Dealer thread that uses wrong oil..

jandres

Active member
Joined
Oct 3, 2009
Location
Orlando, FL
TDI
2010 Jetta Sportwagen TDI
1 David Maus Volkswagen South
2 Orlando, FL
3 11/3/2009
3 I asked to buy a liter of oil that meets the VW 507 spec and they brought out a bottle of Catrol Professional (Black Bottle) that doesn't meet the VW 507 spec. Was told that is what they use on all of their TDIs and that they cannot get the VW 507 spec and that the owner's manual was wrong and should be fixed.
 

jbright

Veteran Member
Joined
Sep 10, 2009
Location
Indianapolis
TDI
2009 Jetta DSG
I just got my 20K oil change for the 2009 and the code on this invoice is different than on the first (which I checked and it was the correct oil). Here's what's on the invoice -- ZVP-000-300 5W40 SYN I've just spent several hours on the internet, including this forum, and have not gotten a clear answer as to which oil this is. One thread started off with a specific question about the ZVP ( Help, did Volkswagen Dealer put proper oil in TDI? ZVP-000-300 Part Number) code and I read and read and no one answered the question. This is very frustrating. The dealership has always been very professional and I actually spoke to the mechanic changing my EGR valve. Can anyone just tell me what this oil is? Thanks.
 
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454k30

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Joined
Feb 20, 2006
Location
Long Beach, CA
TDI
2002 Jetta
1 Whidbey Island Mazda/Volkswagen
2 Oak Harbor, WA
3 10DEC2009
4 I asked them to show me what oil they used in the TDI engine. They handed me a bottle of Castrol Syntec 10w-40 gasoline engine oil. Appearantly did not even have the VW spec stuff on the shelves.
 

bluesmoker

Veteran Member
Joined
Jun 7, 2006
Location
Maple Ridge, B.C.
TDI
2004 pd 5 speed tip
jbright said:
I just got my 20K oil change for the 2009 and the code on this invoice is different than on the first (which I checked and it was the correct oil). Here's what's on the invoice -- ZVP-000-300 5W40 SYN I've just spent several hours on the internet, including this forum, and have not gotten a clear answer as to which oil this is. One thread started off with a specific question about the ZVP ( Help, did Volkswagen Dealer put proper oil in TDI? ZVP-000-300 Part Number) code and I read and read and no one answered the question. This is very frustrating. The dealership has always been very professional and I actually spoke to the mechanic changing my EGR valve. Can anyone just tell me what this oil is? Thanks.
the only oil acceptable for a 2009 is a low ash vw 507 approved oil, go back the the stealer and ask to see the bottle, if it doesnt say 507 demand an oil change/wtih filter

also file a complaint with VW of america, this will document the error in case your dpf plugs up

any other oil will cause the dpf to plug (over a long time)
 
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TornadoRed

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Aug 3, 2003
Location
West Des Moines (formerly St Paul)
TDI
2003 Jetta TDI wagon, silver; 2003 Jetta TDI wagon, indigo blue; 2003 Golf GL 5-spd, red (PARTED); 2003 Golf GLS 5-spd, indigo blue (SOLD); 2003 Jetta TDI wagon, Candy White (SOLD)
The DPF is not lubricated by the engine oil, I don't think. Using an oil designed for gas engines only is bad for the engine, but probably does not affect the DPF. The wrong fuel could shorten the life of the DPF, however.
 

bluesmoker

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Joined
Jun 7, 2006
Location
Maple Ridge, B.C.
TDI
2004 pd 5 speed tip
TornadoRed said:
The DPF is not lubricated by the engine oil, I don't think. Using an oil designed for gas engines only is bad for the engine, but probably does not affect the DPF. The wrong fuel could shorten the life of the DPF, however.
actually the 507 oil is very important, minute quantities of oil get past the rings, valves ect and end up in the dpf, if the oil is not a low ash (507 oil) it will leave an ash deposit shortening the dpf service life

this is from the vw web site:

