Dieselgate, The Canadian Edition

[KARKS]

Getting excited and nervous at the same time - my appointment is a week out (May 29th - Barrie Ontario). Nervous about how smooth the actual appointment will go. I blocked my entire morning just in case. Will report back on how the appointment goes. Doing a buyback, car is free and clear and already have my new vehicle.

 

[weasel]

Getting excited and nervous at the same time - my appointment is a week out (May 29th - Barrie Ontario). Nervous about how smooth the actual appointment will go. I blocked my entire morning just in case. Will report back on how the appointment goes. Doing a buyback, car is free and clear and already have my new vehicle.

I know how you feel. Doing mine on Saturday (27th). Also, buying a truck this week. Can't wait to have this whole $h!t show over and done with.

 

[Smokin_Joe]

I'm trying to schedule an appointment and on the online form, it asks:
"Are the kilometres driven as of Transaction Date determinable on the vehicle?"
What th e heck does that mean? Later on, it asks for odometer reading so it's not that.
I tried calling the helpline but they are not working over the holiday.

Actually it is probably asking are you trying to use our paramiters to increase your compensation for our deceit...just say no....

 

[n1d0n]

Finally got our letter! Offer is exactly as per the original estimate.

And now my scanner decides to bug out as I try to upload the signed copies...

Edit: finally got the signed offer uploaded. Now another eyeball staring at me. I wonder how long this review step will take???

You got the offer yesterday? I thought they were off work for the long weekend.

 

[joey003]

I'm trying to schedule an appointment and on the online form, it asks:
"Are the kilometres driven as of Transaction Date determinable on the vehicle?"
What the heck does that mean? Later on, it asks for odometer reading so it's not that.
I tried calling the helpline but they are not working over the holiday.

Honestly I found those few questions confusing. And the later on the page it asks again for the mileage (if I'm remembering correctly).

 

[uchu]

Got this from them this morning:


Greetings,

Thank you for registering your claim with the
claims administrator, RicePoint Administration Inc., Your claim
is in process. Please do not submit more than one claim for the
same vehicle as this could cause delays in processing your claim.

Processing times will depend on a number of
factors, including the completeness of your documents, the
benefits option selected, as well as the volume of claims that we
are processing at a given time.

We will keep you updated on the progress of
processing your claim. This is a multi-step process. RicePoint
recommends that you allow at least 2 weeks to receive the first
update on whether your documents are complete or if additional
information is needed to process your claim or if additional time
is needed to review your documents for completeness.

Regards,
Claims Administrator

Has anyone received something like this?

 

[n1d0n]

Got this from them this morning:


Greetings,

Thank you for registering your claim with the
claims administrator, RicePoint Administration Inc., Your claim
is in process. Please do not submit more than one claim for the
same vehicle as this could cause delays in processing your claim.

Processing times will depend on a number of
factors, including the completeness of your documents, the
benefits option selected, as well as the volume of claims that we
are processing at a given time.

We will keep you updated on the progress of
processing your claim. This is a multi-step process. RicePoint
recommends that you allow at least 2 weeks to receive the first
update on whether your documents are complete or if additional
information is needed to process your claim or if additional time
is needed to review your documents for completeness.

Regards,
Claims Administrator

Has anyone received something like this?

Yes it was in my spam

 

[Steve Ferrous]

Yes, I got the same thing this AM. I saw the subject and assumed it was my offer.

I'm at the green checkmark stage for a week now, so their email is superfluous.

 

[Motley]

Same here...what the heck are they doing?

 

[PlaneCrazy]

You got the offer yesterday? I thought they were off work for the long weekend.

They are either working overtime or processing claims from the US.

I got the silly useless email this morning as well...

 

[n1d0n]

Green checkmarks since April 29th and apparently last week someone woke up and told me that my ownerships had to be re-uploaded but the supervisor said that she would do a "push up escalation'' I called back this morning because I was supposed to hear something last week that they told me and now apparently they have to reset my stuff and I will need to provide my ownerships again... wow after like a month of being on green checkmarks.. I am sooooo pissed.

 

[Motley]

This RicePoint outfit really do seem to be incompetent.

 

[TDI613]

I was so excited to see an email form Claims Administrator this morning...what a disappointment. I really hope that the loan payments I'm making now will be refunded properly and not have to wait forever like I've been waiting for my offer letter.

 

[Bajszi]

Same here, I got that stupid email this morning too.

 

[crashtested]

Was in my inbox this am too. Seems like this email should of come right after "registering", not 3 weeks later.

Submitted May 1.
Approved May 4
All GREEN and waiting since.

On hold now for 32min...

Got this from them this morning:


Greetings,

Thank you for registering your claim with the
claims administrator, RicePoint Administration Inc., Your claim
is in process. Please do not submit more than one claim for the
same vehicle as this could cause delays in processing your claim.

Processing times will depend on a number of
factors, including the completeness of your documents, the
benefits option selected, as well as the volume of claims that we
are processing at a given time.

We will keep you updated on the progress of
processing your claim. This is a multi-step process. RicePoint
recommends that you allow at least 2 weeks to receive the first
update on whether your documents are complete or if additional
information is needed to process your claim or if additional time
is needed to review your documents for completeness.

