Buyback COMPLETED Car is now in Dealership Lot

vintovka

Banned
Joined
Jan 2, 2015
Location
oregon
TDI
NO MORE VW!!!!!!!!!!!!!
Car gone. Buyback expert tried to report mileage 100,000 higher than odom reading and we corrected them on the spot. Money now in the bank and no longer "pending" (we immediately transferred it to another back due to no trust for VW at all). Still owe us remainder of full purchase price, Loss of use, transportation costs to turn in, Value of cars lifetime mileage costs (45 MPG minus 25 mpg x 12,000 Miles Per year x 20 years).

FWIW Buyback person was very nervous and indicated most customers were less than happy - maybe why odom was misread.
 

dmarsingill

Veteran Member
Joined
Mar 26, 2011
Location
Dacula, GA
TDI
2011 Sportwagen Turned in , 2000 Z3 Coupe, 2003 Ford Expedition
Still owe us remainder of full purchase price, Loss of use, transportation costs to turn in, Value of cars lifetime mileage costs (45 MPG minus 25 mpg x 12,000 Miles Per year x 20 years).
What are you talking about? Trade-in value retro to 9/15 and 5 grand is plenty.
 

vintovka

Banned
Joined
Jan 2, 2015
Location
oregon
TDI
NO MORE VW!!!!!!!!!!!!!
What are you talking about? Trade-in value retro to 9/15 and 5 grand is plenty.

Not nearly enough for admitted FRAUD. The issue of a sales tax refund is being seriously kicked around. CA charged us nearly $3200 in sales tax when we bought the damn thing. VW owes everyone much, much more than they paid plus enormous penalties. Anyone who defends VW in this matter may be a guilty of fraud as well.
 

k1xv

Veteran Member
Joined
Apr 4, 2009
Location
southern Vermont
TDI
09 TDI sedan, sold back 12/16. Present cars 2013 BMW X5 diesel, 2015 Corvette convertible
Not nearly enough for admitted FRAUD. The issue of a sales tax refund is being seriously kicked around. CA charged us nearly $3200 in sales tax when we bought the damn thing. VW owes everyone much, much more than they paid plus enormous penalties. Anyone who defends VW in this matter may be a guilty of fraud as well.
This is a settlement. If you were dissatisfied with it, you should have opted out.
 

dmarsingill

Veteran Member
Joined
Mar 26, 2011
Location
Dacula, GA
TDI
2011 Sportwagen Turned in , 2000 Z3 Coupe, 2003 Ford Expedition
Not nearly enough for admitted FRAUD. The issue of a sales tax refund is being seriously kicked around. CA charged us nearly $3200 in sales tax when we bought the damn thing. VW owes everyone much, much more than they paid plus enormous penalties. Anyone who defends VW in this matter may be a guilty of fraud as well.
I turn my car in 12/27. I was going to keep it, but the $16900 is too much to turn down. We will be paying cash for our replacement. Basically, we paid $25000, drove it for almost 6 years, put 135,000 miles on it, got better mileage than advertised, etc.......for $8000(not including maintenance, fuel, tires...). That is the cheapest new car we have ever owned!!! Good luck with proving that they committed a crime against you.:)


By the way, we paid sales tax, and continue to pay ad valorem tax every year on ours.....that is on you.....not the car companies. Now GA charges no sales tax, but they charge a 1 time 6% fee to register your car......much better in the long run.

Donald
 
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Jeta Life

Veteran Member
Joined
Jun 5, 2015
Location
NJ & North Pocono
TDI
2009 Jetta TDI DSG Auto
Just turned in my TDI for the buyback.

Dodged 3 potential catastrophic failures:

HPFP, The Bosch CP4 survived 145,000 miles of driving

Timing belt still original, EA 189 is a strong engine

No total loss accident despite some General Lee moves in my 51 months of 82,000 miles driving (bought CPO for $18K)..

Getting $12K on the buyback, all is well.

We roll the dice every time we drive no matter what the name brand of car.

No hard feelings from me, good luck VW.

I had good luck with my TDI, and most importantly good health.

