all the online calculators (estimates) are for the U.S.
I am asking as I am in the process of filling out the information and I am getting $5k less than a friend of mine got for his buyback and we have the exact same car, same mileage aside from mine is standard and his is auto. 2011 TDI, I'm getting 15k and he got 20K for his.
I am extremely pissed about the entire situation as the entire emissions laws we have in north america is a complete money grab and I would be perfectly happy with the car as it is sits now. I didn't even take the initial 1000 VW offered (500 pre paid credit card and $500 in vw credit) out of principal. Now I am forced to look for a buy back as I am sure the hp and mileage robbing emissions "fix" is going to be mandatory here very soon and don't want to settle for anything less than i bought in the firs place.
Any info on where I can find out how the buy back is actually calculated based on specifics would help as I do not want to accept anything less than I know was paid out for the almost identical car 2 month's ago.
Thank you,
Slow down there cowboy....

- the fix will NOT be mandatory... there is literally NO way the government is going to force a member of the public to modify something against thier will, particularly when the government has not themselves done a lick against VW at all.... so you can kee pyour car if you like. Just don't expect any money.

- the overall 'award' for each car doesn't change overtime, only over mileage. Are you sure you aren't looking at the value the portal is giving you for trade? That would be different now than 2 months ago. Are you sure you aren't looking at the value after they pay off your loans? And finally, are you sure your in service dates are close? Also, the province makes a big difference too...

- don't waste your time trying to find any kind of chart, calculation, reference, smoke signal or anything else related to where the numbers came from. They don't exist. The lawyers don't have them. No one has them. Except maybe VW.... and there's no way they are going to be released....

- And finally.... unfortunately, you can't do anything about it.... Too late to opt out.... and you can't go to arbritration over the value unless you think there was a calculation error... in a calculation that you aren't privy too... Oh, and you have to file a $150 fee to EVEN go to arbitration... which you lose if you don't win the case.

Go back into the portal and review everything that you entered... even if you were in a lower milage category than your buddy, becuase you had slightly more km's or something like that - the difference between values should only be a couple grand max.
 

Petra's cousin

Well-known member
Joined
Sep 13, 2016
Location
Calgary
TDI
Mk VI TDI Golf Wagon
If the gen 1 fix has been approved, why do I still get the following message on the claims portal?
Is it because the Canadian regulators have not yet approved the fix, and the gen 1 fix is just a recall? I received an email on September 15 from Ricepoint to the effect that the modification is now available in Canada. I'm confused why this would not be reflected on the claims portal.
At this point you just make an appointment with your dealer. They will make you sign a form that says your rights to buyback are no longer applicable after you have the fix performed. Attached to the back of my work order was a printout of my restitution for the fix (based on VIN), then a week later your cheque shows up, by FEDEX in my case.

They're slow to update the website. As far as I know you can just go to any dealer and schedule it without any further involvement in the claim website.
Essentially this is my take on it too.

So far after a week, no acceleration issues that I can see, highway mileage (by the trip computer, I'll hand calc it when I fill up sometime this weekend) seems to be exactly the same - 5.0 l/100km from Calgary to Vernon, same as last year (reasonable speeds, some slowdowns due to construction instead of summer traffic, +15 C instead of +20-30C, snow tires instead of the factory all seasons). Only issues I've had is a light/off throttle shudder or hiccup at ~2000 RPM, I had it intermittently before, its there way more often now.

John
 

tdaight

New member
Joined
May 1, 2017
Location
Ontario
TDI
Jetta
Does anyone know if we're able to apply the tax credit at any dealership or must it be a VW dealership? The question has probably been answered in this thread somewhere, I will be searching for it but looking for a quick reply if anyone can help, thanks in advance.
 

PlaneCrazy

Top Post Dawg
Joined
Jan 3, 2000
Location
Province of Quebec, Canada
TDI
Gone...
Does anyone know if we're able to apply the tax credit at any dealership or must it be a VW dealership? The question has probably been answered in this thread somewhere, I will be searching for it but looking for a quick reply if anyone can help, thanks in advance.
VW or Audi dealership only. That's why we went for a trade, not a buyback. Didn't want to leave money on the table.
 

DjEclipse

Veteran Member
Joined
Oct 18, 2011
Location
Niagara Region
TDI
2011 Jetta TDI (Comfort Line), 2001 Jetta TDI Gone to TDi Heaven
;5335069 said:
Slow down there cowboy....
- the fix will NOT be mandatory... there is literally NO way the government is going to force a member of the public to modify something against thier will, particularly when the government has not themselves done a lick against VW at all.... so you can kee pyour car if you like. Just don't expect any money.

