Dieselgate, The Canadian Edition

[vwtdi04]

Finaly picked a trade-in date for sometime in September, so the countdown is on for me now.
I haven't ordered a car yet. Will see how it goes when '18s are finally released.

For those who chose trade, and handed the car in but the new car is not in, how did the $ portion for the trade work? Do they hold the cheque, or is the full amount paid out?

Day before I completed buyback with trade in, I was done in 15 minutes had to come back next day to pickup new car, I decided to use FMV value as trade in and the "damages cheque" I deposited to bank
Basically I ordered a vehicle agreed on price and I told them what was the FMV value and they added to contract , the FMV value will change closer to the trade in day as they adjust the mileage, what they do is minus your mileage $$$ and transfer to damage value you get the same money just they transfer amount to damages value.
If you do not have the vehicle dealer will hold the FMV value you got for the car, and the cheque you deposit to your bank and when you get new car you can put that as deposit or keep the money

 

[Lucsar]

I witnessed for my wife (it's her TDI), and it didn't cause any problems. Mind you in Quebec, women legally are bound to keep their maiden names so our last names are different, which perhaps didn't trigger an alarm...

My wife witnessed for me also, same last name. No issue.

Just an update on my claim fellas: so I tried to upload and send the offer letter back and for some reason my home/desktop computer won't let me upload multi page doc's. So I had to go and mail the offer letter/package. I sent it express post. I did call the VW Class Info line, and got an interesting response from the claims rep. I told her I had everything ready to go and was going to mail it. Then I told her that my wife had witnessed the documents for me. She puts me on hold and tells me she has to speak to her Supervisor, so she comes back and tells me that" No sir your spouse cannot witness or sign the documents/offer letter for you." It has to be someone other than a " family member". Wow, luckily I didn't mail anything yet. My neighbor was nice enough to witness and sign for me. Not sure what happened here; Maybe rep was mistaken ?

 

[ElectricMayhem]

Not sure what happened here; Maybe rep was mistaken ?

I am surprised at how many people seem surprised by this. Your witness needs to be a third party who has no stake in the transaction. Your wife does not qualify.

Witnesses have two primary purposes: 1) authentication and 2) arbitration. The witness must verify that the signer of the legal document is not an imposter. The witness should be an adult of sound mind and not under the influence of any drugs. The ideal witness has known the signers of the document for a long time and does not have any financial interests in said agreement.

This third-party witness should keep a copy of the legal document for his personal records. If at some future time, the parties should display two different documents, then the neutral third-party can act as the arbitrator of such a dispute. Each party has his own interests to protect and cannot be objective. The neutral disinterested third-party can identify which legal agreement is authentic.

 

[Lucsar]

I am surprised at how many people seem surprised by this. Your witness needs to be a third party who has no stake in the transaction. Your wife does not qualify.
Witnesses have two primary purposes: 1) authentication and 2) arbitration. The witness must verify that the signer of the legal document is not an imposter. The witness should be an adult of sound mind and not under the influence of any drugs. The ideal witness has known the signers of the document for a long time and does not have any financial interests in said agreement.
This third-party witness should keep a copy of the legal document for his personal records. If at some future time, the parties should display two different documents, then the neutral third-party can act as the arbitrator of such a dispute. Each party has his own interests to protect and cannot be objective. The neutral disinterested third-party can identify which legal agreement is authentic.

Yes; I agree with you. Not sure why others haven't had any problems. Unless, they haven't completed the entire process yet? Maybe they'll have an email saying" documents invalid? Or offer letter incomplete ? It's got me confused ... Oh well, I just hope there aren't any more surprises. I always thought these types of transactions had to be notarized by : someone official, as they did in the U.S. settlement process.

 

[shak911]

Turned in my 2012 Passat this past Tuesday..it was a breeze...the rep was a High school girl training another..both looked no older than 17-18.
deposited cheque by camera..and will keep the paper for memory sake..
and on Friday I received an update from VW, that a fix for the 2012-2014 Passat has been approved by EPA, and sounded as I expected, to only include an update to the firmware, my guess all along! will end up using more DEF, which is not bad at all for those who wanted to hold on to their Passats, I got rid of mine for different reasons...timing belt needed..driver door freezes..def heater gone..bad vibration front left wheel when braking with speeds over 80km/h ..changed bearing..drive shaft and rotors and Pads..bought a ball joint but did not install.....no success...DSG service was also overdue as well as oil change..I think there were other issues as well....just can't remember now...I miss the Fender audio system..the Mazda's Bose with 9 speaker does not come close..unless I don't have it set up correctly...

