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We ended up breaking apart the whole top end of the locking assembly through the small opening thats normally used to expose the manual lever. With the top end apart there was a little black metal lever in the bottom part of the locking assembly that we were able to actuate with a flat tip...

Problem solved.

Hello all, I own a 2014 JSW TDI and have been having issues with the rear hatch. I first discovered it when I tried to open it from the back and it just made a motor whining noise. I tried the key fob and the driver door unlock as well and both made the same noise. I googled this and found I...