A3 TDI Buyback Fail

Stewie

Member
Joined
Nov 29, 2016
Location
California
TDI
A3 and Q7
I own four Audis, A6, Q7TDI, Allroad (bought used from Dealer), A3 TDI Titanium Edition (Bought used from Dealer). I don't have an axe to grind, long time Audi enthusiast.

I followed the step by step process to accept the buyback offer on the A3. Final step in the process is for you print out and sign their Contract Offer document, get it notarized and then upload it to the website. Car is an excellent condition 26,000 miles on it, basically driven to and from my home to the train station, about 10 miles per day.

Here's the details of the offer:

$28,950.00 Vehicle Return Amount
$ 8,776.73 Additional Restitution Amount

$37,726.73 Amount VW Will Pay You

I book the appointment for yesterday at Livermore, CA Audi for 4 PM. About a three week leadtime to get the appointment.

I clean the car out, park it, walk in with the clean title, registration and both keysets.

Am greeted by a gentlemen with a nametag Audi Buyback Administrator, clearly not a member of the local Audi Team, but so far so good. He asks for my ID, the title and registration, fills out the Not for Sale tag with the case number on it, and says he needs to see the car. No surprises.

Comes back in, opens his laptop, opens a large, white envelope with my name handwritten on the outside and pulls a few papers out.
Says nothing, types a bit on the laptop, then passes over my check with a smile. The check is $1,350 less than the contracted amount.

$ 27,825 Vehicle Return Amount
$ 8,551.73 Additional Restitution Amount

$36,373.73 Amount VW Will Pay You

I hand the check back and tell him the amount is not right. I'm met with a shrug and told "I don't calculate the amounts, the checks just come in the mail, and I hand them out" I ask that he pick up the phone and call whomever he needs to call to make the correction. I'm told he has no one to call, it would be the same number I would call to get the claim center. I get him to call that number, he talks, hangs up, says "no one can tell him what the issue is"

I ask that he walk me through what drove the buyback down $1350 in the 26 days from November 3rd, when I executed the Contract thinking he saw something on the car, the mileage, anything. Blank look, again I'm told he has no knowledge of how the calc is made, confirms nothing odd about the mileage, no damage, said the check was cut days ago, not that night.

I escalate up through the dealership management team. Sales Manager offers to "make me a great deal on a new Audi". GM finally steps in offers to call the Area Manager. They make it clear, they are not responsible for the administration of the buyback program, they are "just a franchise dealership" and basically I need to fight my own battle with "Corporate". I explain I own four Audis and like it or not, regard my local dealership as "the face of Audi" and suggest that excellence in service, is a key tenant of the Audi Brand.

I log into the portal to reschedule the appointment, and see that my case is resolved and closed. I have zero access to my documents and history other what I have printed out. To be clear, once the rep hits case closed, you have no access to the details of that particular vehicle.

Buyback Rep says he cannot reopen the case. I call the buyback phone line, am told they cannot reopen the case, that there is a high call volume as a number of buyback cases are having similar problems. I ask to speak to a supervisor, am told them is there isn't one, and that they are just a call center not Audi employees, but she "....will escalate my case..." and it will take about three days for them to get back to me due to the case load.

I go back to the GM and tell him I'm concerned. I cannot accept the check as that closes the door to my ability to pursue the $1350 shortfall, but I'm concerned that from Audi's point of view they now own the car since the case is closed.

He runs a Vehicle Registration Inquiry Report, shows me I still own the car. Says because it's 7 PM PST Corporate is closed, but he will make some calls on the 30th.

Lessons Learned For the Rest of You
  1. Tell the Buy Back Admin "Do not close out my case until I see the check" as soon as you shake hands. If the amount is wrong, you want to be able to go back in and reschedule the appointment while you work the correction.
  2. Bring a copy of your contract with you. The local dealership, nor the buyback admin had ever seen the terms. Were both surprised to see the 12,500 miles per year allowance.
  3. Open a twitter account and tweet your dissatisfaction is something goes wrong. I tweeted last night, Audi corporate picked it up at 5:20 AM asking for a direct message with my VIN and contact info. I will post to this forum as to my success via that route. #audibuybackfail

Appreciate any insight the forum might have for me as to how to proceed. Am supposed to close on a car tonight that I negotiated hard for, worried I may lose that deal.

Update Nov 30 08:30 Audi Twitter tweets back: Thank you for your information. We will be contacting you by DM to provide further details, shortly.

