Buyback COMPLETED Car is now in Dealership Lot

[71sbeetle]

Gottya, I checked out the site. I clicked on signup and since I have BofA it took me directly to BofA's page. It asked for my email to assign the send/receive feature as well as the account where I want the funds deposited. I received a confirmation that the signup was complete.

So my question is this.

Can I log into a "clear exchange" account? I tried looking up my user via my email and nothing showed up with clear exchange. I'm confused. Do I actually have an account now? I mean I went through all the steps on BofA site. Is it built into my BofA?

BofA is part of the clearxchange network, so you don't need to register with them.
I bank with Chase and always offer Chase Quickpay to get payments on stuff I sell, even if you don't have a Chase account you can send me money if your bank is part of the network, or if it's not you can register with clearxchange

 

[jen_madcity]

I wonder if VW kept the registration because Wilcharl didn't keep the plates? I'm calling our NC DMV tomorrow to make sure I know exactly what I need to do, I don't want to loose my plates. Scheduled buy back Dec 13.

I kept my plates to transfer to my new car....VW did not take my registration, only the title.


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[tariq]

They kept my registration as well and I kept my plate. That said, I have a scanned copy as I suspect most everyone here does from when we had to send it to VW earlier in the process.

 

[nattyboh2027]

OK, so going on 30 hrs. now and I decided to call the claims hotline to find out where my dang EFT link went? Big mistake...

First operator was clueless, kept rambling on about a receipt, which I already have! Asked me if I'd given them my bank details yet (duh! when? how?) Asked me if I'd checked my spam folder (SRSLY?). Then I got passed to a specialist (?) who went through the same rigmarole, then magically came up with "IT'S 24 BUSINESS HOURS".

I stated that nowhere in any of the documentation is that number listed. Only on here and verbally has the phrase 24 hours been bandied around. None of the documents kindly posted above by mjwilson mention this time frame. The VW person said it was 24 BUSINESS hours, and since Sat/Sun are not business days, I should get the EFT email at 10:30 on Monday (since my turn in was at 10:30 Friday). I mentioned that others online have been reporting getting the EFT email on Thanksgivign day, having turned in their cars on the 23rd, and she said that's impossible (obviously not well-informed, this one).

I asked for some kind of written or email confirmation of this 24 business hours malarky, and she tried 3 or 4 different answers, all of which escalated the BS level... First she said I should have received written details of the EFT at the dealership during turn-in. Ha! Then she said they were unable to email anything to me at all (despite having my email address on file). Then I asked so speak to a supervisor and she refused, saying they would only say the same.

Finally she said the email receipt IS the proof that I'll get the EFT money. Clearly this person has never even seen one of the receipts, because all it has is a check-box telling you which payment option you chose, with no information whatsoever on how that payment is supposed to occur. It's also notable that the email receipt specifically contains the words... "$xx,xxx Amount VW paid you". Emphasis on the word PAID, as in past-tense! That's right - the receipt makes it sound as if a cash transaction has already taken place! Not will be paid, but did pay.

Again I requested to speak with someone who had the authority to send me documentary evidence of this 24 business hours thing, and was refused. I even threatened to record the conversation (illegal in NY state) because that would be my only way of documenting anything she said, if she refused to email me anything. And then the best part of all... SHE HUNG UP ON ME!

So here's my plan: If the EFT email is not received by Monday, it's back to the dealership for a sit in until I get paid. Might be fun to call in local police if things get ugly... these guys took a car and didn't pay for it. As others have stated here, if I took a car in exchange for nothing more than a verbal promise of an email regarding payment, I'd probably end up in jail.

Please tell me you are never buying another VW again!!!!

I know there are multiple parties involved from VW USA, 3rd Party claims specialist, etc etc etc.......BUT the process from start to end is beyond ridiculous. All parties involved in the claims process to help TDI owners/lessees never gives clear cut answers to help us. So that's why I say, please don't ever buy a VW again, they put us through this maddness, why deal with them again.

 

[copterfixer]

Thank you OP for the writeup. I am looking forward to gettting rid of my car. It is just sitting in the curb right now. I uploaded my docs on 17 Nov, Still haven't been approved. I am already growing frustrated.

