Buy Back Spreadsheet - Track our buyback status

jchill05

Member
Joined
Mar 14, 2017
Location
Georgia
TDI
Jetta TDI SEL
Huh. When you log in to the Portal, what are you being told?
'Status: Document received and under review'.

It's steps 16 to 17 (Offer ---> Validation)

I've been told by several individuals when I call that all documentation has been received. I've been told 5 to 7 days, escalated to a supervisor.....a triage unit, etc.. The last 'story' was that it was never escalated but has been now.....it'll be 5 to 7 business days.
 

PacCoastFwy923

Veteran Member
Joined
Feb 21, 2008
Location
Oakland
TDI
2015 Passat SE TDI 6-speed manual; 2006 mkV Jetta TDI / 5-speed / Pkg 2
Wow, weird, most are moving to the next step same day as they upload the docs.

I have three suggestions.

First, review the pdf you uploaded. Make sure all seven pages are there, legible, and contain the bar code at the bottom.

Assuming they're all good, something has stalled behind the scenes at VW. Try faxing and/or mailing the docs to get the review jump started.

Lastly, get class council involved. Email info@vwclasscounsel.com or try the web form:

https://www.lieffcabraser.com/consumer/vw-emissions-recall/
 

jchill05

Member
Joined
Mar 14, 2017
Location
Georgia
TDI
Jetta TDI SEL
Wow, weird, most are moving to the next step same day as they upload the docs.

I have three suggestions.

First, review the pdf you uploaded. Make sure all seven pages are there, legible, and contain the bar code at the bottom.

Assuming they're all good, something has stalled behind the scenes at VW. Try faxing and/or mailing the docs to get the review jump started.

Lastly, get class council involved. Email info@vwclasscounsel.com or try the web form:

https://www.lieffcabraser.com/consumer/vw-emissions-recall/

Thanks Pac! I've done all of the above and can confirm all pages have the barcode and are legible. I've reached out to vwclasscounsel and spoke with someone today and even he believes the process is too long. Hopefully that will jump start the process. However, I didn't try the lieffcabraser.com site. I'll do that tonight!
 

jchill05

Member
Joined
Mar 14, 2017
Location
Georgia
TDI
Jetta TDI SEL
I went to the website you mentioned, Pac, didn't realize that was another lawyer. When I sent an email to the same email address you provided, I was given a lawyer to talk to in WV that's on the case so I've basically gone through all of your good suggestions.

I just did a chat session with VW to get everything in writing, literally, about how long I've waited and was also able to get them to confirm to me they have ALL of the information they need and that I do not need to provide with anything else. This must be one of the most asinine processes, at least for me I suppose.
 

jchill05

Member
Joined
Mar 14, 2017
Location
Georgia
TDI
Jetta TDI SEL
After 2.5 months.....I finally received the letter providing the date(s) to turn my VW Jetta in. Thanks to all for the help.....it should not have taken this long but hopefully they will calculate correctly and promptly pay me.....
 

coolbreeze

Veteran Member
Joined
Apr 18, 2008
Location
Troutman NC
TDI
2015 Golf TDI SE DSG - 2016 Tig SE for the wifey
After 2.5 months.....I finally received the letter providing the date(s) to turn my VW Jetta in. Thanks to all for the help.....it should not have taken this long but hopefully they will calculate correctly and promptly pay me.....
Glad to hear. Before you know it this will be all behind you.:)
 

Rico567

Top Post Dawg
Joined
Jun 13, 2003
Location
Central IL
TDI
2013 Passat TDI SEL Premium (Turned in 7/7/18)
Coasted through the whole process in 4 days, most of that time was the interval over the weekend waiting until the bank opened so I could get the offer document notarized. Steps were approved by e-mail almost immediately after I completed them. I'm now at the final (choose appointment) step, and there I will remain until next year, when i will choose a date in Dec. 2018. Very easy and neat.
 

HowieE

Well-known member
Joined
Dec 1, 2012
Location
Princeton NJ
TDI
2015 Passat stick shift
Started the paperwork last Saturday and had my appointment by Tuesday with an amount that agreed to my calculations.

Now that has to discount the month I spent trying to get VW Customer Service to reset my password. They just had their head where it could not function to well. One letter to the CEO of VW of America got things off dead center.
 

ezshift5

Veteran Member
Joined
Sep 2, 2003
Location
West Coast
TDI
2013 JSW TDI (Enroute BB).......2017 Jetta 1.4 turbo 5M ....................
I'm now at the final (choose appointment) step, and there I will remain until next year, when i will choose a date in Dec. 2018. Very easy and neat.
Ditto for the choose appointment step here. Not sure for how long, being split between two VW wagons. Don't need AWD (but like the V-tex and 6M)....but also really like the MPG I am seeing (VW Vortex, Fuelly.com et al) on the GSW 1.8 5M/15 inch wheels.