Peace to all.
 

rac

Veteran Member
Joined
Jan 1, 2009
Location
St. Louis, MO
TDI
2009 Jetta Sportwagen
Still owe us remainder of full purchase price, Loss of use, transportation costs to turn in, Value of cars lifetime mileage costs (45 MPG minus 25 mpg x 12,000 Miles Per year x 20 years).
FWIW Buyback person was very nervous and indicated most customers were less than happy - maybe why odom was misread.
Huh? An unprecedented settlement that actually returns substantial money to the class in record time and this person wants full purchase price plus an unquantifiable fuel cost differential over 20 years? Wow.
My buyback specialist announced that he wasn't a VW employee before we sat down, all but saying "please don't yell at me." I smiled and said "I'm looking forward to crossing the finish line."
 

tsingtao

Veteran Member
Joined
Sep 13, 2004
Location
Phoenix, AZ
TDI
2016 Mazda 3 Hatchback 2009 Jetta TDI--Bought back 12/21/16
Update:

Returned car Wed 12/21 at about 3:15PM, got Chase mail Thursday (sent 6:28PM), logged into Chase payment site and set up xfer to my account (also with Chase) at about 6:50PM. Money as in the account this morning as of 4AM. All times MST.
 

tsingtao

Veteran Member
Joined
Sep 13, 2004
Location
Phoenix, AZ
TDI
2016 Mazda 3 Hatchback 2009 Jetta TDI--Bought back 12/21/16
Huh? An unprecedented settlement that actually returns substantial money to the class in record time

Yes, If this had been like most class action suits it would have taken 10 years and we would all be getting coupons for free floor mats instead of buybacks plus restitution less than a year and 1/2 after the whole thing started.

My kudos to the judge in this case.
 

2015vwgolfdiesel

Top Post Dawg
Joined
Jan 1, 2016
Location
Oklahoma
TDI
2015 VW Golf S DSG Silver
Yes, If this had been like most class action suits it would have taken 10 years and we would all be getting coupons for free floor mats instead of buybacks plus restitution less than a year and 1/2 after the whole thing started.

My kudos to the judge in this case.
...... and save some for the sharks that rep us:eek:
 

Fitzwilly

Member
Joined
Aug 23, 2013
Location
Coburnville
TDI
2012 Golf TDI 4dr
Turned in today at 2:30; a payment was processed since they got the payoff amount so I should get $400 additional back from VWCredit. A quick call to VW credit to notify them that I no longer own the car so no additional interest should be charged to the account. VW Credit rep informed me that my payment is due 12/26; and if VWGOA does not pay off in 10 days a fee will be assessed. I politely informed her if that happens, we will have a major problem. I'm not charging them interest on the money owed to me while they possess the vehicle so they need to stop charging me as of the turn-in date. She instructed me to contact the claims number; called claims number and rep said VW Credit reps have been briefed on how to handle buyback cases. Seems to be a significant disconnect.


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nucklehead

Veteran Member
Joined
Jan 30, 2014
Location
Ephrata Washington
TDI
2013 Golf TDI W/DSG
This is a settlement. If you were dissatisfied with it, you should have opted out.
Exactly

Donald
If only there were a 'like' or 'thumbs up' button to both of these posters.

I find it hard to fault VW for the way in which they've handled this scandal. The process has seemed ponderous at times but it looks to be smoothing out. So many do not realize how long these things can dragged out if the target party wants to go that route.

I was part of the GM exploding side gas tank issues. In the end I got a coupon for $2000 off a new GM product - that CAS took many years to wind down - 7-8 years IIRC. The lawyers walked off with a huge payday and I got a coupon for $2000 for something I had no desire for and eventually I chucked it in the trash. That damned thing wasn't even transferrable to someone that might want to buy a GM product. There was nothing that GM offered that I was remotely interested in at the time.

I don't find fault with GM with the 'exploding' side tank either. NBC 'News' couldn't get so much as a spark to ignite the gas tanks when they t-boned pickup after pickup with a car. So they rigged it - faked it if you will - to cause fire and explosions with some device to cause fire - it worked! I drove that 78 Chevy 3/4t for many years and never did get blown up! GM should have sued NBC - maybe they did - I don't know.