Important note
[FONT=Arial,Arial][FONT=Arial,Arial]In order to maximise the life of the DPF, all DPF equipped Volkswagen vehicles (except pre 2006 R5 and V10 engines) must use an engine oil meeting the new 507 00 specification even when on Time and Distance servicing regime
[/FONT]
[/FONT]
 

jbright

Veteran Member
Joined
Sep 10, 2009
Location
Indianapolis
TDI
2009 Jetta DSG
Thanks. Since my last post I've done a crash course in Oil 101. Whatever the dealer put in my car is gone and Mobil 1 ESP 5W30 (507) is in its place. It might be my imagination, but the car seems to drive better.
 

jbright

Veteran Member
Joined
Sep 10, 2009
Location
Indianapolis
TDI
2009 Jetta DSG
I did. For several reasons. The dealership is very big and like a maze. There's no way of ever knowing with absolute certainty what was put in my car that day. I had more than reasonable doubt, and a gut feeling, but no proof other than the wrong information on my invoice and the service managers statement, which the parts department assured me was not correct. I had taken the car in for something else, to replace an EGR valve, so I asked them to change the oil at 19.5k and I think that's where the confusion began, because they used the right oil at 10k (according to the part number, but the window sticker was wrong). I know, it's no excuse, and I am writing them a letter. I'm really pinched for time these days, and time is truly money right now, and I wanted to know exactly what oil I will be driving around with the next ten thousand miles. I just looked up a trusted mechanic from the list, told him the problem, brought in the oil, and got a chance to check him out for the future. Great guy. He invited me back to the shop while he worked on my car and we talked about VW engines and dealerships (he used to work for one). I'll definitely use him once the warranty is over, and maybe before that. Now that I've educated myself about motor oils it's really not that complicated to use an oil off the approved list and there are many choices unlike earlier. I wonder how many CR engines are being serviced with the wrong oil and what the consequences will be a few years from now.
 
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Teutonic_Tamer

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Joined
Mar 7, 2008
Location
Swampyland, UK
TDI
none, Golf V GTI DSG, B7 RS4
jandres said:
3 I asked to buy a liter of oil that meets the VW 507 spec and they brought out a bottle of Catrol Professional (Black Bottle) that doesn't meet the VW 507 spec.
What VW standard did it reach? My guess, based on the Castrol 'Professional', would be that it met either 506.01 or 507.00. If it had 'SLX' in the title, then it would highly likely to be OK.

jandres said:
Was told that is what they use on all of their TDIs and that they cannot get the VW 507 spec and that the owner's manual was wrong and should be fixed.
Huh, why should a franchised dealer (who doesn't actually work directly for Volkswagen AG nor VWoA) be stating that the owners manual is wrong???? I'd personally much rather trust the knowledge of VWAG, than that of an incompetent dealer who is just after chasing $$$$$. Just my two English pennies worth . . . .


And just in case anyone doesn't know about how VW oil standards work - all newer VW standards are fully backwards compatible with older standards. So for diesel engine standards, a 506.01 is fully compatible with 505.01 (and 505.00), and the latest 507.00 is compatible with 506.01, 506.00, 505.01 and 505.00.

HTH
 

Teutonic_Tamer

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Joined
Mar 7, 2008
Location
Swampyland, UK
TDI
none, Golf V GTI DSG, B7 RS4
TornadoRed said:
The DPF is not lubricated by the engine oil, I don't think. Using an oil designed for gas engines only is bad for the engine, but probably does not affect the DPF. The wrong fuel could shorten the life of the DPF, however.
You are absolutely correct that the DPF is not 'lubricated' by the oil. The DPF has no moving parts, so actually doesn't need lubricating.

However, the DPF is very sensitive to the entire content of the exhaust gases - and whilst the engine (any engine, petrol or diesel) is primarilly designed to just burn the actual fuel, it is a simple fact that very small quantities of lubricant are also burned along with the fuel. So the 507.00 standard was created with a 'low SAPS' rating - meaning that the oil has considerably less harmful DPF contaminants compared to the earlier 506.0* and 505.0* standards.

HTH
 
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