Update Nov 30 12:42 Audi USA has punted. Here's their last Direct Tweet to me:



Thank you for your reply, (Stewie). We appreciate your loyalty to Audi. We have documented your feedback for our internal review. Your file is being handled by our dedicated TDI remediation team. With that being said, Audi USA would be unable to further address this situation. For assistance, you may contact our TDI remediation team at +1 844 982 5246 to speak with a claims specialist. You may also wish to visit http://VWCourtSettlement.com for comprehensive information regarding the settlement. We recommend Mozilla Firefox as the choice of browser, as we have experienced some issues with Internet Explorer.

Update 12/1 09:30 First some helpful info for those trying to call Audi for help. Call 844-357-7778 and ask for Anthony or Steve. If they are not there, most likely whomever answers can really help you. Don't be put off by the official sounding recording that makes it sound like it's a number for only dealers to call. After multiple calls to various Audi numbers, Anthony explained my situation more or less like this. "Stewie, this is the fifteenth call I have taken this morning from someone in your situation, where the check is less than the offer. The car is more valuable in 2017 with the surrender date you provided and with the mileage stated than it is today. I know that's hard to understand, but that's the way it works." What he explained is consistent with those on this forum that took the time and effort to dig deep into the charts and figure out the correlation between $, Date, Mileage.

This number is also an excellent number to have your dealer call. According to Anthony, the dealers have a higher engagement with the program than they may think. He did say that some dealers are corporate owned, and others are Franchise, and that this early in the program, everyone is still trying to understand how the program works, especially the part about a low mileage vehicle being worth more at a future date than an earlier date.

The GM at Livermore Audi has stepped up and is personally handling my case. The folks at the 844-98-CLAIM number actually said Stewie is a well recognized name in their call center, in that I seemed to have surfaced the glitch around not being able to re-open a case for whatever reason.

Finally, a significant lesson for me; I was totally caught up in trying to reopen the case to get the appointment rescheduled, etc. Tweets to Audi etc. Yesterday it occurred to me ask the GM if he had the phone number of the Buyback Ambassador and could he call him and see if he still had the check. Turns out the Ambassador still has the check, and is checking to see if it's still valid. GM will call me later today to advise if we can do the dropoff today, or we need to wait for a new check.

I'll follow through with the final closure when it happens, but in the meantime I want to thank all of you for your great support and insight into how this program works. Hopefully my input will help others as well.

Update 2PM 12/1 - Steve at the number above called the dealer, called the Ambassador and arranged for me to go back to Livermore Audi tomorrow.
 
