Dealership service department recommendations in northeastern Massachusetts?

werdna

Veteran Member
Joined
Aug 14, 2009
Location
An obscure corner of northeastern Massachusetts
TDI
2003 Jetta Wagon, 2013 Touareg Sport, 2015 GSW
Hi, all. I'm still trying to get used to the idea of having a car under warranty, but my 2015 GSW is flagging a couple of the emissions sensors occasionally and it should be fairly definitively covered so off I go!

Any recommendations? So far I've heard "Commonwealth (Lawrence) is OK", "Minuteman (Bedford) does good work but the service writer is a jerk", and I've used the parts department at Colonial in Medford and they were very on the ball, while "Boston" VW of Watertown would be convenient but seems to get terrible reviews even by dealer service department standards.

Suggestions welcome! I'll probably end up at Minuteman by default but I'm willing to go further for a good experience!
 

Lug_Nut

TDIClub Enthusiast, Pre-Forum Veteran Member
Joined
Jun 20, 1998
Location
Sterling, MA. USA
TDI
2015 GSW 6M in S trim the other oil burners: 1967 two stroke Sonett 1988 Bolens DGT1700 1962 Quantum III
I fully understand the dilemma: Warranty, but local authorized service is inept.
Central MA is no different. I used Patrick (Auburn) for emission extended warranty issues on mine, but go to Haverhill for all non-covered work that I don't want to handle personally.
Have you looked into SE N.H.? Greenland? Nashua? Rochester? A bit far flung for me to use, so I have no first-hand advice, but maybe close enough to you to consider investigating.
 
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