Car turned in yesterday, incoming payment via Chase. 190117 on the dot, getting $10575 for it. Not bad. Will buy another VW, probably a Tiguan this time.
I turned mine in yesterday. I half expected the Chase invitation all last evening. About 3-4:eek:clock I started to lose hope of seeing the funds before the end of next week. I'm happy to report I just got the Chase email about half an hour ago with the 'invite' to create a temp account and put my info in for the EFT so I could withdraw the money. Should have $25,907 and change possibly Monday the 26th.

Having the Jetta TDI for 3 years & four months & 22,190 miles was a genuine pleasure so I'm feeling somewhat ambivalent. Cars with that level of performance handling and economy are a rarity these days.

Maybe I'll buy that 2007 Audi A4 2.0t Quattro I spotted in a local dealer's lot. Looks real nice! I might be able to forget the Jetta. And I still have the Ghia - just can't drive it this time of year - it has AC but does not have heat. That's not easy to drive in 20f weather.
 

PacCoastFwy923

Veteran Member
Joined
Feb 21, 2008
Location
Oakland
TDI
2015 Passat SE TDI 6-speed manual; 2006 mkV Jetta TDI / 5-speed / Pkg 2
...no additional interest should be charged to the account.

VW Credit rep informed me that my payment is due 12/26; and if VWGOA does not pay off in 10 days a fee will be assessed. I politely informed her if that happens, we will have a major problem.
You're right, but also she's right.

Particularly with VW Credit, this buyback / payoff should be seamless. Too bad it's not playing out that way.

If the payoff situation takes a turn for the worse, your "major problem" will be with VW Claims. Your loan contract is with VW Credit. I know you know that.

You can go through the trouble of fighting the good fight with Claims, but if VW Credit dings your credit score, it's done dung. It's hard to un-ding it. It'll be more work to unring that bell than paying another month's installment, which contractually you own to the lender (ignoring all the silliness that this is all under the umbrella of VW). Same holds true for those of us with bank loans.

If you're pressed for cash this month, some forum members have requested a payment deferment for a month or two. Interest will accrue, and that'll also be paid by you unless you work hard enough to put it back on VW (... and who knows? Maybe "pretty please" will work).

So are you going to stand proud and state emphatically "I'M RIGHT!" and come away bruised, or are you going to tuck tail for another round of dickery but stay clean?
 

Fitzwilly

Member
Joined
Aug 23, 2013
Location
Coburnville
TDI
2012 Golf TDI 4dr
Volkswagen has taken possession of this vehicle while giving me an "I.O.U" emailed receipt dated 12/23 that I no longer have a financial obligation to this loan because, for all intent and purposes, VWGOA has paid it off and owes me around $4000. I am not charging them any interest on the "monies owed to me" as the payoff is processed; nor should they expect another dime from me in interest or payment of a loan that has been absolved per order of the FTC/DOJ/CARB etc. It's not about being tight for cash as I replaced the vehicle 3 months ago and have been paying insurance to keep the TDI registered while sitting unused in the extra garage space we have.


*edit and as it stands, they already owe me one payment more than the buyback, it certainly should not be two. If a 10 day penalty is assessed it will come out of excess money they owe me, again, without me being able to charge them interest since 12/07 when buyback payoff quote was processed.

Sent from my iPhone using Tapatalk Pro
 

PacCoastFwy923

Veteran Member
Joined
Feb 21, 2008
Location
Oakland
TDI
2015 Passat SE TDI 6-speed manual; 2006 mkV Jetta TDI / 5-speed / Pkg 2
I get it, I'm on your side, you're 100% correct, I'm just saying to be aware of your credit getting dinged. It's a raw deal to contend with.
 

Salsaman06

Veteran Member
Joined
Dec 30, 2012
Location
Texas
TDI
2013 Passat TDI SEL (sold back to VWoA Dec 21, 2016)
The interesting thing for me is that VW solicited a pay off quote from my CU good up to 12/23. That would be today and it has not been paid off. And my payment isn't due until Jan 5. If they try to pay off the car in the next few days before I make the next payment, my guess is that it will cost them a tad more to pay it off. Wonder how thats going to work out....