Regards,
Claims Administrator

Has anyone received something like this?

 

[uchu]

Arggggh.....Useless email, alright. 13 days of green check marks, no progress. Rice pudding is really dropping the ball.

Would love to see more stats like how many of the 45,000 affected owners who had started claims had appointments set by now. My guess is not a whole lot.

 

[Ptplayers]

Was in my inbox this am too. Seems like this email should of come right after "registering", not 3 weeks later.

Submitted May 1.
Approved May 4
All GREEN and waiting since.

On hold now for 32min...

Had the same form letter in my mail this morning .

 

[crashtested]

On hold for over an hour... Rep picked up, verified my info and the line went dead

 

[crashtested]

Another 57min later and I have Richard on the line... Lets see what happens this time.

 

[icecoaster]

Honestly I found those few questions confusing. And the later on the page it asks again for the mileage (if I'm remembering correctly).

I figured it out.

The first question about kms. on transaction date is asking for your current odometer reading.

The second question is asking you to estimate your odometer reading on the date of vehicle return.

The questions are confusing. Instead of "Transaction Date", they should have just said "Today" or "Current Date".

The funny thing is, at the top of the page, it says something like "None of your answers below affect your buyout". So why the hell are they asking them?

 

[Thoiry]

For us (buyback option):

Submitted on May 7.
All green check marks on May 10(or 11?).
Offer letter on May 15.
Uploaded signed offer letter on May 20.
Got email to set up appointment on May 22.

So they worked in the long weekend. For the appointment date, need to check when our ordered car will arrive at first. Besides, found the last question for appointment setting up was a little bit confusing:

Within the last 7 years, was the vehicle ever registered outside of Ontario?

We are in BC, so the answer would be 'yes', I guess.

Now we are struggling to cancel the extended warranty from LGM. Their manager called back and refused to give back the money. Our car is 2015 Golf and is still in factory warranty, thus never used the extended warranty yet. I searched back this thread and found somebody had successfully cancelled the extended warranty from LGM in February. We will call them again to fight with them.

 

[northofnine]

My update:
I started April 29th...finally have all check marks on uploaded docs...
Standing by for next step!

Finally received my offer letter...interesting that it is dated May 11, 2017...I received the email May 22, 2017...

Back to the waiting game...
Still thinking sending it back with my 15" stealies / snows. Keeping the 16" alloy rims for snows on the 2015 Jetta Highline that has 17" wheels..

 

[joey003]

I figured it out.

The first question about kms. on transaction date is asking for your current odometer reading.

The second question is asking you to estimate your odometer reading on the date of vehicle return.

The questions are confusing. Instead of "Transaction Date", they should have just said "Today" or "Current Date".

The funny thing is, at the top of the page, it says something like "None of your answers below affect your buyout". So why the hell are they asking them?

Lol exactly.

And then a few days later we receive a call anyway to confirm our appointment and the mileage.

 

[Swatch]

BREAKING NEWS : Part III

Got my offer yesterday. Sent the documents this morning.

Got my appointment this afternoon : June 7!!!

FYI, submitted everything on April 28th.

 

[n1d0n]

BREAKING NEWS : Part III

Got my offer yesterday. Sent the documents this morning.

Got my appointment this afternoon : June 7!!!

FYI, submitted everything on April 28th.

it's awesome for you!

I'm still waiting with green checkmarks.. :-( since april 29th.

 

[sbt007]

Have been waiting with green checkmarks at step 15 since May 6.

Still no progress, but suddenly I got an email saying "Thank you for registering your claim with the claims administrator, RicePoint Administration Inc., Your claim is in process. ". Yes, thank you, I am aware of this.

 

[dsldub]

Submitted files on Sunday May 14th, green check marks May 17th.

waiting....



Waiting... by , Flickr

Still thinking sending it back with my 15" stealies / snows. Keeping the 16" alloy rims for snows on the 2015 Jetta Highline that has 17" wheels..

That's my plan also. Send the car back with 16" winter steelies/tires (tire may have one season left), and keep the 16" alloys/"summer" tires (new tires last spring). The alloys will become the winter setup for whatever I replace the wagon with...

 

[crashtested]

Yawn, after another 57min on hold the 2nd CSR, Richard just spewed more BS, asked to talk to his manager, more BS. Something wrong with the offer letter in regards to km's had to be rewritten/reviewed. Gave me 3 separate WRONG dates for the same item "approval of documents" - I'd throw my hands in the air but I think it'd be a waste of time.

 

[tomakathestig]

Anyone know where the court process is for the 3.0l ?

Also the Bosch court process?

Thx

 

[n1d0n]

Yawn, after another 57min on hold the 2nd CSR, Richard just spewed more BS, asked to talk to his manager, more BS. Something wrong with the offer letter in regards to km's had to be rewritten/reviewed. Gave me 3 separate WRONG dates for the same item "approval of documents" - I'd throw my hands in the air but I think it'd be a waste of time.

Ive had the exact same bullsh6t until someone last week said that for some reason my verso ownership is not correct. But ive had green checkmarks since day 2. This is soooo anoying. Now they sent an email to request that they reset the document so that I can upload it. ***.