- the overall 'award' for each car doesn't change overtime, only over mileage. Are you sure you aren't looking at the value the portal is giving you for trade? That would be different now than 2 months ago. Are you sure you aren't looking at the value after they pay off your loans? And finally, are you sure your in service dates are close? Also, the province makes a big difference too...

- don't waste your time trying to find any kind of chart, calculation, reference, smoke signal or anything else related to where the numbers came from. They don't exist. The lawyers don't have them. No one has them. Except maybe VW.... and there's no way they are going to be released....

- And finally.... unfortunately, you can't do anything about it.... Too late to opt out.... and you can't go to arbritration over the value unless you think there was a calculation error... in a calculation that you aren't privy too... Oh, and you have to file a $150 fee to EVEN go to arbitration... which you lose if you don't win the case.
Go back into the portal and review everything that you entered... even if you were in a lower milage category than your buddy, becuase you had slightly more km's or something like that - the difference between values should only be a couple grand max.
Thank you for the reply ecode.

1. It's the government, they force you to do things you don't want to do on a daily basis. They add new items, fees, taxes when ever they want and this will be no different. Though bi-laws, taxes and licencing the government gets the public to do just about what ever they want.

Once the fix is approved it will be made mandatory and enforce via licencing. You won't be able to renew your sticker unless it passes emissions (I live in Ontario). It won't pass emissions unless the fix has been applied. Don't have the fix on your car and you will not be allowed to renew your sticker. The entire drive clean program is a sham to being with and it will be used as a way to enforce the mandatory fix.

2. IN the portal the trade in value and the buy back value are the same, both 15k. I currently have the same mileage as my buddy had on his car when he took the buyback 146,000k We have the same trim (comfort line).

I initially looked into this and started to fill out the website info when he got his money 3 month's ago and it was showing the same buy back value as it is now. I tried putting in less km just to see what it would do and the value is the same from 90,000km to 146,000km, no difference.

We both owed nothing on the cars, no loans, no leans.

We are both in Ontario.

I am not sure about service dates, what do you mean by this?

3. Someone in this thread said there were charts to look up the value, you're saying they aren't public? There needs to be some way to determine if the settlement is being applied the same to everyone involved. In my case it seems like it is not.

4. I have been over it with him and the only difference is he has the auto and I have manual. Aside form that and colour our vehicles were the same.

Thanks again for the reply, I am open to any other suggestions as to why the numbers would be different and/ or who I can talk to about digging into why they are.

Cheers
 

Scratchy101

Veteran Member
Joined
Mar 31, 2012
Location
Vancouver Island, BC, Canada
TDI
Returned 2012 Golf TDI, now 2015 Mazda CX-5 & 2018 Nissan Leaf SV
Thank you for the reply ecode.

1.Once the fix is approved it will be made mandatory and enforce via licencing. You won't be able to renew your sticker unless it passes emissions (I live in Ontario). It won't pass emissions unless the fix has been applied. Don't have the fix on your car and you will not be allowed to renew your sticker. The entire drive clean program is a sham to being with and it will be used as a way to enforce the mandatory fix.


I am not sure about service dates, what do you mean by this?

Cheers
The fix has already been approved in Canada and owners have had it applied to their TDIs already

In Service date means when did you buy your TDI and start driving it?
For the 2011 MY the In Service date could vary by as much as 12 months.
 

Smokin_Joe

Veteran Member
Joined
Jun 26, 2011
Location
Surrey BC
TDI
2011 Golf TDI Highline returned for refund
Things went very smoothly so far.
We had our documents approved within 24 hrs of uploading and problems were related to me not checking documents close enough..
ie .....lower edge missing on couple of pages in pdf's
Resubmitted and accepted within hours.
Only delay was us realising , this was real....and deciding whether we wanted to say goodbye to the wife's 1st new car....
Good options for keeping it were still available. ..kits from 2micron could save the car and protect it from future failures...
Took us a couple of weeks to make the appointment. ..5 seconds to get approved...
Dec 1 2017...extended warranty runs out on the 2nd
Can't help feeling sad:eek:
 

dsldub

Veteran Member
Joined
Mar 28, 2011
Location
Ontario
TDI
2010 Wagon TDI
Once the fix is approved it will be made mandatory and enforce via licencing. You won't be able to renew your sticker unless it passes emissions (I live in Ontario). It won't pass emissions unless the fix has been applied. Don't have the fix on your car and you will not be allowed to renew your sticker. The entire drive clean program is a sham to being with and it will be used as a way to enforce the mandatory fix.
Did emissions test two weeks ago on my car (not fixed). Passed just fine.
It was free too.
 

