Based on posts from those who turned in theirs in the US.....the rep sits in the car, starts it, writes down the mileage and opens up the hood. Takes a picture or two and done.
Dieselgate, The Canadian Edition
- Thread starter Ursadorable
- Start date
Same as front
Not Happy With VW
Well-known member
Scheduled for return the earliest date in Ottawa on June 5th at 4 pm.
Good luck to everyone else, hope they process your claims soon.
ps, last one out of the forum, shut the light off...
Motley
Veteran Member
Wow things are moving along quite quickly now. I too just had the offer accepted.
I chose June 3. Gawd, I'll be glad when this is all over!
I chose June 3. Gawd, I'll be glad when this is all over!
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Drive it to a nearby parking lot or drop it off the night before to minimize kms/time the engine is on?
Armby
Veteran Member
Actually its 2000 km from the time of your confirmation call from the claims admin until your buy back. That call is supposed to happen not more than 20 days before your scheduled appointment. If at turn-in you have gone over the 2000 km then you could be asked to come back again.
There is a 2000 km per month figure that is being thrown around as well which could be how much the mileage bands go up, but there is no documentation confirming that.
tobianogreg
Veteran Member
Be carefull with this assumption because I'm not sure if it's true or not. What I do know is you have 2000 kms from the time your buy-back appointment and value is confirmed by telephone 15-20 days prior. If you"'re close to a value breakpoint you may run over it. It'd be nice to know for sure but?
I had my allowable mileage at 700 km per month before affecting my buy-back value but my math has been horrible throughout this ordeal.
jackcmorgan
Member
Yes, was planning on this to maximize the time before overheat.
Are you taking it back to HJPfaff in Newmarket?
joey003
Veteran Member
Jealous! Lol good to hear though.
Edit: spoke too soon, just got mine accepted too!
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Bajszi
Well-known member
That is just weird. I did the same the very first day, and it's been sitting with a red mark ever since. I was told I should've uploaded the blank paper but I was told to wait because it's waiting for a supervisor approval now.
What's going on here? lol
So, I have gone from Tue evening offer to today's booked appt for Jun 3rd ... earliest at the location I prefer.
I wish I could explain it, after sitting two weeks with blue evil eye until last Fri ... it shows it's still hit and miss, because there are people ahead of me still waiting, I am sure.
I wish I could explain it, after sitting two weeks with blue evil eye until last Fri ... it shows it's still hit and miss, because there are people ahead of me still waiting, I am sure.
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First time I was rejected and second try I phoned before to explain how our registration document looks.
Steve Ferrous
Veteran Member
- Joined
- Oct 3, 1999
- Location
- Cambridge, Ontario
- TDI
- 2012 Passat TDI, 2011 Golf TDI, 2006 Jetta TDI (gone), 2000 Jetta TDI (gone), 1991 Diesel Jetta (gone)
For you people who have turn-ins booked I'd appreciate a synopsis of the process, especially those doing trades.
I'm looking to trade one in immediately (bank the FMV?) and then the second one in Sept when my '18 arrives.
I'm looking to trade one in immediately (bank the FMV?) and then the second one in Sept when my '18 arrives.
PlaneCrazy
Top Post Dawg
Be happy to oblige... if ever I reach that point
Signed: Mr. Green Checkmark
PS, I wonder if RicePoint aren't working at setting up and training blocks of dealers, and those who selected dealers that are first in line to be set up are those first in line to be approved... there must be SOME reason why it isn't FIFO!!!
x2
I would also like to know as I am trading it in.
How does the dealership handle the trade in amount and do they cut a cheque for the rest...etc.
joey003
Veteran Member
Damn, went so quick that I didn't even stop to take some screenshots of the pages.
Once the offer is approved, the next step is a list of about a dozen questions. Asking about mileage and vehicle damage, repairs, etc. It mentions at the top that they're all standard questions used during trade in processes and that it won't affect the offer you've been given. One question asked if there's been more than $2000 repair to the vehicle, and I answered yes, as my Jetta was rear ended on the highway when it was 10 months old, and then pushed into the car in front of me in a long pile up. It asked for a dollar estimate for the repairs that had been done and I entered it.
The following page I believe was confirming the location / dealer you chose, and then it presented a calendar. June 3rd and forward was available. I don't remember how many appointments were open for the saturday, but during the weekdays the first appointment is 7:30 and there were 13 per day in total. I'm bringing mine in on June 5th.
Edit: I should also add - mine is just a straight buyback, but it seems that the process is identical for both buyback and buyback + trade. It refers to both during the whole thing.
Once the offer is approved, the next step is a list of about a dozen questions. Asking about mileage and vehicle damage, repairs, etc. It mentions at the top that they're all standard questions used during trade in processes and that it won't affect the offer you've been given. One question asked if there's been more than $2000 repair to the vehicle, and I answered yes, as my Jetta was rear ended on the highway when it was 10 months old, and then pushed into the car in front of me in a long pile up. It asked for a dollar estimate for the repairs that had been done and I entered it.
