Lightflyer1
Top Post Dawg
Most places won't install customer supplied parts, so that isn't unusual for VW. It shouldn't affect the warranty at all if it is installed properly.
Ad Blue tank
- Thread starter Jxarchive
- Start date
Cuzoe
Veteran Member
You have to weigh getting it installed yourself versus waiting for VW to get the part themselves. The only "concern" I would have is whether that specific service center would give you crap about warranty repairs on the same system later (if you needed them).
It would be complete nonsense as long as the part was installed properly, as @Lightflyer1 stated. But your service center already wants you to cover part of the rental. And because they know there aren't parts available through VW, I wouldn't put it past them to claim the part you sourced/installed yourself (meaning outside of a VW service center) was the cause of any future problem.
It would be complete nonsense as long as the part was installed properly, as @Lightflyer1 stated. But your service center already wants you to cover part of the rental. And because they know there aren't parts available through VW, I wouldn't put it past them to claim the part you sourced/installed yourself (meaning outside of a VW service center) was the cause of any future problem.
I share the same concern.
The garage that would install this part said they didn't like these tanks in general.
After I submitted the buyback paperwork, the VW care specialist who contacts me on a weekly basis said that I should sell the car back, "I was advised per the Service Manager that is the best course of action as we have no estimated time of arrival for the needed part for your repairs." After several weeks, I still haven't had a response regarding the price, but I find this response strange as well. I understand the disruption of supply chains, but I still get the sense that VW isn't going out of their way to source this part. Their future is electric cars and not necessarily keeping the TDIs on the road.
The garage that would install this part said they didn't like these tanks in general.
After I submitted the buyback paperwork, the VW care specialist who contacts me on a weekly basis said that I should sell the car back, "I was advised per the Service Manager that is the best course of action as we have no estimated time of arrival for the needed part for your repairs." After several weeks, I still haven't had a response regarding the price, but I find this response strange as well. I understand the disruption of supply chains, but I still get the sense that VW isn't going out of their way to source this part. Their future is electric cars and not necessarily keeping the TDIs on the road.
Cuzoe
Veteran Member
They are offering to buy it back now? At current used car prices?
TDIBone
Veteran Member
I wouldn't be surprised. I'm hearing a lot of ads from dealerships offering to buy people's cars. It will also cost them a lot less in the long run versus paying for a loaner.
Since it would no longer be a warranty job, I just wonder if they are going to install the third party tank themselves and sell it with no extended warranty.
Cuzoe
Veteran Member
Are we talking VW offering a TDI emissions scandal relayed buyback? Or just the general, dealers want cars and are offering good money.
If the former I didn't know they were still offering those... or is it just because they can't get parts to fix your car?
If the latter, are they offering you similar money to what you could get on the general trade-in market? They've got some leverage on you because your car won't run in a number of miles, if it's even still starting right now. But if they are offering you comparable money to the trade-in value of a car without the DPF issue it's worth considering.
Heck maybe see how close to straight up you can get on a non TDI GSW from them. Same car, worse mileage but not bad. Independent rear suspension and tunability, if you care about that.
If the former I didn't know they were still offering those... or is it just because they can't get parts to fix your car?
If the latter, are they offering you similar money to what you could get on the general trade-in market? They've got some leverage on you because your car won't run in a number of miles, if it's even still starting right now. But if they are offering you comparable money to the trade-in value of a car without the DPF issue it's worth considering.
Heck maybe see how close to straight up you can get on a non TDI GSW from them. Same car, worse mileage but not bad. Independent rear suspension and tunability, if you care about that.
Bullshit they wanna back their way out of finding you a part - something they agreed to do in writing - by giving up and making money off of your car. If you love your car and wanna keep it, i feel your pain.
I hope nothing emissions related blows on my car.
I hope nothing emissions related blows on my car.
Mowog
Member
So is this a MK7-TDI problem or just a 2015-TDI problem?
It seems like everybody who has this problem has 2015 TDI.
It seems like everybody who has this problem has 2015 TDI.
Cuzoe
Veteran Member
It's a potential problem for any TDI that uses Ad-Blue (DEF).
Dieselgorl
Member
I have the same problem, got away with deleting the error code and resetting the control module for a couple years, until that finally stopped working. My cars been sitting at the dealership since May 2nd(2022). Still no ETA on the tank. They’ve at least had me in a loaner the whole time, I’ve been in 3 different ones though. Honestly miss my car really bad and starting to consider reaching out on the forum to see if anyone did the delete and would be willing to sell me their tank and parts that go with it. Its incredibly frustrating.
Mowog
Member
So it looks like VW is finally receiving DEF tanks.
Talked to a friend of mine and he got his Golf back earlier this week, it had been at the dealer for 6 months. It has a new DEF tank.
It wouldn't start when he went to leave, battery was just about dead.
They got it started, then he had a terrible vibration under braking, he could see where the front brake pads had been sitting and the rest of the rotor was ruff because it was rusted and was cleaned off, probably by braking, but still causing the vibration.
It also had a vibration all the time being caused by flat spots on the tires.
He didn't take delivery of the car because of these problems, still waiting for the resolution.
So beware of problems related to the car sitting and not being started for an extended time. I would be concerned about the fuel too.
I'll be calling the dealer on Monday to see when they're going to get my car fixed and ask about the problems mentioned above.
Talked to a friend of mine and he got his Golf back earlier this week, it had been at the dealer for 6 months. It has a new DEF tank.
It wouldn't start when he went to leave, battery was just about dead.