 

[IXLR8]

Thank you OP for the writeup. I am looking forward to gettting rid of my car. It is just sitting in the curb right now. I uploaded my docs on 17 Nov, Still haven't been approved. I am already growing frustrated.

I uploaded my docs on the 17th as well, got approved to schedule buyback on Sunday the 27th. Your getting close.

 

[2015vwgolfdiesel]

But neither of you can release the legal claims of the other, and that's the part of the offer that needs to be notarized. And that's why either you both need to be there, or whoever isn't there needs to have signed (and had notarized) a power of attorney authorizing the other one to finish the transaction.

..... What legal claim are you referring to?

..... Little Local Okie history.

..... 'bout 18 months ago sold wife's 2001 Camry ~~ with one (my) signature at the MVA ~~ It was titled in 2 names with the "or" for the title ownership. She (we) replaced it with a 2015 Toyota RAV4 LIMITED

..... 'bout 16 months ago sold my 2003 Golf GSL ~~ with one (my) signature at the MVA ~~ It was titled with the "or" for the title ownership. I (we) replaced it with my 2015 VW TDI DSG Golf (S)

..... 'bout 1 month ago sold a 2006 Nissan Sentra 1.8 Special Edition ~~ with one (my) signature at the MVA ~~ It was titled with the "or" for the title. Was NOT replaced.

--------------------

..... I will concede that I will be doing it the vw way ... in order to get my $25,275.53 ~~~ in 'bout 20 months.

..... Estimated 37-38 months cost of ownership including maintenance, insurance diesel, TT&L depreciation et. all, net zero.

..... that is IF it is not stolen or WRECKED

 

[DanB36]

What legal claim are you referring to?

The legal claims that are the subject of the lawsuit, perhaps? You, your wife, and about 450,000 others, are plaintiffs in this lawsuit. In order to receive the settlement, a plaintiff has to release VW from liability. You can release VW from liability for your claim, but not for your wife's claim. That's why you both need to sign the offer letter, both need to sign the release, and both need to have the release notarized. When you return the car, you're finalizing your participation in the settlement, which is why she needs to either be there, or give you a POA to do it without her.

This has nothing to do with the ability to sell a car with only one signature. This has everything to do with settling legal claims and waiving liability.

 

[jims2321]

Sorry about the delay in replying to the thread with my buyback experience. So right to it.

My buyback appointment was on Nov 25th @ 4pm. Arrived about 30 minutes early to drop off my son's jetta for a water pump issue. While he was taking care of the the paperwork on that I headed into the dealership and checked in with the sales desk receptionist. She called over the VW dealership ambassador. Shortly after that the Settlement Specialist came by and introduced herself and said it would be a few minutes before we could begin. I continued chatting with the VW sales guy (He was pouring on the honey to get me to look at a CPO Golf GTI that he had.)

Few minutes later I was shown back to the Settlement Specialist's office. Her first words were that due to technical issues, "She had to reschedule my appointment for later in December." I looked at her and politely told her, "No."

Well after the really crappy explanation of what the issue was, we got a hold of the tech support team for the buyback system and in 5 minutes the problem was cleared up.

This issue was caused by her logging into the system multiple times over a 3 hour period, causing her email address to be locked out. The system login process is the Settlement specialist logs in and get a one time pass key emailed back to her for authentication. By doing that multiple times in a short period it will lock you out for 24 hours, since it believes its been brute force attacked.

After she got logged in, she reprinted my uploaded documents, and then went out to do the mileage validation and vin verification. I signed the odometer statement and she printed out the final settlement amount. All told took 22 minutes.

Couple of takeaways from this.

1. Initially there will be lots of stupid/inexperience mistakes and misinformation from the Settlement Specialists. You need to be patient and remain calm. As the process gets better tuned, it should be a lot less missteps.

2. The final settlement statement does not give you a detailed break out of the moneys being paid you. On mine it just had the car buyback value (16177) and the restitution amount ($6189). It does not show you any mileage adjustments (its in the restitution amount, if it does not change), or and deductions/additions for options (-870 for my 6mt).

