Battery - Unbelievable

BMac

Veteran Member
Joined
Aug 13, 2006
Location
Halifax N.S.
TDI
2015 Jetta TDI
Just took my battery out to replace it and when I went to put the new battery in - it didn't fit.
All this week I was fretting about buying an after market battery or one from the dealer. I desided that it would be best to purchase from the dealer (and pay more) just so that I would be sure that the battery fit in its nice little housing. Of course when I realised that it did not fit the parts department at HILLCREST had closed. I tried Steel and they were also closed.
So lucky me I get to change my battery twice once I find the time to get in and exchange it at Hillcrest and get the correct one.
I even went the extra step and hooked up a trickle charger so that I did not lose any electrics during the change over, even after the same guy that sold me the battery, stated that I would not lose electronics.
So much for being proactive, althought that part of the operation did work well. I guess I should have went in with the exact part number, but I expected that they would be able to get it right. The guy even used the computer. If it was just off the top of his head I would have asked him to check.

Anyway I feel better now that I have vented, but on another note they don't give you much room to navigate with the battery. The tolerances are very tight. I did not even have a mm to spare and had to pry the connection over the pos terminal. The battery is just sitting in its case now as I will have to take it out next week.

Cheers
 

BMac

Veteran Member
Joined
Aug 13, 2006
Location
Halifax N.S.
TDI
2015 Jetta TDI
Called Hillcrest today and they apologised and will be delivering the proper battery to my house.

That is the service that I expected.

Thank you
 

ELM

Veteran Member
Joined
May 25, 2011
Location
Sutter Creek CA
TDI
2002 Beetle 5 speed swap
venting

Called Hillcrest today and they apologised and will be delivering the proper battery to my house.

That is the service that I expected.

If they would have given you that good servive in the first place you wouldn't have had to vent at all. Now that would have been goog service.
 
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