 

[PlaneCrazy]

Quebec might be different (Civil Law vs Common Law). From what I read on a Quebec legal site, a witness cannot have a written interest in the document being witnessed. For example, someone named as a beneficiary in a will cannot sign as witness to that will. I don't think anyone here has a written interest in the vehicles being turned back, unless he or she is co-owner of the vehicle, in which case he or she is a signatory and cannot witness himself. In my case the car is strictly in my wife's name as will be the replacement, so I am not gaining or losing anything, nor does my name appear on the contract.

We had our final appointment confirmation call on Thursday for Tuesday morning.

In any event the final signatures will take place at the dealer, so presumably there can be a witness plucked from there if need be.

 

[knv0909]

I am surprised at how many people seem surprised by this. Your witness needs to be a third party who has no stake in the transaction. Your wife does not qualify.
Witnesses have two primary purposes: 1) authentication and 2) arbitration. The witness must verify that the signer of the legal document is not an imposter. The witness should be an adult of sound mind and not under the influence of any drugs. The ideal witness has known the signers of the document for a long time and does not have any financial interests in said agreement.
This third-party witness should keep a copy of the legal document for his personal records. If at some future time, the parties should display two different documents, then the neutral third-party can act as the arbitrator of such a dispute. Each party has his own interests to protect and cannot be objective. The neutral disinterested third-party can identify which legal agreement is authentic.

Hi guys,
Just FYI.
I was also surprised about witnesses since I did not find any requirement about it (by the way, I'm also surprised that some of us - unlike me - is VERY avare as for who might be a witness
Well, bottom line:
1. Called about witness and I've been told it is not necessary; uploaded my claim and got rejected - since no witnesses have been provided
2. Asked about wife as witness and been told she would be perfectly OK.
Then, uploaded my claim with my wife's signature as witness and now waiting for a 2018 Golf - should be in the beginning of September.
Best of luck to all of us.

 

[questman]

I am surprised at how many people seem surprised by this. Your witness needs to be a third party who has no stake in the transaction. Your wife does not qualify.
Witnesses have two primary purposes: 1) authentication and 2) arbitration. The witness must verify that the signer of the legal document is not an imposter. The witness should be an adult of sound mind and not under the influence of any drugs. The ideal witness has known the signers of the document for a long time and does not have any financial interests in said agreement.
This third-party witness should keep a copy of the legal document for his personal records. If at some future time, the parties should display two different documents, then the neutral third-party can act as the arbitrator of such a dispute. Each party has his own interests to protect and cannot be objective. The neutral disinterested third-party can identify which legal agreement is authentic.

I think perhaps Rice is not being consistent with the process, unless there are variations between provinces.
My wife was the witness on my documents and my Golf was bought back over a week ago.

 

[ElectricMayhem]

Not saying your wife can't be the witness, more saying you wouldn't want her to be. Just take it to work and get someone you know to sign it and keep a copy.

In a lot of cases uppity women are not taking their husband's names, esp. in Quebec, and Ricepoint will have no easy way of knowing. In other cases, it is likely being overlooked by rice point.

Hi guys,
Just FYI.
I was also surprised about witnesses since I did not find any requirement about it (by the way, I'm also surprised that some of us - unlike me - is VERY avare as for who might be a witness

Hee. I'm an engineer but deal with lawyers way too much at work.

now waiting for a 2018 Golf - should be in the beginning of September.

Nice! I want to order a 2018 GTI but the pricing is not available yet. I figure if I order in the absence of a negotiated price, I will be paying more than I need to.

 

[dsldub]

Nice! I want to order a 2018 GTI but the pricing is not available yet. I figure if I order in the absence of a negotiated price, I will be paying more than I need to.

Yep, same boat as you, for the life of me, I just can't order a car without knowing it's price first. Maybe I'm too old school.

 

[FVWVWF]

Yep, same boat as you, for the life of me, I just can't order a car without knowing it's price first. Maybe I'm too old school.

I dont see a problem here. Close your eyes, place the order and hope for the best.
Kinda like getting your first diesel. Haha.

 

[dsldub]

Anyone wants to buy a used set of OEM 15" steelies off an Mk5 Jetta with "good enough to return car" all season tires? (and keep the alloys for next car)
Located close to Newmarket if anyone is interested.

 

[crashtested]

I dont see a problem here. Close your eyes, place the order and hope for the best.
Kinda like getting your first diesel. Haha.

That's what we've done, twice now! Glad the one was deposit free and the other is refundable.