3. I did my turn in on Black Friday using EFT. It hit me that because it was Black Friday the EFT that normally processes over the weekend, would be delayed. I confirmed that with my EFT team at work. So delays will happen on or near heavy shopping days (Cyber Monday, Xmas Eve, day after Xmas). Be patient it will be processed.

As I was leaving the Settlement Specialist, commented that I was the first or one of the first in Georgia for the buyback to be completed. I got to say it was very quick, after we straighten out the email issue.

Jim

 

[2015vwgolfdiesel]

Jim

Thanks

 

[2015vwgolfdiesel]

The legal claims that are the subject of the lawsuit, perhaps? You, your wife, and about 450,000 others, are plaintiffs in this lawsuit. In order to receive the settlement, a plaintiff has to release VW from liability. You can release VW from liability for your claim, but not for your wife's claim. That's why you both need to sign the offer letter, both need to sign the release, and both need to have the release notarized. When you return the car, you're finalizing your participation in the settlement, which is why she needs to either be there, or give you a POA to do it without her.

This has nothing to do with the ability to sell a car with only one signature. This has everything to do with settling legal claims and waiving liability.

Did we miss this part of my post?


"..... I will concede that I will be doing it the vw way ... in order to get my $25,275.53 ~~~ in 'bout 20 months."

 

[coolbreeze]

Sorry about the delay in replying to the thread with my buyback experience. So right to it.

My buyback appointment was on Nov 25th @ 4pm. Arrived about 30 minutes early to drop off my son's jetta for a water pump issue. While he was taking care of the the paperwork on that I headed into the dealership and checked in with the sales desk receptionist. She called over the VW dealership ambassador. Shortly after that the Settlement Specialist came by and introduced herself and said it would be a few minutes before we could begin. I continued chatting with the VW sales guy (He was pouring on the honey to get me to look at a CPO Golf GTI that he had.)

Jim

Thanks Jim
That is very helpful information. Appreciate you taking the time to share

 

[DanB36]

Did we miss this part of my post?

Didn't miss it at all, but that still doesn't show any understanding of why they might actually need both your signature and your wife's, despite the car being titled "or". They might (and do, actually) have a good reason for that, rather than simply imposing an arbitrary requirement to make our lives difficult, as you've suggested.

 

[Dr. D]

Is there a consensus on who to call if one experiences problems receiving the ETF notification and/or the actual payment?

VW claims? I'm assuming ask for a manager right away?
VW customer service?

 

[2015vwgolfdiesel]

Didn't miss it at all, but that still doesn't show any understanding of why they might actually need both your signature and your wife's, despite the car being titled "or". They might (and do, actually) have a good reason for that, rather than simply imposing an arbitrary requirement to make our lives difficult, as you've suggested.

..... strange you should choose this choice of words

.... I have a word for your consideration

..... dieselgate

..... but my last satisfaction is I get ('bout) a 100 % free ride for 37-38 months.

..... depreciation, fuel, insurance TT&L Maintenance ~~ least it is WRECKED or stolen.

..... all at the act of one POA

 

[bennybmn]

I genuinely don't care if it takes a week or more to get a check if there's an issue on buyback day. ex. Mileage mismatch.

I think a lot of the reason people care is because they are counting on that money for a down payment on a new car which they need. We have no trade-in! I'd rather not have to rent a car for a month or even a week...

Lose what? All of the offers that I've seen are more than equitable.

Money and a perfect running TDI that you can't replace.

Perfectly running? The OP mentioned a CEL code or two...

 

[SOCALGAL]

I kept my plates to transfer to my new car....VW did not take my registration, only the title.


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They kept my registration as well and I kept my plate. That said, I have a scanned copy as I suspect most everyone here does from when we had to send it to VW earlier in the process.

I just called our North Carolina DOT and she said that I needed to keep the registration. I asked her if there was a time limit on when I could transfer them over and she said before they expire next Oct. I'll be turning my car in first but we are getting my husbands truck first and then when his car goes back that's when I'll get mine.

 

[wilcharl]

Is there a consensus on who to call if one experiences problems receiving the ETF notification and/or the actual payment?