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Eggieztdi

Veteran Member
Joined
Oct 29, 2016
Location
Indiana
TDI
Man. 2015 TDIs
I own four Audis, A6, Q7TDI, Allroad (bought used from Dealer), A3 TDI Titanium Edition (Bought used from Dealer). I don't have an axe to grind, long time Audi enthusiast.
I followed the step by step process to accept the buyback offer on the A3. Final step in the process is for you print out and sign their Contract Offer document, get it notarized and then upload it to the website. Car is an excellent condition 26,000 miles on it, basically driven to and from my home to the train station, about 10 miles per day.
Here's the details of the offer:
$28,950.00 Vehicle Return Amount
$ 8,776.73 Additional Restitution Amount
$37,726.73 Amount VW Will Pay You
I book the appointment for yesterday at Livermore, CA Audi for 4 PM. About a three week leadtime to get the appointment.
I clean the car out, park it, walk in with the clean title, registration and both keysets.
Am greeted by a gentlemen with a nametag Audi Buyback Administrator, clearly not a member of the local Audi Team, but so far so good. He asks for my ID, the title and registration, fills out the Not for Sale tag with the case number on it, and says he needs to see the car. No surprises.
Comes back in, opens his laptop, opens a large, white envelope with my name handwritten on the outside and pulls a few papers out.
Says nothing, types a bit on the laptop, then passes over my check with a smile. The check is $1,350 less than the contracted amount.
$ 27,825 Vehicle Return Amount
$ 8,551.73 Additional Restitution Amount
$36,373.73 Amount VW Will Pay You
I hand the check back and tell him the amount is not right. I'm met with a shrug and told "I don't calculate the amounts, the checks just come in the mail, and I had them out" I ask that he pick up the phone and call whomever he needs to call to make the correction. I'm told he has no one to call, it would be the same number I would call to get the claim center. I get him to call that number, he talks, hangs up, says "no one can tell him what the issue is"
I ask that he walk me through what drove the buyback down $1350 in the 26 days from November 3rd, when I executed the Contract thinking he saw something on the car, the mileage, anything. Blank look, again I'm told he has no knowledge of how the calc is made, confirms nothing odd about the mileage, no damage, said the check was cut days ago, not that night.
I escalate up through the dealership management team. Sales Manager offers to "make me a great deal on a new Audi". GM finally steps in offers to call the Area Manager.
I log into the portal to reschedule the appointment, and see that my case is resolved and closed. I have zero access to my documents and history other what I have printed out.
Buyback Rep says he cannot reopen the case. I call the buyback phone line, am told they cannot reopen the case, that there is a high call volume as a number of buyback cases are having similar problems. I ask to speak to a supervisor, am told them is there isn't one, and that they are just a call center not Audi employees, but she "....will escalate my case..." and it will take about three days for them to get back to me due to the case load.
I go back to the GM and tell him I'm concerned. I cannot accept the check as that closes the door to my ability to pursue the $1350 shortfall, but I'm concerned that from Audi's point of view they now own the car since the case is closed.
He runs a Vehicle Registration Inquiry Report, shows me I still own the car. Says because it's 7 PM PST Corporate is closed, but he will make some calls on the 30th.
Lessons Learned For the Rest of You
  1. Tell the Buy Back Admin "Do not close out my case until I see the check" as soon as you shake hands. If the amount is wrong, you want to be able to go back in and reschedule the appointment while you work the correction.
  2. Bring a copy of your contract with you. The local dealership, nor the buyback admin had ever seen the terms. Were both surprised to see the 12,500 miles per year allowance.
  3. Open a twitter account and tweet your dissatisfaction is something goes wrong. I tweeted last night, Audi corporate picked it up at 5:20 AM asking for a direct message with my VIN and contact info. I will post to this forum as to my success via that route. #audibuybackfail
Appreciate any insight the forum might have for me as to how to proceed. Am supposed to close on a car tonight that I negotiated hard for, worried I may lose that deal.
Sorry to hear about literally all of that. What a s***show. Obviously they have absolutely nothing together, in terms of dealing with this buyback. Happy to see you tweeted Audi and got a response quickly. Want to know how many time I've tweeted VW... Everyday since the 3rd of November.. How many responses do you think I've gotten? You guessed it, not ONE!! O yea that reminds me, I gotta go tweet some a**holes real quick!
 

Fixmy59bug

Veteran Member
Joined
Aug 1, 2009
Location
Henderson, NV
TDI
2015 Passat TDI SE
Where did the shortage come in?

Did you compare the check to the notarized final offer from Vw?

If there is a difference between the notarized final offer and the check given to you, then you may have a leg to stand on.

If the check matches the notarized final offer, then you are SOL as you agreed to and signed and had notarized the final offer.
 

atomicfront

Veteran Member
Joined
Oct 12, 2016
Location
baltimore
TDI
2013 VW Jetta wagon tdi
This is ridiculous. I would call the plaintiff attorneys. Seems VW couldn't care less about its customers. Whomever is in charge of VWGOA should be fired.
 

jims2321

Veteran Member
Joined
Jul 22, 2013
Location
Sugar Hill, GA
TDI
2013 VW Jetta TDI 6mt, sold back, replacement 2017 Golf GTI Autobahn
This seems to be a systematic problem at this point. I have a call into the both the CAS attorneys and the VW claims settlement at this time. But it sounds like it maybe time to try emailing the Court directly. I really don't think VW wants another CAS because they started systematically shorting people on the buybacks.
 

bring

Veteran Member
Joined
Jun 21, 2015
Location
Boston
TDI
'15 Jetta SEL, DSG
Did you compare the check to the notarized final offer from Vw?

If there is a difference between the notarized final offer and the check given to you, then you may have a leg to stand on.

If the check matches the notarized final offer, then you are SOL as you agreed to and signed and had notarized the final offer.

Exactly - what amount is on the offer letter you notarized?
 

chadbag

Veteran Member
Joined
Jul 8, 2013
Location
Utah
TDI
2x 2013 JSW (1 manual BOUGHT BACK 12/20/16, 1 DSG BOUGHT BACK 1/14/17), Audi A3 e-tron gas-plugin-hybrid, gas Volvo V60
Exactly - what amount is on the offer letter you notarized?
It seems to me he said it in the .0 post

Here's the details of the offer:

$28,950.00 Vehicle Return Amount
$ 8,776.73 Additional Restitution Amount

$37,726.73 Amount VW Will Pay You
Those are the words found on the actual offer you sign and notarize a release on and send back.
 

