So I went to bring it in to get serviced today and the lady in the service department told me, that I need to recreate it even though it only happens sometimes and that even though I have the fault code, there is nothing that they can do. I have yet to make my fist payment on it, I'm so pissed.
Welcome to the world of Volkswagen warranty
I have the same stupid issue with my 2015, but since i apparently need 5 techs there mothers, and a supreme court justice to witness it it, it doesn't exist.
I tell people to stay away from buying a new Volkswagen, because the warranty is absolutely useless.
Well I am glad to see that I wasn't the only one and by glad I don't mean in the literal sense. VWOA tried to downplay it like I was the only person that was experiencing such issues. The dealership initially tried to play this card as well, but they ending up feeling really stupid when they loaned me a Passat with the RNS and as I was leaving their parking lot the same thing happened.
I guess they thought the joke was on me huh? Trying to convince me that there was nothing wrong..Lol well joke is on them.
All in all the grand total is:
RCD510 replaced 2x
Main wire harness replaced 1x
Back up camera replaced 2x
Camera harness replaced 1x
Fender Audio Amplifier replaced 1x
New ground points
Countless hours of labor by their techs in either trying to duplicate the issue or trying to fix it.
God only knows how much that cost, but the service manager told me the main harness alone was $2500 if I remember correctly.
Oh and the final laugh was my tax free payout of $5,250.00 with an additional 1,750 going to my lawyer, yes an additional meaning not out of my 5,250.
This whole ordeal ended up costing VW $10,000. That's an estimate, but wouldn't be too far off considering all that I posted above.
Keep fighting them to get it right. Be a real a-hole, pain in the bleeping ass. Don't be easy with them.
You paid a lot of money for your car and you didn't buy a car with a back-up camera that works sometimes.