For me it's almost Hobson's Choice. Time is our friend here (12/2018)

Bring on the 2018 VW wagon choices.

ez
 
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HowieE

Well-known member
Joined
Dec 1, 2012
Location
Princeton NJ
TDI
2015 Passat stick shift
Still haven't not been paid in full. It has now been 1.5 months since the vehicle was dropped off at VW.
Did you ever have an appointment?

I was 4 days from the time I submitted the forms till I had my appointment and that was only 10 days out. They said it would have to be 10 days as they had paperwork on their end to prep first.
 

TDIforDays

Veteran Member
Joined
Feb 27, 2017
Location
USA
TDI
few of each 2.0 and 3.0
Started the paperwork last Saturday and had my appointment by Tuesday with an amount that agreed to my calculations.

Now that has to discount the month I spent trying to get VW Customer Service to reset my password. They just had their head where it could not function to well. One letter to the CEO of VW of America got things off dead center.
I am going through the same thing with password. Any advise on how to eat it resolved quickly?
 

HowieE

Well-known member
Joined
Dec 1, 2012
Location
Princeton NJ
TDI
2015 Passat stick shift
I am going through the same thing with password. Any advise on how to eat it resolved quickly?
This is the Ex VP in charge of communication. I wrote him and the CEO and that got thing off center.

[FONT=&quot]Mario Guerreiro[/FONT]
[FONT=&quot]Executive Vice President[/FONT]
[FONT=&quot]Volkswagen Group of America
2200 Ferdinand Porsche Dr.
Herndon, VA 20171

[FONT=&quot]This is the president, same address.
[/FONT][/FONT]
Hinrich J. Woebcken coe
 

tmleadr03

Veteran Member
Joined
Apr 12, 2006
Location
Aurora, CO
TDI
2012 Jetta
Did you ever have an appointment?

I was 4 days from the time I submitted the forms till I had my appointment and that was only 10 days out. They said it would have to be 10 days as they had paperwork on their end to prep first.
VW has had my vehicle since the 16th of not last month, but Feb. So yes, I had an appointment. Made it, dropped the vehicle off, and have still not been paid in full.
 

HowieE

Well-known member
Joined
Dec 1, 2012
Location
Princeton NJ
TDI
2015 Passat stick shift
I am really torn

I am really torn. I have a geocache travel bug decal on my TDI. That allows Cachers all over the world to record their sighting of the car. My problem is do I let the car go and wait to see where in the world it ends up or do I just put sand in the crankcase?

For the younger crowd a bit of history. In the early days of MPG standards GM convinced the Government to allow them to run the mileage tests without the alternator connected. Not sure what air pressure they had in the tires.
 
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DUBPL8

Veteran Member
Joined
Sep 1, 2012
Location
DFW
TDI
'12 CW Golf TDi, '92 Honda Civic VX (wrecked), '96 Honda Civic CX hatchback (non-TDI)
Updated mine.
 

HowieE

Well-known member
Joined
Dec 1, 2012
Location
Princeton NJ
TDI
2015 Passat stick shift
Turned mine in Tuesday and it went real quickly.

The interesting thing was while turning the Jetta in and talking to the agent a few things came out. The states can not touch the cars as far as inspection under the court order. They will most likely sell those with lower mileage after the retrofit. And they have run out of room to store them and are not scheduling appointments as quickly as before because of the storage problem.

Damn I wish I had known that before I bought a replacement 2 weeks ago.
 

redginger

Member
Joined
Jan 8, 2015
Location
Virginia
TDI
2014 Jetta Value Edition
Turned in my 2014 Jetta TDI yesterday. I was at the dealership a few hours early to get a new car before buyback and the buyback specialist was free, so I ended up doing that first.

VW gave me a check and I did not have any issues. The only thing notable that happened was the buyback specialist did not know how to check my mileage. Kind of unbelievable.

After going out to take photos of my car, she came back into the office with a photo of my odometer reading and it had the little maintenance wrench next to it and read "11,500." Not the 26,000+ that I knew it should be.

She was willing to go with the 11,500, but I took her back out to the car in the pouring rain so she could get the correct mileage. Maybe a missed opportunity, but I think VW would have realized something was up.

My next loan payment is due the 1st week of May. She advised that my loan would be paid off in 5 business days and if she were in my shoes, she would not make the payment. I'll check the account to see if she's right.

Overall, it went pretty smoothly. I had some cosmetic damage on the left side where someone had backed into me in a parking lot, but that wasn't a problem.
 

krlesch

Well-known member
Joined
Aug 10, 2013
Location
Coon Rapids, Minnesota
TDI
2013 Passat TDI SEL (Buyback May 9, 2017), 2016 Acura RLX Sport Hybrid Advance
Updated mine - buyback on May 9th - woohoo :)

EDIT:
5/9 - Buyback took less than 15 minutes - easy and painless.
5/10 - Cancelled GAP & extended warranty - get +$700 back
5/11 - Got the email from Chase - should have the cash by 5/12 or 5/13

EDIT:
5/12 - Money is in the bank!!!
 
