Dieselgate, The Canadian Edition
- Thread starter Ursadorable
- Start date
Lol...thank you for answering my questions...
Lucsar
Veteran Member
- Joined
- Apr 22, 2015
- Location
- Ontario
- TDI
- Returned to VW: 2015 Passat Highline DSG EarlyLease Termination
Wow... Seems like several people are making progress this weekend., it's definitely encouraging!! Regarding the mileage thing... 2,000 Kms max allowed after your phone call is made to you for the return date; what's the process for an early lease termination ? Inspection ? Mileage? For example : a 48 month lease with 100,000kms allowance... Current mileage 40,000kms. Would they base the mileage on 25,000kms a year? Anyone please chime in...
TIA
TIA
PlaneCrazy
Top Post Dawg
Anybody from Quebec get the offer or call yet?
Swatch
Veteran Member
Day #18
Can you believe my documents are still not approved? I just called and, again, the guy put a "priority" on my claim. I wasn't able to talk to a "supervisor" because it was to early but he's suppose to call me back (yeah, sure).
Again, same song each time. It's really a joke.
It's not FIFO, it's FILO
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I am at the documents accepted stage and according to the help line, my letter of offer has been prepared (4 days ago) and is being 'reviewed' before release. Frustrating. When I log in the number 15 in the circle is red. Is this normal?
Motley
Veteran Member
It's green on mine.
callandertdi
Active member
My status changed on Saturday night from the blue eyeball to 4 green check marks but step 15 remains green. On hold now awaiting the next step.
PlaneCrazy
Top Post Dawg
In any other context I'd say it's unbelievable but given my experiences with RicePoint I believe you!Day #18
Can you believe my documents are still not approved? I just called and, again, the guy put a "priority" on my claim. I wasn't able to talk to a "supervisor" because it was to early but he's suppose to call me back (yeah, sure).
Again, same song each time. It's really a joke.
It's not FIFO, it's FILO
I don't think it's FiFO, nor FILO, I think it's FFA (free-for-all).
I'm still at the green checkmarks, waiting for an offer letter. Theoretically our new wagon is supposed to arrive any time this week. We've been postponing our usual spring cycling vacation in Acadia Park in Maine until we take delivery. We don't want to use the TDI, it's 2k km overdue for maintenance and has a broken spring... we could take my Mk VII hatchback but I would have to buy crossbars for it to put the Thule on; the crossbars off of my Mk VI don't fit alas. With the wagon we don't need the roof rack if just the two of us are going.
In brighter news I have a firm purchase offer for my plane which has been for sale for some time, pending a pre-purchase inspection. I hope that's a smoother process...
There's NOTHING in the settlement that says HOW you have to pay your remaining loan or where the cash comes from - only that you have to come up with the cash.
So, your dealer should easily be able to roll that remaining amount into your new car loan. If that dealer won't, try a different one. It's no different than rolling negative equity into a new loan as usual. The big advantage being that the car equity can still secure the whole loan (or at least it should).
I suppose that there could be extenuating circumstances, but I think most dealers will do this with no issue.
No, they will only care if you're below your total allowed mileage for the duration of your lease.
And since leasee only get a fixed amount based on model year of the car (and not an individualized amount based on the km of the car), the 2000km after the phone call is irrelevant.
crashtested
Veteran Member
- Joined
- Jun 15, 2010
- Location
- Nelson, BC
- TDI
- 2016 Q5 TDI Technik, 2014 GSW CL 6MT (RIP), 2004 Jetta GLS 5MT (sold), 2010 GSW HL 6MT (buy back)
Ugh - 35min on hold and then Daniel said "Yes, everything has been accepted and approved, they are working on your offer letter"...
Documents submitted May 01
Steps 15 went Green May 4th
Hurry up and wait? I'm not in that much of a rush but to read posts above of other people having submitted docs, gotten approval and received offer letters since is a wee bit frustrating.
Documents submitted May 01
Steps 15 went Green May 4th
Hurry up and wait? I'm not in that much of a rush but to read posts above of other people having submitted docs, gotten approval and received offer letters since is a wee bit frustrating.
Day #18
Can you believe my documents are still not approved? I just called and, again, the guy put a "priority" on my claim. I wasn't able to talk to a "supervisor" because it was to early but he's suppose to call me back (yeah, sure).
Again, same song each time. It's really a joke.
It's not FIFO, it's FILO
I turned green, somewhere between Fri 7pm and Mon 7:30am ... didn't get an e-mail, so I have no exact idea.
It seems that my Fri 5:30 pm afternoon call worked. I was 45mins on hold, first line rep gave me the standard line. This time I asked for supervisor, to be told that all supervisors are gone. So as I was going to leave my callback phone # ... I said that I find it hard to believe that all supers are gone while they are still not officially closed. Than the rep mentioned that, I really want she will get someone for me ... of course I agreed. 3 minutes later a supervisor comes on, we quickly agree that it is unacceptable and he agrees I waited long enough. So he says that he will immediately escalate it directly to the validation department, so it is done in priority. I guess he didn't lie.