They already gave me my money based off of a payoff by the 23rd.

And for that matter - anyone who choses not to continue paying their loan will not only hurt themselves but could cause VW to not get the title from the lien holder because of unpaid late fees, additional interest, etc. I'm thinking this could get ugly...
 
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Fitzwilly

Member
Joined
Aug 23, 2013
Location
Coburnville
TDI
2012 Golf TDI 4dr
I suppose I'll call them the day after the 12/26 federal holiday to clarify and defer the payment date to a later time in the month. She did inform me that credit doesn't get affected til over 30days late. I'm not too worried about it but I work in the state court system and hate when people/companies try to interpret the rules their own way when it should be clearly black and white.


Sent from my iPhone using Tapatalk Pro
 

bring

Veteran Member
Joined
Jun 21, 2015
Location
Boston
TDI
'15 Jetta SEL, DSG
What a nightmare. I've never been so frustrated. Still no receipt, and no answers whatsoever from VW Claims. Email and voicemail to class action lawyers have had no response either. I don't know what to do. VW has my car and I have nothing.
 

Vidgamer

Veteran Member
Joined
May 8, 2011
Location
Atlanta, Ga
TDI
2011 Golf TDI (turned in)
Not nearly enough for admitted FRAUD. The issue of a sales tax refund is being seriously kicked around. CA charged us nearly $3200 in sales tax when we bought the damn thing. VW owes everyone much, much more than they paid plus enormous penalties. Anyone who defends VW in this matter may be a guilty of fraud as well.
Someone saying that they're happy with a good trade-in value plus $5000 isn't "defending VW", much less part of the fraud. What are you talking about?

The main harm to us was having the car's value diminished, but the trade-in plus cash more that mitigates that, IMO. I think it's a fair deal. To make up for harm against the regulations, they are also having to pay, but I look at that as more against the government than us (although I can understand that someone who strongly believed in the "clean diesel" might take that personally, it's harder to quantify actual damage to that individual).

Anyway, since VW is having trouble finding a GTI for me, I may get another brand. Have not pulled the trigger on the replacement. Not a crisis here, I can wait.
 

PacCoastFwy923

Veteran Member
Joined
Feb 21, 2008
Location
Oakland
TDI
2015 Passat SE TDI 6-speed manual; 2006 mkV Jetta TDI / 5-speed / Pkg 2
What a nightmare. I've never been so frustrated. Still no receipt, and no answers whatsoever from VW Claims. Email and voicemail to class action lawyers have had no response either. I don't know what to do. VW has my car and I have nothing.
Don't give up, keep hassling them from all fronts: Claims line, counsel, emails -- until somebody hears you. Keep asking for a supervisor when you call claims. If you don't like the response, hang up and call again. We've seen it get resolved quickly for other forum members once the right person hears it. Sucks, but do what ya gotta.
 

PacCoastFwy923

Veteran Member
Joined
Feb 21, 2008
Location
Oakland
TDI
2015 Passat SE TDI 6-speed manual; 2006 mkV Jetta TDI / 5-speed / Pkg 2
I suppose I'll call them the day after the 12/26 federal holiday to clarify and defer the payment date to a later time in the month. She did inform me that credit doesn't get affected til over 30days late. I'm not too worried about it but I work in the state court system and hate when people/companies try to interpret the rules their own way when it should be clearly black and white.
What gets me is that, regardless of the 10 day payoff, interest accrues daily. For my loan, it's about $1 per day.

So if the payoff posts on day 10 vs. day 3, there's $7 of my money that VW just paid to my bank in interest. And so it goes...

If VW is doing *anything* when they're calling 2-3 months out for payoff requests, at minimum they should be confirming payoff mailing addresses or routing numbers, so that they can generate and mail those payoffs within a day of the buyback being completed.

I swear this one is going to blow up in the media and look really, really bad.
 