VW claims? I'm assuming ask for a manager right away?
VW customer service?

Since I was #15 in America, VW Claims called me proactively and said I should be getting the email.. A few hours later , I had it, but they did say if I did not get it you do call the Toll Free VW Claims #

 

[Virgilstar]

Still waitin' on my EFT email, now more than "24 business hours" since the completion at 10:30am last Friday. Called the dealer and their VW claims team is not in today, so nothing to be gained by going there in person (left a message for them to call me when they do get in). Called the claims hotline and was given a >2 hr wait time - not possible for me due to work conflicts.

Have to say, the excuses being listed here about it being cyber Monday or black Friday etc. just do not wash. It's an electronic transaction that requires no human input, just gets shoved in a queue.... if my bank account already shows $3 debited for the coffee I bought this morning, there's really no excuse why VW and/or Chase can't get an auto-triggered EFT email out to me 3 days after the event.

I would not be surprised in the least, if the next excuse they come up with is "Oh, 24 business hours, that means 8 hours a day, so it's actually 3 business days". Not cool VW, not cool.

 

[jims2321]

Vigil,

I can understand the your frustration, I am still awaiting the confirmation email from Chase Bank, got the email from VW about completing the buyback a few minutes after the Settlement specialist committed the changes. As for the Chase email, that should precede the actual EFT transfer and has nothing to do with that. So until you get that email from Chase, there is no EFT transfer actually occurring. I was just trying to set the expectation that when the EFT transfer occurs, it might actually take longer than 24 hours during the holidays.

Jim

 

[Got Haggis?]

Still waitin' on my EFT email, now more than "24 business hours" since the completion at 10:30am last Friday. Called the dealer and their VW claims team is not in today, so nothing to be gained by going there in person (left a message for them to call me when they do get in). Called the claims hotline and was given a >2 hr wait time - not possible for me due to work conflicts.

Have to say, the excuses being listed here about it being cyber Monday or black Friday etc. just do not wash. It's an electronic transaction that requires no human input, just gets shoved in a queue.... if my bank account already shows $3 debited for the coffee I bought this morning, there's really no excuse why VW and/or Chase can't get an auto-triggered EFT email out to me 3 days after the event.

I would not be surprised in the least, if the next excuse they come up with is "Oh, 24 business hours, that means 8 hours a day, so it's actually 3 business days". Not cool VW, not cool.

24 business hours since 10:30am friday would be 10:30am this morning btw.

 

[jen_madcity]

A brief update today: after receiving the receipt email for the buyback (next day), I have been awaiting the email from Chase. I just received a call from VW asking if I had received the Chase email (I said I have not). He said he would contact the dealer, as there is apparently one final step the dealer must complete after the settlement specialist is finished. This should trigger the email from Chase. He said he will call me again tomorrow verify I've received that email. I feel like this is the only part that VW has finally gotten right, at least from a communication perspective. We just need to be a little more patient, for just a little while longer. ??


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[MrSprdSheet]

No buyback here, yet. I can't top returning a totaled car, but this weekend I "unstuck" the rotors and promptly blew an old snow. Drove it, put the spare on and then put the old tire back in the "pond".

 

[Squalo]

Please tell me you are never buying another VW again!!!!

I know there are multiple parties involved from VW USA, 3rd Party claims specialist, etc etc etc.......BUT the process from start to end is beyond ridiculous. All parties involved in the claims process to help TDI owners/lessees never gives clear cut answers to help us. So that's why I say, please don't ever buy a VW again, they put us through this maddness, why deal with them again.

Don't know about you, but the process has been transparent, quick, and relatively painless so far (my buyback appointment os on 12/1.). VW has offered enough information at each step that I haven't felt uncomfortable at all. I am buying another (GTI on factory order). Sorry if the process has not played out to your satisfaction.

 

[tariq]

What is "uncomfortable" is when you have sold your car back to VW, four days have passed and you have no money, no car to drive and no idea when you will have either!

