My contention is if its bad fuel, I want them to give me a lab report, not some wanker service writer telling me so. I was told my fuel jelled, so I put a sample in my sub zero set to -14f and left it there for 24h, nothing happened except it changed from yellow to slightly cloudy yellow. They refused to change the lift pump, although it was screeching at -7f. its obvious to me vw changed the lift pump part# because of some known problem with the pump and the long crank issue many here have experienced. If you read the extended warranty at the bottom of page 5, it states that any disputed issue with the warranty, customer shall prevail. I'v asked customer service to explain that phrase and they said the legal dept would call me and two weeks have gone by with no call back from legal dept. One supposed regional manager, Sharon, told me that the wording in the warranty didn't exist.