If you call, make sure you stay on and speak to supervisor, and ask for direct validation dep. escalation. Anything else will probably not work .. because it's just talk.
Before I concluded the call, I did say, that he should not only fix my application, but everybody else's from the Apr 28-Apr 30, because there still many people waiting from the early three days. He didn't disagree ....
The differences in the next phase might be caused by the nature of your case ... straight buyback with no money owned or not? Keep that in mind.
Swatch
Veteran Member
I already talked to a supervisor last week and he told me that he did escalate it... I wanted to do it again this morning but it was to early to talk to a supervisor (7:30 am).
I also sent emails to RicePoint, lawyers, VW Canada... but I know that this might be useless.
Of course I will continue to call, I don't have any other solution. But for sure I will not have my money soon...
crashtested
Veteran Member
- Joined
- Jun 15, 2010
- Location
- Nelson, BC
- TDI
- 2016 Q5 TDI Technik, 2014 GSW CL 6MT (RIP), 2004 Jetta GLS 5MT (sold), 2010 GSW HL 6MT (buy back)
Make sure he escalates it "directly" to the validating department. I spoke to a fella with a slight french accent, if that makes any difference.
I agree that e-mailing the lawyers seems a futile exercise. Looks like they "checked out" for the time being ... :-(
My plan was to call every two days, sooner or later you run into someone who cares a bit more and thus the right thing, whatever that means within RicePoint. It happens all the time in life ...
So, I guess, I am bracing myself for another wait, since I am a straight buyback as well. I guess will have to make the calls to supervisors my daily routine, until I have an offer. Strange that they would design the process this way ... LOL
n1d0n
Veteran Member
I talked to a supervisor this morning at 7:15.
Swatch
Veteran Member
OMG, he lied to me
Not Happy With VW
Well-known member
I have called in so many times that I am getting the same supervisors now.
Last Wednesday they re approved my previously approved documents, and was to get put back into to priority with anyone with document approval on May 3rd. And was told by the supervisor that I would most likely get an offer letter in the next couple of days.
No offer letter on Friday, so I called in Friday night and got transferred to a supervisor who advised that they are working hard to get everyone done and should only be a couple more days at most.
Just called in again this morning at 10 am and told that no supervisors were there, I said put me on hold until one comes to work. 30 minutes longer on hold to have a supervisor named Kyle (who was the same guy that helped me last Wednesday) but with a whole new attitude today. He started into telling me that Ricepoint is complying with the timelines specified in the court order and that they have until December 2018 to complete. Just another example of what a piss poor job the lawyers who were supposed to represent us did for us. Kyle also said that 2 business days had not gone by since I had called in on Friday. I said if Rice Point is staffing people on Saturdays and Sundays, and claims work is being done on those days, they are business days, he said no, look up business day in a dictionary... I'm not sure what else he was saying when I hung up on him.
I am just going to keep calling in every couple of hours to torment them now. I have thick skin, the car in in the garage, going to drop the insurance today so that I don't keep incurring expenses monthly as I have a suspicion that Kyle was going to see to it that my final offer gets delayed. Who knows, I might even drop the oil out of the car, and use my CAA membership to tow it to the dealership when the time comes, and then drive it into the parking lot running under it's own power.
I am very happy for the people who have had a smooth process. I am convinced that they have randomly picked a few cases each day that they hand hold start to finish, that they can use as examples if the lawyers or judge ask for proof that the system is working. This is the only reasonable explanation why some are going quickly and the rest of us are getting the run around.
I have a received an email today saying that my documents were reviewed, etc....a copy & paste of the status that the website has been displaying for a week now. Anyone else got one after receiving the green check marks on the documents?
I thought Id get my letter of offer 4-5 days after the green check marks like some on here have.....I must say that is not the case and it doesnt look like the process has any time frames around any of the steps...and then they wonder why they get so many phone calls. (typing this while on hold)
I thought Id get my letter of offer 4-5 days after the green check marks like some on here have.....I must say that is not the case and it doesnt look like the process has any time frames around any of the steps...and then they wonder why they get so many phone calls. (typing this while on hold
)PlaneCrazy
Top Post Dawg
Same here. Trade-in, on another VW (Golf TSI wagon, Trendline). Never anything owed on the car, it was paid for in cash.
New car is expected to arrive at dealership any day now.
Not Happy With VW
Well-known member
https://www.vwcanadasettlement.ca/w...2017UpdateontheProgressoftheClaimsProgram.pdf
Good to see Ricepoint giving themselves a well deserved pat on the back...
Good to see Ricepoint giving themselves a well deserved pat on the back...
n1d0n
Veteran Member
They are unbelievable. I spoke to kyle as well this morning at 7:15. Lol
joey003
Veteran Member
PlaneCrazy
Top Post Dawg
One wonders just how well trained those 450 agents will be. Bet on it: eligible owners being declared ineligible and having to fight tooth-and-nail to have the decision corrected...
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Not Happy With VW
Well-known member
I am confident that the 105000th owner to submit will only have to go through half as many delays and BS that the rest of us have endured.
Swatch
Veteran Member
I am confident that the 105000th owner to submit will have his money before me. I'll be the last one for sure!