I have called three times to the hotline.Call the claims hotline to advise and request status. Something's definitely amiss. If that doesn't work out for you, contact class counsel. FWIW, I turned in same day as you and I'm 100% wrapped up as of yesterday.
Did you receive an email receipt at time of turn in?
Where do I go for that contact number?According to the report from the independent supervisor that someone posted yesterday, your call can get routed to at least two different call centers depending on your needs. The basic level Ankura agents don't have access to much more than basic info; actual VW reps (if I understood that correctly) should be dealing with higher level tasks such as your problem. Exploring all the available phone tree prompts may be required. And you can always ask the person you're speaking to.
But at this point, requesting counsel's involvement sounds like the better remedy.
1/4/2017 1pm - Documents Updated
1/5/2017 2am - pre approved (green checkmarks on documents)
1/11/2017 12pm - offer letter received
1/12/2017 430pm - submitted offer letter with notary
1/12/2017 1150pm - signed offer approved
1/13/2017 6pm - appointment scheduled for March 3 at 130
3/3/2017 12pm - turned in car. took 5 mintes
3/7/2017 8am - received email from JP Morgan Chanse to setup account
3/8/2017 AM - got paiddddddddddddddddddddddddddddddddd
whats odd is they still took another auto payment from me on 3/7. lady i turned car into at dealaer said i would receive a check in mail 2-4 weeks with any payments made. payments normally on the 7th, however offer letter on Jan 11th didnt include paid off amount from Jan 7th payment so they now owe me 3 months pay - interest.
bought 17 gli last Tuesday. just came in on truck Monday night to dealer so hopefully have that soon. shame on me for not checking because i felt i didnt have to but sucks that the gen 3 motor in them have no turbo upgrade options and probably wont ever.
You had to have submitted a scanned copy of the thing early on in the process, so how the heck do you get this far without a title in hand?Interestingly, the person before me did not have his title and they would not let him close without it- Maryland issues and sends titles to everyone. She said her marching orders are that she needs a title with every case folder. He went home to look for his title. The settlement specialist did say that he could come back later to complete the buyback without making another appointment. Also, she said that she has the ability to leave the case open for a few days past the appointment which is helpful if that other person ends up needing to go to Motor vehicle to get another title printed...
Yep, Friday turn in and the Chase email hit on a Sunday at 5:26 am, during Presidents Day holiday weekend. Did you receive your email VW receipt at the close of the appointment?Just turned in my 2013 Passat SEL TDI on Mar 10th (Friday) at 3PM; Have yet to receive the EFT email; perhaps because it was a Friday? Anyone else do their turn-in on a Friday and have the same thing happen?
And still no EFT email for me. In two days it will have been 1 full month since they took my car.Yep, Friday turn in and the Chase email hit on a Sunday at 5:26 am, during Presidents Day holiday weekend. Did you receive your email VW receipt at the close of the appointment?