The following page I believe was confirming the location / dealer you chose, and then it presented a calendar. June 3rd and forward was available. I don't remember how many appointments were open for the saturday, but during the weekdays the first appointment is 7:30 and there were 13 per day in total. I'm bringing mine in on June 5th.
Edit: I should also add - mine is just a straight buyback, but it seems that the process is identical for both buyback and buyback + trade. It refers to both during the whole thing.
Not sure the process, but when you reach the calendar to choose a date and time, it looks like there's spots Mon to Sat, 1 per hour. It seems much more that there is a claims administrator assigned to each dealership and not that anyone from the dealer is being trained for processing the buyback. It mentions on the final page when choosing a date to not call the dealership and ask about the appointment.
jbone14
Active member
You get 2,000km from the time you receive your "pre-appointment call." For example you set your date for June 3 and get the call to confirm on May 21 then you have 2,000 km from May 21 to June 3 without any possible penalty or hassle.
Not quite right, see above for basic wording. Word for word from offer sheet below:
"Please note that if your vehicles mileage increase by more than 2,000 kilometres between the time of your pre-appointment confirmation call and when you bring in your vehicle, your buyback will need to be rescheduled and your Vehicle Value may change"
jbone14
Active member
Woah! i got mine yesterday at 3:30 then uploaded around 7 and havnt seen anything yet. I only signed and uploaded the english version as i received both english and french.
71Cuda
Member
- Joined
- Oct 6, 2011
- Location
- Queensville, Ontario
- TDI
- 2010 Golf Sportwagen sold to VW now own a 2015 GSW TDI
Frustration Growing
I am really getting annoyed with VW Canada for refusing to verify the bill of sale for my 2010 Golf Sportwagen which I bought used in 2015. I have tried many times to call their support line and it is impossible to contact a human person within a reasonable time. After half an hour being on hold I give up. I have also sent them online the bank draft receipt when I purchased the vehicle and the licence stickers that go back to 2015 and they are still not satisfied. My next upload will be a message which states that they should contact me with an explanation and if they do not reply within a few days I will formally send a letter to the Attorney General of Ontario and accuse them of failing to comply with a court order. If you see a person with a sign picketing the Pfaff dealership in Newmarket that will be me.
I am really getting annoyed with VW Canada for refusing to verify the bill of sale for my 2010 Golf Sportwagen which I bought used in 2015. I have tried many times to call their support line and it is impossible to contact a human person within a reasonable time. After half an hour being on hold I give up. I have also sent them online the bank draft receipt when I purchased the vehicle and the licence stickers that go back to 2015 and they are still not satisfied. My next upload will be a message which states that they should contact me with an explanation and if they do not reply within a few days I will formally send a letter to the Attorney General of Ontario and accuse them of failing to comply with a court order. If you see a person with a sign picketing the Pfaff dealership in Newmarket that will be me.
joey003
Veteran Member
I got my offer yesterday at about 6pm. I uploaded it at 7pm. Then today around 2pm I believe I got the offer approved and was able to move to the final step of choosing a date.
Judging by a few of us, you might be close to seeing offer approved. I also uploaded just the English portion.
Caocao
Active member
For me it's been going alright...
I registered on the site on the 28 Apr, chose the by back option, submitted my documents on the 6 May and they were approved by the 10th. Sat down with the dealer on the 13th and decided after the meeting that I would probably buy a Golf. So on the 14th I called rice pounding to change to trade in instead and was told that they would have to bring me back to step 8. So I did 8 to 15 and submitted my docs again and was greeted buy the blue stare of doom. Log on this morning to to beautiful check marks!
I decided on a 2017 Golf Highline
I registered on the site on the 28 Apr, chose the by back option, submitted my documents on the 6 May and they were approved by the 10th. Sat down with the dealer on the 13th and decided after the meeting that I would probably buy a Golf. So on the 14th I called rice pounding to change to trade in instead and was told that they would have to bring me back to step 8. So I did 8 to 15 and submitted my docs again and was greeted buy the blue stare of doom. Log on this morning to to beautiful check marks!
I decided on a 2017 Golf Highline
jbone14
Active member
Thanks joey, appreciate the heads up!! Cant wait to move on to my new car
Thanks joey, appreciate the heads up!! Cant wait to move on to my new car
Got my offer on May 05, uploaded the English portion on May 06. Still getting the big blue eyeball saying it's under review - getting frustrated. My new car is on the lot ready to go. Drive past it everyday going to and from work.
Durwinfeanora
New member
Is there some people from the Quebec who got an offer and have a date set?
Ptplayers
Veteran Member
Called Rice point on my way home as i have had check marks since last thursday and guy i talked too had not clue where my offer was .
I guess those trading in are not getting special treatment .
I guess those trading in are not getting special treatment .
Lucsar
Veteran Member
- Joined
- Apr 22, 2015
- Location
- Ontario
- TDI
- Returned to VW: 2015 Passat Highline DSG EarlyLease Termination
I'm sure you must have quite a long commute ? I'm still on hold, called at around 6:05 pm est, I also am at the green check mark stage. Hasn't been a week yet, but just calling to make sure things are in the works. Not sure how it's going for people doing early lease terminations as I never really see much posting on here for that.