They got it started, then he had a terrible vibration under braking, he could see where the front brake pads had been sitting and the rest of the rotor was ruff because it was rusted and was cleaned off, probably by braking, but still causing the vibration.
It also had a vibration all the time being caused by flat spots on the tires.
He didn't take delivery of the car because of these problems, still waiting for the resolution.
So beware of problems related to the car sitting and not being started for an extended time. I would be concerned about the fuel too.
I'll be calling the dealer on Monday to see when they're going to get my car fixed and ask about the problems mentioned above.
Would you mind passing along the name and location of the dealership? Thanks.
Here's VW's latest reply. No knowledge of the tank appearing at another dealership:
"I wanted to follow up with you regarding your parts update. I was advised by the parts logistics team that it does not appear to have an ETA is currently not available and this may take an extended time to resolve. I am working with the Fixed Operations Manager to have your buyback request reviewed and to get you into a rental provided by the dealer. "
"I wanted to follow up with you regarding your parts update. I was advised by the parts logistics team that it does not appear to have an ETA is currently not available and this may take an extended time to resolve. I am working with the Fixed Operations Manager to have your buyback request reviewed and to get you into a rental provided by the dealer. "
Cuzoe
Veteran Member
Sucks that parts are still not available to get you guys back into your cars...
That part is good to see.
oilhammer
Certified Volkswagen Nut & Vendor
Just spoke with one of our dealer guys, he said Volkswagen is going to start up another round of buybacks because of this. Sad. But they had no idea how bad these things would be.
Lightflyer1
Top Post Dawg
Good. Always a nice alternative if they can't get it fixed right.
WHAT? That is absolute insanity. What are you saying to them when they tell you this?? I hope you have the settlement doc in hand when you're speaking to them.
Agreed. I'm open to suggestions. I have tried many different arguments and approaches, but this just goes on and on with no answers or options. I may start a new out-of-stock parts thread and see how widespread this problem is.
Cuzoe
Veteran Member
This is nuts. I'm not necessarily of the mind that they have to buy the car back. And the lack of parts isn't their fault. But fixing the car isn't up to their discretion. And neither is the warranty.
So since you have a warranty, and they have to fix the car... during the time that they cannot fix the car they need to put you in one. It's wild to me that a dealer is even taking on this liability with regard to you as a customer.
This is VWoA's problem. I work in aircraft maintenance and we are an authorized service center for a few OEMs, meaning we occasionally do warranty work on covered aircraft. If we get into a situation where the OEM cannot provide parts and the customers aircraft is down we move that over and make it the OEM's problem. The last thing we're going to do is jerk our (mutual, although dealing directly with us) customer around for something we have no control over.
So since you have a warranty, and they have to fix the car... during the time that they cannot fix the car they need to put you in one. It's wild to me that a dealer is even taking on this liability with regard to you as a customer.
This is VWoA's problem. I work in aircraft maintenance and we are an authorized service center for a few OEMs, meaning we occasionally do warranty work on covered aircraft. If we get into a situation where the OEM cannot provide parts and the customers aircraft is down we move that over and make it the OEM's problem. The last thing we're going to do is jerk our (mutual, although dealing directly with us) customer around for something we have no control over.
JM Popaleetus
Veteran Member
Bean counters have probably deducted it's cheaper to buyback another handful of cars than engineer a retrofit or spin-up another supplier.
Mowog
Member
Just an update.
The rental car company called last week and asked if I was sure VW was going to pay for the rental since the bill was getting so high (over $10k), I told them to call the dealer and ask them. The rental car guy called me back and said that "VW said that they will be covering it."
I went by the dealer yesterday and the service manager saw me coming and said "Hi, there's still no ETA on the part". He also said that he has 4 other TDIs waiting for a def tank.
The rental car company called last week and asked if I was sure VW was going to pay for the rental since the bill was getting so high (over $10k), I told them to call the dealer and ask them. The rental car guy called me back and said that "VW said that they will be covering it."
I went by the dealer yesterday and the service manager saw me coming and said "Hi, there's still no ETA on the part". He also said that he has 4 other TDIs waiting for a def tank.
susiejava
Member
I have a 2015 Golf TDI - same tank problem. Car has been at the dealership since July. We have had a series of 3 Tiguans free of charge from the dealer since then. Today someone from VW of America called and left a message about "talking about options". Not sure what to expect. A low-ball offer for the car? Has anyone else had this happen? I'm waiting to call her back.
susiejava
Member
Update - it is actually a buyback situation. VW is asking for my registration and some other documentation and they will give me a buy-back offer.
susiejava
Member
I just posted a reply to my own post below, but VW of America is preparing a buyback offer for my Golf. Maybe they are changing their policy, because they suggested it - I did not request it.
RIP TDI
Top Post Dawg
- Joined
- Feb 16, 2000
- Location
- Santa Barbara, CA
- TDI
- 2015 GSW SE 6MT 2001 Golf GLS 5MT 1996 Passat Wagon
The Adblue tank sensor issue looks like it could be a potential game changer for all EA288 owners if VW won't support its replacement. If that turns out to be the case, we need an alternate solution and soon.
What about:
What about:
- A repair procedure if the sensor is openable and/or repairable. Anyone with a dead tank sensor want to explore this?
- A Euro source for the OE or aftermarket (if any) part? Is the backorder worldwide or just NA-wide?
- An alternate replacement with an interchange part from another similar application made by Bosch or Siemens or whoever is the OEM.
- A method of duplicating the sensor's "all good" signal to the ECM. Any electronics whizzes want to explore this? If this became the only solution, I suppose a fabricated dipstick could do the job.
Last edited: