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I did the EFT. I am going to email the class counsel and see if I can get a response. Given my previous experiences with communicating with VWGOA, I'm not optimistic.

My adjusted milage is in the 5001-10000 bracket (Multiply 17 months x 1042 miles/month allotment) and subtract from my actual milage (25464)= 7550 Vehicle has no additions for equipment and has a manual transmission (-$810)

I finally completed the buyback process this week! While that feels really good, the amount for the buyback is less than I expected. I was thinking I would get a + $510 milage adjustment, but I did not. My final settlement amount exactly matches the original offer letter I got. Based on the...

I can confirm that emailing the addresses listed above does seem to produce results. After being stuck at step 15 forever, and having to submit proof of previous registration (another thread), and getting nowhere with the claims line/chat--- I sent an email this morning and had an offer by noon...

Also, according to my most recent chat with VWGOA claims, once a document is rejected or a new one is approved, you basically head to the back of the cue. She said ~20 business days. Who knows if that is actually true or not, but what a pain for those of us who have had documents in for months...

I have not gotten past Step 15-- multiple inquiries with hotline and portal chat have yielded no information or a supervisor call back. I got generic email back from the claims counsel I emailed.

I'm sure it varies by state. I'm not in the state that my car is registered in at the moment-- so I didn't want to take a special trip to the DMV to find out. The document that eventually worked for me was the original bill of sale that also had the documentation of the first registration. Mine...

After calling multiple times and "chatting" on the portal, I was advised to re-submit my proof of previous registration and it was accepted. I'm not sure why it wasn't the first or second time around since it's the same high quality scan of my original bill of sale and registration. So now i'm...

Ugh...that's what I was afraid of. I wonder how I'm supposed to remedy this as I'm the one and only owner of the car.

Well count me into the 60+ days club. My buyback was sitting at step 15 with the govt. ID and current registration accepted for about two months. Then recently I was told that I needed to provide proof of previous registration. Has anybody else had to deal with this? I couldn't get a clear...