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TDIforDays

Veteran Member
Joined
Feb 27, 2017
Location
USA
TDI
few of each 2.0 and 3.0
Has anyone filed a claim in the last few weeks?

I filed a claim on April 13th and it is still in Document Review stage.. I thought things were moving faster now
 

gforce1108

Top Post Dawg
Joined
Aug 2, 2006
Location
Newburgh, NY
TDI
04 Jetta GLS BEW, 14 Audi A7 V6 TDI, 13 Porsche Cayenne V6 TDI
Has anyone filed a claim in the last few weeks?

I filed a claim on April 13th and it is still in Document Review stage.. I thought things were moving faster now
I just completed mine - everything went very quickly.

4/6 Submitted documents
4/11 I received notice that they needed a copy of my Lien release (kinda stupid that they didn't ask earlier).
4/11 uploaded release and received 'documents complete email'
4/12 offer letter
4/15 uploaded notarizedform and received email to schedule appt - scheduled for 4/29. Had plenty of choices for a weekend.
4/29 turned in, took about 10 minutes to go through the whole process.
5/2 Money received into chase - started transfer to personal account.

EDIT

5/3 Money is in my personal account and available (much quicker than if I took a check)
 
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gte770m

Member
Joined
May 16, 2014
Location
New Hampshire
TDI
2010 Golf
I turned in mine last weekend, and it took 10 minutes max. I had already put a deposit down for the new car I wanted, and it took total of maybe an hour to complete the buyback, paying for the new car, getting insurance transferred to the new car, and getting the sales rep to go over features and transfer the plates to the new car.

I had no problem through this buyback process. I probably would have kept mine for a while longer, but CEL came on 2 months ago, so I had to do this. I am quite happy w/ my brand new Golf, though.
 

mwy23

New member
Joined
Apr 29, 2014
Location
WA
TDI
MKVI Golf
Has anyone filed a claim in the last few weeks?
I filed a claim on April 13th and it is still in Document Review stage.. I thought things were moving faster now
Was just about to ask the same thing but got the "Documents Complete" email today (uploaded May 1).
 

ezshift5

Veteran Member
Joined
Sep 2, 2003
Location
West Coast
TDI
2013 JSW TDI (Enroute BB).......2017 Jetta 1.4 turbo 5M ....................
Was just about to ask the same thing but got the "Documents Complete" email today (uploaded May 1).
I just got the "your acceptance of our settlement offer is complete. The next step in the process is to schedule an appointment with a Settlement Specialist to turn in your vehicle". e-mail............

Anyone's take on the time between scheduling an appointment and the actual appointment date appreciated.

Am in northern California.

Thanks in advance.


ez
 

DanB36

Veteran Member
Joined
Jul 13, 2003
Location
Savannah, GA
TDI
2014 Q5 Prestige TDI, Monsoon Gray
Anyone's take on the time between scheduling an appointment and the actual appointment date appreciated.
You can log in and see for yourself. Wouldn't that give you much better information, and faster, than asking here?
 

ezshift5

Veteran Member
Joined
Sep 2, 2003
Location
West Coast
TDI
2013 JSW TDI (Enroute BB).......2017 Jetta 1.4 turbo 5M ....................
You can log in and see for yourself. Wouldn't that give you much better information, and faster, than asking here?
Stupid me, amigo (I was under the impression that logging in, entering the current odometer reading and selecting a date and time would obligate one to either show up at the requested date/time or cancel/resked).

Have I got that wrong. Clarification at this point would help.

TIA,


ez
 
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kjclow

Top Post Dawg
Joined
Apr 26, 2003
Location
Charlotte, NC
TDI
2010 JSW TDI silver and black. 2017 Ram Ecodiesel dark red with brown and beige interior.
You can look at the available dates without committing. I looked at four different dealers to select the best time for me.
 

DanB36

Veteran Member
Joined
Jul 13, 2003
Location
Savannah, GA
TDI
2014 Q5 Prestige TDI, Monsoon Gray
Have I got that wrong.
Selecting a date/time would book you an appointment, but you can see what's available without selecting an appointment. And you can go back and pick a different dealer, see what's available there, lather, rinse, repeat.
 

ezshift5

Veteran Member
Joined
Sep 2, 2003
Location
West Coast
TDI
2013 JSW TDI (Enroute BB).......2017 Jetta 1.4 turbo 5M ....................
You can look at the available dates without committing. I looked at four different dealers to select the best time for me.
I love you guys.

In all honesty, this site - these threads - have been a beacon for this sailor.

sign me mucho appreciative.


ez sends........
 
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