ecode

Veteran Member
Joined
Aug 18, 2016
Location
Toronto
TDI
Mk6 Wagon
Thank you for the reply ecode.
1. It's the government, they force you to do things you don't want to do on a daily basis. They add new items, fees, taxes when ever they want and this will be no different. Though bi-laws, taxes and licencing the government gets the public to do just about what ever they want.
Once the fix is approved it will be made mandatory and enforce via licencing. You won't be able to renew your sticker unless it passes emissions (I live in Ontario). It won't pass emissions unless the fix has been applied. Don't have the fix on your car and you will not be allowed to renew your sticker. The entire drive clean program is a sham to being with and it will be used as a way to enforce the mandatory fix.
2. IN the portal the trade in value and the buy back value are the same, both 15k. I currently have the same mileage as my buddy had on his car when he took the buyback 146,000k We have the same trim (comfort line).
I initially looked into this and started to fill out the website info when he got his money 3 month's ago and it was showing the same buy back value as it is now. I tried putting in less km just to see what it would do and the value is the same from 90,000km to 146,000km, no difference.
We both owed nothing on the cars, no loans, no leans.
We are both in Ontario.
I am not sure about service dates, what do you mean by this?
3. Someone in this thread said there were charts to look up the value, you're saying they aren't public? There needs to be some way to determine if the settlement is being applied the same to everyone involved. In my case it seems like it is not.
4. I have been over it with him and the only difference is he has the auto and I have manual. Aside form that and colour our vehicles were the same.
Thanks again for the reply, I am open to any other suggestions as to why the numbers would be different and/ or who I can talk to about digging into why they are.
Cheers
There are going to be far too few TDI's left after the buyback for it to be worth the time, hassle, and cost to target them. We are talking about a company that still uses dos and dot matrix printers....

If you want to argue the value based on a calculation error, file arbitration and go for it... No one can tell you anything about the numbers or how they are calculated. We made that case as an objection and the judge didn't care....
 

FVWVWF

Veteran Member
Joined
Sep 18, 2011
Location
Canada
TDI
Sold - 2012 TDI Highline Manual
If you want to argue the value based on a calculation error, file arbitration and go for it... No one can tell you anything about the numbers or how they are calculated. We made that case as an objection and the judge didn't care....
Yep.
That was my biggest pet peeve....
I also had weird numbers come up for me (lesser amounts) when comparing it to my buddy's car of same year and trim and similar kms. Very pissed but as you stated....Judge dismissed this argument. I believe his reasoning was that the "x" amount of owners that are experiencing this difference are just tiny sh*tty bits in the grand scheme of things.
 
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porkupine

Active member
Joined
Sep 22, 2009
Location
Hamilton, ON
TDI
'10 golf tdi, '01 Cat 3512
I've skimmed the first half dozen pages of a number of Gen1 2.0 TDI threads, looking for answers, but this thread is probably my best bet:

I'm wondering if anybody has gotten a firm explanation from VW (Canada) with regards to the extended warranty, specifically the wording in their booklet @ https://www.vwemissionsinfo.ca/wp-c...-Volkswagen-Generation-1-Vehicles-Booklet.pdf ?

One of the sentences in the booklet looked like an out for the dealers:

This warranty extension covers only the diagnosis and replacement of the emissions-related components listed in this section. If the warranty
service is expected to take longer than 3 hours, Volkswagen will provide
a loaner vehicle.
"emissions-related components" seems like it could be "interpreted" in more than one way. What about components listed/systems listed in the section that are not "emissions-related"? What if the you have a HPFP failure, and it's determined to be "fuel system component", and not an emissions-related component?

More to my case, if you need to replace your head gasket, I'd imagine "the engine long block warranty shall cover the engine subassembly
that consists of the assembled block, crankshaft, cylinder head,
camshaft, and valve train." would somehow cover it, but would it?

I use this specific example, as the charge pipe between my intercooler and engine has "chocolate milk" in it, which my indy indicated was typical of VW turbo's blowing some amount of oil, but also could be coolant (and not condensation), which means my head gasket might be on its way out, and that's a ~$2k operation. I'm not actively leaking/loosing coolant, and am pretty low km (110k for a 2010).

I don't drive my TDI any distance anymore (used to live in Hamilton and commute to Toronto. Now I live in Toronto and commute ... well < 10km). My indy seems to think the car is going to be more trouble than it's worth, with burn-off cycles not completing (already had to replace a crusted O2 sensor twice), etc.

Thoughts?
 

crashtested

Veteran Member
Joined
Jun 15, 2010
Location
Nelson, BC
TDI
2016 Q5 TDI Technik, 2014 GSW CL 6MT (RIP), 2004 Jetta GLS 5MT (sold), 2010 GSW HL 6MT (buy back)
I think you're "over thinking" it, and looking for something to get upset about.
 
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