Eldorado32

Member
Joined
Jun 19, 2012
Location
Colorado
TDI
'02 Jetta (RIP), '14 Passat, '15 Passat
I've noticed on the preliminary offers (claims portal) that I've seen that it returned your expected actual miles back in a 5k increment at nice even boundaries. I wondered about that when I saw it, since the court documents show the ADJUSTED mileage brackets on those boundaries. Since you arrive at the adjusted mileage by multiplying some number of months by 1042 miles and subtracting from actual, how could giving a nice 5k range like 25,001-30,000 for expected actual miles at turn it match up to a single adjusted mileage bracket? It seems like it would almost have to span 2 adjusted brackets. I wonder if that is what is happening? Tell me if I'm wrong, since I haven't seen an official offer yet...
 

Airpizz6

Veteran Member
Joined
Nov 17, 2015
Location
Bel Air, MD
TDI
Now TDI-free, but there now is a 15 MB E250 BT in the driveway
The local dealership, nor the buyback admin had ever seen the terms. Were both surprised to see the 12,500 miles per year allowance.
You say they didn't know about the mileage allowance. For 14 months that would be 14336 off your Odo reading. And that would be around a $1350 difference in value. Just a thought.
 

chadbag

Veteran Member
Joined
Jul 8, 2013
Location
Utah
TDI
2x 2013 JSW (1 manual BOUGHT BACK 12/20/16, 1 DSG BOUGHT BACK 1/14/17), Audi A3 e-tron gas-plugin-hybrid, gas Volvo V60
You say they didn't know about the mileage allowance. For 14 months that would be 14336 off your Odo reading. And that would be around a $1350 difference in value. Just a thought.
I would think that when Audi/VW made the offer with the amount specified that they would take into account the correct mileage based on the updated amount put in when the offer was uploaded or appointment scheduled. So it should be on unless the Audi was driven a whole ton in the intervening time. I also assume* that Audi/VW compensate based on the updated mileage input with the offer/appointment scheduling and the actual date of the scheduled appointment, with the 1042 miles taken in if it is a new month, etc.

* yes I know what "assume" makes me
 
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shovelhd

Veteran Member
Joined
Mar 26, 2014
Location
Western MA
TDI
2014 JSW
This has to be a system problem. If he drove more than the allotted mileage and chose a check for the payout, then his check should be higher than the amount due. In that case it is supposed to be voided and he is to be mailed a new check within 3 business days. What is more surprising is that the settlement rep didn't know how to handle this.
 

tjsadler

Veteran Member
Joined
Aug 15, 2013
Location
California, USA
TDI
2014 Passat TDI SE 6m
From the settlement documents:
6. Contested Claims Review by Claims Review Committee. If a Claimant or a purported
Claimant contests the Claims Supervisor’s eligibility decision or whether compensation
was accurately calculated pursuant to Exhibit 1, that Claimant may appeal the contested
decision to the Claims Review Committee by completing and mailing the requisite form
to VW Court Settlement, Attn: Contested Claim, P.O. Box 214500, Auburn Hills, MI,
48326. Determinations by the Claims Review Committee will constitute final
determinations.
 

chadbag

Veteran Member
Joined
Jul 8, 2013
Location
Utah
TDI
2x 2013 JSW (1 manual BOUGHT BACK 12/20/16, 1 DSG BOUGHT BACK 1/14/17), Audi A3 e-tron gas-plugin-hybrid, gas Volvo V60
From the settlement documents:
6. Contested Claims Review by Claims Review Committee. If a Claimant or a purported
Claimant contests the Claims Supervisor’s eligibility decision or whether compensation
was accurately calculated pursuant to Exhibit 1, that Claimant may appeal the contested
decision to the Claims Review Committee by completing and mailing the requisite form
to VW Court Settlement, Attn: Contested Claim, P.O. Box 214500, Auburn Hills, MI,
48326. Determinations by the Claims Review Committee will constitute final
determinations.

