Chomas
Member
Hey everyone, just wanted to share my experience in dealing with this issue, it was not a pleasant one. I have a 2012 VW Passat TDI SEL Premium and I received the diagnostic code P048C (Engine Exhaust Flap) the other day at 44,000 miles. I called my local dealer (who shall remain nameless) and they told me it was covered under the extended warranty, so I made an appointment and brought my car in.
Then when I got there for my appointment, another worker tells me that it was not covered for the 2012s and that I would have to pay to have the work done. Something seemed fishy to me so I called Volkswagen of America, and explained the situation to them, and the girl on the phone tells me no, its not covered and I would have to pay. I tried to reason with her, but she was short with me and I got nowhere.
Fast forward to later that day (yesterday) and I find a thread on the Jetta TDI subforum here with respect to this issue. I then call the dealer and give them the info, and after they searched several of their own sites, they realize that I was correct and that the repairs to the exhaust flap should have been covered, and they agree to do the repair at no cost to me.
I wasted half a day, and VW of America still has the incorrect info on their servers so be warned. I sent them a nice letter about all this, not that it will do any good, but just be warned. It seems VW of America does not always get the updated information from Germany, and so you need to be careful. I almost spent a bunch of money here, but thanks to you guys I won't have to.
Otherwise I have been really happy with my car, but this situation sucked. This part has an extended warranty for '09 through '12 Passat TDIs of 10 years or 120,000 miles FYI.
Then when I got there for my appointment, another worker tells me that it was not covered for the 2012s and that I would have to pay to have the work done. Something seemed fishy to me so I called Volkswagen of America, and explained the situation to them, and the girl on the phone tells me no, its not covered and I would have to pay. I tried to reason with her, but she was short with me and I got nowhere.
Fast forward to later that day (yesterday) and I find a thread on the Jetta TDI subforum here with respect to this issue. I then call the dealer and give them the info, and after they searched several of their own sites, they realize that I was correct and that the repairs to the exhaust flap should have been covered, and they agree to do the repair at no cost to me.
I wasted half a day, and VW of America still has the incorrect info on their servers so be warned. I sent them a nice letter about all this, not that it will do any good, but just be warned. It seems VW of America does not always get the updated information from Germany, and so you need to be careful. I almost spent a bunch of money here, but thanks to you guys I won't have to.
Otherwise I have been really happy with my car, but this situation sucked. This part has an extended warranty for '09 through '12 Passat TDIs of 10 years or 120,000 miles FYI.
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