 

[Divedeputy]

At the dealer now completing my trade-in. The RP cheque handover was two minutes long and I'm thinking they missed the opportunity to review what was actually happening and why. However, glad it went smoothly.

One potential snag at the dealership was them having the proper signing authority at the dealership so I could get my refund cheque on the spot. This is because I used some of the settlement money as a down payment. So if you are transacting your affair this way make sure the dealer has the ability to cut your cheque on the spot.....otherwise you will be waiting or having to make an extra trip.

Good luck to you.

 

[FVWVWF]

At the dealer now completing my trade-in. The RP cheque handover was two minutes long and I'm thinking they missed the opportunity to review what was actually happening and why. However, glad it went smoothly.

One potential snag at the dealership was them having the proper signing authority at the dealership so I could get my refund cheque on the spot. This is because I used some of the settlement money as a down payment. So if you are transacting your affair this way make sure the dealer has the ability to cut your cheque on the spot.....otherwise you will be waiting or having to make an extra trip.

Good luck to you.

Thanks for the heads up.
I figured that is how it could be....I decided to use my credit card for a downpayment when its my turn...then use the cheque to pay off the card. Just to make it easier for my brain to process and avoid any confusion at the dealer.

 

[PlaneCrazy]

In a lot of cases uppity women are not taking their husband's names, esp. in Quebec, and Ricepoint will have no easy way of knowing. In other cases, it is likely being overlooked by rice point.

Well in Quebec the uppity women managed to get it written into law: a Quebec woman who is married cannot legally take on her husband's last name. It has no legal recognition. Socially they can do what they want but legally, they have to stick to their maiden name. My wife who is an MD, said that when the law passed it caused all sorts of confusion in her waiting room. On her documents it was the woman's legal name. So she'd call the next appointment saying "Ms. Smith". Silence. "Ms Jane SMITH", then eventually Ms. Smith would clue in that it was her being called; she didn't clue in at first because she was so used to be called Mrs Jones, her married name.

 

[Lucsar]

Well in Quebec the uppity women managed to get it written into law: a Quebec woman who is married cannot legally take on her husband's last name. It has no legal recognition. Socially they can do what they want but legally, they have to stick to their maiden name. My wife who is an MD, said that when the law passed it caused all sorts of confusion in her waiting room. On her documents it was the woman's legal name. So she'd call the next appointment saying "Ms. Smith". Silence. "Ms Jane SMITH", then eventually Ms. Smith would clue in that it was her being called; she didn't clue in at first because she was so used to be called Mrs Jones, her married name.

Yes, indeed it is confusing. To be honest with you, I never even knew that this was law in Quebec. I got my neighbor to witness my offer letter, so hopefully it should be okay. Just out of curiosity....What kind of time frame am I looking at from RP receiving the signed offer letter from me(sent last Saturday) to me receiving a response from them ? ie,,the appointment email I guess ? to schedule return date..?
TIA

 

[PlaneCrazy]

Yes, indeed it is confusing. To be honest with you, I never even knew that this was law in Quebec. I got my neighbor to witness my offer letter, so hopefully it should be okay. Just out of curiosity....What kind of time frame am I looking at from RP receiving the signed offer letter from me(sent last Saturday) to me receiving a response from them ? ie,,the appointment email I guess ? to schedule return date..?
TIA

I seem to recall it was 9 or 10 days for me, and I leaned on class counsel to speed things up, which seemed to work.

Tomorrow is the big day, trade-in appointment!

 

[Lucsar]

Good luck to you my friend. How do they say " Bonne chance"..mon Amis ...

Hope it all works out...

 

[Hiphead]

Where is the link to start buy back process? TIA

Thanks.

I am somewhat late to the party.

I am waiting for early claim struggles to pass.

And mostly delay buyback as I'd like to drive this TDI into 2018.

But now questions have raised ...

- I purchased my 2009 with 53,000 KMS in April 2014.

- In September 2015 I had roughly 125,000 KMS.

I am driving roughly 50,000 KMS p/year.

Does the buyback calculate $$ based on mileage for September 2015?

Or if I consider to drive another 50,000 KMS is my back-back $$ amount adjusted less??

From reading other posts it seems a claim can be started then delay making an appointment to return car.

Does it make a difference if I start a claim or not?

