I told them to take the car, do whatever they need to do, mail the check, etc. I was as flexible as ever. The guy kept saying according to the Federal government, blah, blah, blah they can't do it.
I returned my other TDI last Weds. no problem and actually got more money than the buyback letter (I think due to paying another payment on it from the time I made the appointment until buyback day).
They said there was absolutely nothing they can do but to re-schedule for the next available appointment over a month from now. I haven't touched any maintenance since 80,000 miles and the premium for the next 6 months of insurance is due tomorrow for both TDI's and my plan was after dropping off my last TDI today, to take both sets of plates to the DMV and then call my insurance to cancel.
This is extraordinarily frustrating. I didn't get a call or anything prior to bringing the car in. I did put a decent amount of miles on it over the weekend for a NYC to Montreal trip but if they simply took the car and mailed me a check later with the correct amount I would've been all for it.
Anyways I called the settlement phone number and they absolutely cannot squeeze me in an earlier appointment (even though the original TDI took 10 minutes!) and I have to wait. I cannot understand why they have so few appointment slots on only two days a week.
So I decided to remove the plates, park the car and I'll pay the $200 and have it towed to the dealer in February (next available date) and the mileage will be 100% the same as what I put on the portal.
EDIT: The frustrating part is the TDI specialist told me I should've entered on the portal a mileage count that was actually higher because if they need to re-adjust and ADD money, they can send a subsequent check. But they can't do anything if you come in with a lower valued car. The settlement phone number personnel told me not to overstate mileage and type in what the mileage is.