KyMoonshine

Well-known member
Joined
Nov 3, 2015
Location
Stanford Ky
TDI
2009 TDI Jetta Sport Wagon
I trailered my JSW in on Wednesday at 4.30pm and unloaded it right out front,I was 30 mins early and a guy ask me had I been helped and I said I was there to meet with the Buyback guy, he said "hey thats me you must be...lets get started" He had all the paperwork filled out, I signed everything while he went outside and pulled the car into the service bay, he was very nice and the entire process took 15 mins. I said my last goodbyes and walked away. I received the email receipt while sitting there in his office. I received the Chase email about 10.00pm last night and the money was available to withdrawal this morning. I received $1211.00 more than buyback calculator said due to me buying it in November and received more than the half restitution amount. $3,541.15 Additional Restitution Payment and not $2500.00.


Once you finally get to the last stage it all seems to work well
 

trave1guy

Member
Joined
Dec 9, 2012
Location
virginia
TDI
jetta
Turned my car in on Wed 12/21. My appointment was for 6p.m. Due to changes in work schedule I was free early afternoon, called the Buyback Specialist to see if I could come in early and she said she could work me in at 3. Dropped the car off, finished all the paperwork in about 10 min and had my email receipt about 30 seconds after she processed the paperwork. Got the Chase email yesterday morning and took care of the money transfers, I think it will be Tuesday or Wednesday next week before the money hits my account.

However, I don't think I'm finished yet as the amount VW shows as paying off my loan is about 10 grand short (that 10 grand came to me). I had tried to explain this too VW claims when I got the settlement offer but they insisted their # was correct. So, I have a hunch either VW or the bank that holds the note are going to come looking for that money in the near future. I will use the portion of my settlement that I know is mine as a downpayment on my new car and wait for someone to ask for their money.
 

PacCoastFwy923

Veteran Member
Joined
Feb 21, 2008
Location
Oakland
TDI
2015 Passat SE TDI 6-speed manual; 2006 mkV Jetta TDI / 5-speed / Pkg 2
Remember it's your name on the loan, not VW's. Pay your loan.
 

bring

Veteran Member
Joined
Jun 21, 2015
Location
Boston
TDI
'15 Jetta SEL, DSG
Once you finally get to the last stage it all seems to work well
I strongly disagree.

If something goes wrong during the actual buy back (in my case, an error message popped up when entering my mileage) you end up in no-man's-land. VW doesn't have any dedicated resources to resolve issues that occur at the final stage. It just ends up on a pile somewhere with dis-similar issues. They don't account for the fact that VW has my car, and I don't have the basic document that starts the process of getting my $ - the receipt.
 

TDIsoup

Veteran Member
Joined
Oct 28, 2016
Location
Texas
TDI
2013 Passat
You're right, but also she's right.
Particularly with VW Credit, this buyback / payoff should be seamless. Too bad it's not playing out that way.
If the payoff situation takes a turn for the worse, your "major problem" will be with VW Claims. Your loan contract is with VW Credit. I know you know that.
You can go through the trouble of fighting the good fight with Claims, but if VW Credit dings your credit score, it's done dung. It's hard to un-ding it. It'll be more work to unring that bell than paying another month's installment, which contractually you own to the lender (ignoring all the silliness that this is all under the umbrella of VW). Same holds true for those of us with bank loans.
If you're pressed for cash this month, some forum members have requested a payment deferment for a month or two. Interest will accrue, and that'll also be paid by you unless you work hard enough to put it back on VW (... and who knows? Maybe "pretty please" will work).
So are you going to stand proud and state emphatically "I'M RIGHT!" and come away bruised, or are you going to tuck tail for another round of dickery but stay clean?
I'm not sure why this keeps getting posted, but it is incorrect. I do not possess the vehicle and have a receipt that it was turned in for the buyback program. "Contractually", I no longer own this vehicle, regardless of what VW Credit thinks. And no, I won't be the one that's bruised, it will be VW Credit as I can prove actual damages if they ding my credit. I am not responsible for making a payment on a vehicle I no longer own...period. For those with loans outside of VW Credit, I would be slightly more concerned, but even though VWoA is a separate division of VW from VW Credit, it's still the same umbrella company. I wasn't willing to test the other issues, this one I can prove damages. VW doesn't want to play this game, trust me.
 
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