Except that he is not contesting whether the "compensation was accurately calculated" or not. The offer has the correct calculation. The problem is that the check does not match the offer and no explanation was given why.
 

tjsadler

Veteran Member
Joined
Aug 15, 2013
Location
California, USA
TDI
2014 Passat TDI SE 6m
Except that he is not contesting whether the "compensation was accurately calculated" or not. The offer has the correct calculation. The problem is that the check does not match the offer and no explanation was given why.
Hi check IS the "compensation". Obviously it was miscalculated by either the person who made the original offer packet or the person who prepared the check.
 

chadbag

Veteran Member
Joined
Jul 8, 2013
Location
Utah
TDI
2x 2013 JSW (1 manual BOUGHT BACK 12/20/16, 1 DSG BOUGHT BACK 1/14/17), Audi A3 e-tron gas-plugin-hybrid, gas Volvo V60
Hi check IS the "compensation". Obviously it was miscalculated by either the person who made the original offer packet or the person who prepared the check.
I think the settlement text is referring to the offer compensation value (based on the remedy). Once the offer is made and signed, it is a legal document and they can't recalculate it except as outlined in the legal document.
 

theseus12

Active member
Joined
Jun 28, 2016
Location
Lutherville, MD
TDI
2013 Jetta TDI
Please provide us with the specs on your car (year, extra add ons, etc) so we can run the numbers and try to help figure out what went wrong.
 

Claudio

Veteran Member
Joined
Oct 30, 2009
Location
IL
TDI
09 Jetta SW
it seems you are not the only one, there are several others that are in your situation from reading here
 

Stewie

Member
Joined
Nov 29, 2016
Location
California
TDI
A3 and Q7
Wow...didn't expect this to take off like this.

Ok, This is Stewie, the original guy who started this thread.

For avoidance of doubt, the offer letter dated Nov 3 clearly stated the $37,726.73 number. I uploaded the exact mileage to generate the offer letter. Offer letter is dated November 3rd, earliest appointment I could get was November 29th.

The car probably got an incremental 50 miles in the 26 day period.

Tried uploading pictures, but it appears they have to be on website first to do that.
 

Tenebrae

Veteran Member
Joined
Feb 3, 2014
Location
Missouri
TDI
2014 VW Jetta TDI Premium with Nav TURNED IN 03/10/2017
You can use a service like imgur or photobucket to upload your pictures to and then link them.

-T.
 

Leeshepard

Active member
Joined
Dec 8, 2014
Location
N Cal
TDI
2015 a3
Since the check was preprinted, it wouldn't have reflected any differences in the mileage used to generate your offer. The check should match the offer to the penny.
 

toasters

Active member
Joined
Nov 3, 2016
Location
East Bay, SF
TDI
2011 Golf TDI
Wow...didn't expect this to take off like this.

Ok, This is Stewie, the original guy who started this thread.

For avoidance of doubt, the offer letter dated Nov 3 clearly stated the $37,726.73 number. I uploaded the exact mileage to generate the offer letter. Offer letter is dated November 3rd, earliest appointment I could get was November 29th.

The car probably got an incremental 50 miles in the 26 day period.

Tried uploading pictures, but it appears they have to be on website first to do that.
Cool to see someone else from Livermore on here. I drive by that Audi dealer often on our way to Kaiser.

Your story terrifies me for when I turn in my Golf. Fingers crossed that you get this figured out soon.
 

Stewie

Member
Joined
Nov 29, 2016
Location
California
TDI
A3 and Q7
You say they didn't know about the mileage allowance. For 14 months that would be 14336 off your Odo reading. And that would be around a $1350 difference in value. Just a thought.
Please walk me through this. Just got off the phone with an Audi Customer Rep who said: "Your original contract amount was based on the expectation that you would return the car in August of 2017. However you turned it in early, so therefor the value of the amount dropped".

I asked him to walk me through how the car becomes more valuable with time and mileage, and of course he couldn't.

At this point, I will accept a valid explanation and the lower amount if someone can simply explain the math to me.
 

bubbagumpshrimp

Veteran Member
Joined
Jul 12, 2013
Location
Virginia
TDI
'13 Jetta TDI
it seems you are not the only one, there are several others that are in your situation from reading here
With who we're dealing with here (VW)...it wouldn't surprise me if the people responsible for actually cutting the checks came up with some slightly altered formula that results in VW essentially skimming a little off the top. Just a slight enough difference that if they're called on it, they can say "my bad" (just like with everything else), "fix the glitch," and keep plugging along.

Let's be real...the vast majority of people at this point would just take the check, go vent online about being cheated out of the balance, and go about their lives.
 

