Got Haggis?
Veteran Member
Let me recount my experience taking my 2011 golf tdi with 68k miles on it to the dealer. Based on what I have read on this forum, I expected the dealer to replace the DPF and EGR under the 80k federal emissions warranty. I arrive this morning at about 9:30am, only 2 other people waiting. I didn't drop off, I was mainly waiting for them to tell me it was covered under warranty and then I will drop it off later in the week for them to replace it.
3 hours of waiting, the service adviser comes out to tell me that I have two problems, one is the EGR code and the other is the recirculation flap motor. The recirculation flap motor isn't under warranty and would cost $800 to replace (what). I think this was some sort of mistake in price, but whatever. I can deal with foggy windows and I saw the youtube video that shows how to replace it. seems easy enough.
They tell me they have to do some testing to see if the DPF was the result of the EGR failure.
So after waiting another 3 hours, they come out to tell me that the DPF tested out fine and its just the EGR, therefore I will need to foot the bill.
I agrued that this can't be the case, as there is soot in my tailpipe and that almost certainly points to a cracked DPF (i'm no mechanic of course, I'm just basing this on what I have read here)
After a bit of discussion, she says that I will need to bring the car back in later in the week so "the director" can look at it himself to make the call. But that if they replace the DPF on VW's dime and send it back to them for testing and it turns out its fine, they would be billed for it...so they don't want to do that since according to their tests, my DPF is fine.
Does this sound correct at all? It seems to me that based on the soot alone, the DPF must be cracked. I have no idea what type of testing they did...I guess I'm just looking for anything I can give them that says it should be covered under warranty.
I was really unhappy with this service adviser, giving me no updates on my car at all (I certainly would not have waited there for 6 freaking hours had I known it was going to take that long - 3 hours into it, she told me 'just a bit longer') - and then they give me keys to someone elses car when they said my car was ready (and my car was no where in sight). I can't wait not to "deal" with dealerships anymore.
If it really is possible that only the EGR failed, I guess I'll do the DPF delete....I am just having a difficult time believing that is the case based on all that I've read here.
3 hours of waiting, the service adviser comes out to tell me that I have two problems, one is the EGR code and the other is the recirculation flap motor. The recirculation flap motor isn't under warranty and would cost $800 to replace (what). I think this was some sort of mistake in price, but whatever. I can deal with foggy windows and I saw the youtube video that shows how to replace it. seems easy enough.
They tell me they have to do some testing to see if the DPF was the result of the EGR failure.
So after waiting another 3 hours, they come out to tell me that the DPF tested out fine and its just the EGR, therefore I will need to foot the bill.
I agrued that this can't be the case, as there is soot in my tailpipe and that almost certainly points to a cracked DPF (i'm no mechanic of course, I'm just basing this on what I have read here)
After a bit of discussion, she says that I will need to bring the car back in later in the week so "the director" can look at it himself to make the call. But that if they replace the DPF on VW's dime and send it back to them for testing and it turns out its fine, they would be billed for it...so they don't want to do that since according to their tests, my DPF is fine.
Does this sound correct at all? It seems to me that based on the soot alone, the DPF must be cracked. I have no idea what type of testing they did...I guess I'm just looking for anything I can give them that says it should be covered under warranty.
I was really unhappy with this service adviser, giving me no updates on my car at all (I certainly would not have waited there for 6 freaking hours had I known it was going to take that long - 3 hours into it, she told me 'just a bit longer') - and then they give me keys to someone elses car when they said my car was ready (and my car was no where in sight). I can't wait not to "deal" with dealerships anymore.
If it really is possible that only the EGR failed, I guess I'll do the DPF delete....I am just having a difficult time believing that is the case based on all that I've read here.