 

[aciduzzu]

Thank you for this kodered. After I sent an email to RicePoint support about a week ago (the email address is on their website), cc-ing the people you mentioned here, things changed radically. Soon after, I got a reply from Janainna Pietrantonio, who helped me with the process and today I have a confirmed appointment for trade-in, for June 26th. Yes, I know, not over yet, but I am getting there.
I agree with those who said that talking to CSRs is - usually - useless. In my case, the email helped.
Thank you Janainna, I really appreciate your help! The customer service that you provided is outstanding, much appreciated. So different from my initial experience with RicePoint, when I had been staring at green checkmarks for 18 days with no progress.
I will report back on how the actual trade-in goes on the 26th of June.
The numbers are very close to what I was presented in earlier steps. My 2012 Jetta TDI is (very) low kms, no loan, no lien, etc...

I have returned my 2012 Jetta Highline this morning. Everything went smoothly, took about 15 minutes or so. I was asked to move the car forward a few feet, than back into the parking spot. They read the odometer and then offered to take off my plates ... which I declined politely, as I wanted to do it myself. The only thing is that they said nothing about me having about 1,500 km less than the maximum allowed. Some people here said that you will get an extra cheque if the mileage is lower than expected, but it seems to me that you will not (unless they want to surprise me). Anyway, returning my TDI was a pleasant experience. It was a trade-in, the dealer accepted the RP cheque to be endorsed, so I only prepared certified funds for the difference, for a 2017 Jetta Highline TSI. Overall, returning my TDI and picking up my TSI took about one hour or so, with no problems whatsoever. For the record, I returned the TDI with the original alloy wheels (as I did not have winter tires, so no steelies). Good luck to everyone! If anyone can get back their (full) HST on the TDI, let us know.

 

[PlaneCrazy]

Good luck to you my friend. How do they say " Bonne chance"..mon Amis ...
Hope it all works out...

Merci! Looking forward to the new TSI wagon (5-sp manual). Assuming my wife will actually let me drive it some day...

 

[Divedeputy]

Thanks for the heads up.
I figured that is how it could be....I decided to use my credit card for a downpayment when its my turn...then use the cheque to pay off the card. Just to make it easier for my brain to process and avoid any confusion at the dealer.

And bonus air miles

 

[Divedeputy]

I seem to recall it was 9 or 10 days for me, and I leaned on class counsel to speed things up, which seemed to work.

Tomorrow is the big day, trade-in appointment!

Yeah, supposed to happen within 10 days.

 

[Divedeputy]

Having a few spare moments at the handover today I asked my dealer what was going to happen with my 2011 Jetta (150K). He said they have a fix for 2012 and newer, but that my car and the hundreds (thousand's?) like it will be parted out. I guess she drove her last mile today.

 

[ecode]

Having a few spare moments at the handover today I asked my dealer what was going to happen with my 2011 Jetta (150K). He said they have a fix for 2012 and newer, but that my car and the hundreds (thousand's?) like it will be parted out. I guess she drove her last mile today.

He's lying.

Or, about to get fired for breaching confidential information subject to a court order - to the public.

 

[dcolaco]

Hey Guys,

My dad has an appointment to turn in his 2010 GSW On July 11th. His vehicle requires emission testing and registration by the end of July, so he would like to get rid of it on July 11th and wait for the 2018 GSW that he put a deposit on. Ricepoint tells him that it should not be an issue and he should still get the tax credit on the value of the trade in. However, the dealer is telling us that they will not be able to give us the tax credit. The 2018s are supposed to arrive early September, so it's not that long of a wait. Does anyone have a clear idea of how it should work. Sorry i don't have time to read through all the pages to find out if it was mentioned before.

 

[Hiphead]

Thanks.

I am somewhat late to the party.

I am waiting for early claim struggles to pass.

And mostly delay buyback as I'd like to drive this TDI into 2018.

But now questions have raised ...

- I purchased my 2009 with 53,000 KMS in April 2014.

- In September 2015 I had roughly 125,000 KMS.

I am driving roughly 50,000 KMS p/year.

Does the buyback calculate $$ based on mileage for September 2015?

Or if I consider to drive another 50,000 KMS is my back-back $$ amount adjusted less??

From reading other posts it seems a claim can be started then delay making an appointment to return car.

Does it make a difference if I start a claim or not?

bump

 

[sorethumb]

He's lying.

Or, about to get fired for breaching confidential information subject to a court order - to the public.

VW Canada sent me an email regarding my 2013 Passat TDi and stated that a fix should be available later this month. However, I did the buyout last week and would have not been interested in it regardless. Mine is a gen 2. Fix was approved in the USA on May 19th 2017. This is for 2012 to 2014 Passat automatics.

 

[crashtested]

bump

Enroll and start the process. Then you can play with your mileage/return dates at Step 11. You can stall at that step for as long as you want.