Airpizz6

Veteran Member
Joined
Nov 17, 2015
Location
Bel Air, MD
TDI
Now TDI-free, but there now is a 15 MB E250 BT in the driveway
Please walk me through this. Just got off the phone with an Audi Customer Rep who said: "Your original contract amount was based on the expectation that you would return the car in August of 2017. However you turned it in early, so therefor the value of the amount dropped".
I asked him to walk me through how the car becomes more valuable with time and mileage, and of course he couldn't.
At this point, I will accept a valid explanation and the lower amount if someone can simply explain the math to me.
Starting to make sense. If you did sign up for Aug 17, that would have been another 9378 miles off your odo (9 months @1042/month) if you had waited. Turning it in now would move you at least 2 mileage brackets and possibly three in the wrong direction. The $1350 delta is totally justified, if you actually did put Aug 17 on your form. Use the on line calculator and enter 14 months (now) and 23 months (Aug 17). Should be clear then. Make sense?

Here's a calculator: https://agrahamg.github.io/VWBuybackCalculator/
 
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autdi

Veteran Member
Joined
Nov 11, 2004
Location
Alabama
TDI
2000 NB, 2003 NB, 2006 Touareg, 2015 Jetta, 2015 Jetta
Please walk me through this. Just got off the phone with an Audi Customer Rep who said: "Your original contract amount was based on the expectation that you would return the car in August of 2017. However you turned it in early, so therefor the value of the amount dropped".

I asked him to walk me through how the car becomes more valuable with time and mileage, and of course he couldn't.

At this point, I will accept a valid explanation and the lower amount if someone can simply explain the math to me.
The car becomes more valuable in time if the mileage doesn't increase, as each month you get another 1042(?) miles taken off the odometer reading at turn in. So, letting the car sit for 1 year effectively drops it 2 mileage bins down on the table. On the A3, those bins are pretty steep, as in you more than pay for the flatbed tow to not roll it over the next 5k bound driving it to the turn-in.

It's been a while, so I think you were supposed to indicate mileage at turn in, and the date for the turn in. The date computes the months from 9/18/15, multiplies by 1042, subtracts it from the stated odometer reading, and looks up the miles adjustment.

Now, if you continued to drive the car, one of three things happens, you stay under the monthly miles, and stay relatively close to it, the value remains more or less flat from now until 12/2018. If you are over, you will start losing value, but only at the rate you go through the extra 5k bins. So if you are driving up to about 1300 miles a month, you won't slip more than 1 bin in 24 months. depending on where you start in the bin also matters if you are at a 5000 multiple + 1, you have the most "free" miles over 1042 a month, similarly, being at 5000 multiple -1, you are in the pay for the tow crowd. If you are under per month, it all depends on how much under, and how long you wait. If you are just over a 5k bound, keeping it a bit to fall back under is probably worth it. If you are at 4999, you probably aren't getting under unless you really aren't driving it, then you might as well park it, save the insurance and license fees, and send it back in 2 years anyway.
 

HBarlow

Veteran Member
Joined
Nov 3, 2012
Location
Crosby County, TX
TDI
2009 Jetta Sportwagen, 2016 Audi Q5 TDI
A nine month earlier turn in explains the issue completely.

OP you should have mentioned that important change when you posted.

I'm sure all who eagerly made stupid assumptions and false accusations about VWAG engaging in some malicious manipulation of the pay out amounts will now issue your public apologies.
 
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Airpizz6

Veteran Member
Joined
Nov 17, 2015
Location
Bel Air, MD
TDI
Now TDI-free, but there now is a 15 MB E250 BT in the driveway
It's been a while, so I think you were supposed to indicate mileage at turn in, and the date for the turn in. The date computes the months from 9/18/15, multiplies by 1042, subtracts it from the stated odometer reading, and looks up the miles adjustment.

y.
Lengthy response, but the dude signed up to turn his Audi in Aug 17, got a figure from VW, but decided to turn it now. This meant that VW had to then add 9378 to the mileage on his offer sheet at a cost of $1350. Very simple.
 

Airpizz6

Veteran Member
Joined
Nov 17, 2015
Location
Bel Air, MD
TDI
Now TDI-free, but there now is a 15 MB E250 BT in the driveway
A nine month earlier turn in explains the issue completely.

OP you should have mentioned that important change when you posted.

I'm sure all who eagerly made stupid assumptions and false accusations about VWAG engaging in some malicious manipulation of the pay out amounts will now issue your public apologies.
The conspiracy theorists were out in droves on this without energizing their brains one iota. People like that scare me.
 
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