 

[jims2321]

A brief update today: after receiving the receipt email for the buyback (next day), I have been awaiting the email from Chase. I just received a call from VW asking if I had received the Chase email (I said I have not). He said he would contact the dealer, as there is apparently one final step the dealer must complete after the settlement specialist is finished. This should trigger the email from Chase. He said he will call me again tomorrow verify I've received that email. I feel like this is the only part that VW has finally gotten right, at least from a communication perspective. We just need to be a little more patient, for just a little while longer. ??


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Okay, Just an update on the EFT email from Chase. I was on a 3 way conference call with the CAS Lead Plaintiff and VW of America. Weird they called me and ask me to join the call.

Everyone is very concerned about the EFT email from Chase and where the bottleneck is. Part of the process behind the scene ss in the back office after the Settlement Specialist submits the buyback via their tablets, is a validation check (just another check that everything is good). Then the reviewer checks off and that triggers the Chase EFT email.

What happened is that a lot of Friday buybacks did not get approved until Saturday. This means if you have not received your Chase email by COB today, contact VW there is a big issue.

Folks, again this is a fairly new process and will take time to iron out the bugs. The VW person on the call was receptive to any and all concerns and taking ownership of the issue. Whether this will continue remains to be seen.

Jim

 

[aronhk_md]

Don't know about you, but the process has been transparent, quick, and relatively painless so far (my buyback appointment os on 12/1.). VW has offered enough information at each step that I haven't felt uncomfortable at all. I am buying another (GTI on factory order). Sorry if the process has not played out to your satisfaction.

For the zillion of us who have submitted documents and are waaaay past the timeframe the court settlement agreed on for VW to handle this...the process has not been transparent, or quick. or painless. May of us have been waiting and had to figure out another driving solution since early this year since we dont want to have to put lots of money into fixing cars that are supposed to be turned in, but obviously cant sell the cars and move on either.

Meanwhile, no information is given by VW to update us and tell us when we can expect resolution. Yeah, you could say its not quite to our satisfaction.

 

[Virgilstar]

there is apparently one final step the dealer must complete after the settlement specialist is finished. This should trigger the email from Chase

Same here... got a call from the dealer... apparently when all is buttoned up at the turn-in, they're supposed to FedEx all the documents to VW. They're then supposed to enter the FedEx tracking number into their side of the claims site, and THAT is the event that triggers the EFT email from Chase. Apparently this never happened on Friday!

The claims guy came back in Today (is normally only supposed to be there on Fridays at first), and is going to fix it this afternoon, so I should have the EFT email by tomorrow AM. It still completely screws my new car purchase scheduled for Nov 30th (to get a bunch of incentives before the month ends), because now the funds will not be cleared in time.

 

[jen_madcity]

Okay, Just an update on the EFT email from Chase. I was on a 3 way conference call with the CAS Lead Plaintiff and VW of America. Weird they called me and ask me to join the call.

Everyone is very concerned about the EFT email from Chase and where the bottleneck is. Part of the process behind the scene ss in the back office after the Settlement Specialist submits the buyback via their tablets, is a validation check (just another check that everything is good). Then the reviewer checks off and that triggers the Chase EFT email.

What happened is that a lot of Friday buybacks did not get approved until Saturday. This means if you have not received your Chase email by COB today, contact VW there is a big issue.

Folks, again this is a fairly new process and will take time to iron out the bugs. The VW person on the call was receptive to any and all concerns and taking ownership of the issue. Whether this will continue remains to be seen.

Jim

jims, thanks so much, this is very helpful information. Thanks again to everyone who is sharing as they go. Helps the others.


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[atomicfront]

Same here... got a call from the dealer... apparently when all is buttoned up at the turn-in, they're supposed to FedEx all the documents to VW. They're then supposed to enter the FedEx tracking number into their side of the claims site, and THAT is the event that triggers the EFT email from Chase. Apparently this never happened on Friday!

The claims guy came back in Today (is normally only supposed to be there on Fridays at first), and is going to fix it this afternoon, so I should have the EFT email by tomorrow AM. It still completely screws my new car purchase scheduled for Nov 30th (to get a bunch of incentives before the month ends), because now the funds will not be cleared in time.

VW is failing pretty badly at this. It is kind of pathetic actually that they could be so bad at this. I hope they have to start paying huge fines for this.