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Update: I finally received my contract offer by email and it only took 48 days from when my documents were approved. Hooray! It's for $50 more FMV than originally calculated which is great, however this contract is from the original claim I submitted and which was supposed to have been...

I was over a full month from time of documents approved and a full week from "escalation" with no movement or communication whatsoever before starting the second claim. I have not attempted to contact legal counsel. In Ontario I believe it was Merchant Law Group representing us. Perhaps it is...

According to the call taker I spoke with yesterday the work on the first claim (which had gone nowhere since May 9th) was supposed to stop and the new claim should move forward "immediately". As of right now I can still log in to see the first claim and the second one still has not had the...

No call received from RP. Now I'll have to contact VW corporate again to tell them that their follow up was not followed up by RP..... again...... Also, the registration document that was approved on the first claim then rejected on the second claim and was supposed to be pushed through...

Update: I called RP to ask why the back of my registration was not approved. The call taker said that the document I loaded was not the rear of the certificate of title. I told her that it was, explained to her what the document was in Ontario and then divulged that the exact document had...

Update: Regarding the secondary claim I started yesterday. All documents approved except for the back of the registration. I only included the back of the vehicle portion (Ontario) not the plate portion. All that is is a blank form for transfer of ownership upon sale of the vehicle. This is...

Update: At 3:30 this afternoon, a few short hours after emailing my claim summary to various executives at VW and RP, a "customer service specialist" from VW corporate in Ajax phoned me and asked if RP had called me yet today. I told him no and he said that after reading my email (the one I...

This is it exactly. I know I could drive my car the whole winter including some trips out to QC for snowboarding and still not hit my next mileage breakpoint but I decided that I didn't want to take the risk of totaling the car or having it fail on me somehow and I wanted that extra FMV tax...

Sounds much like my claim. Here is the email I just sent out to the executives at VW, RP and Computershare. The first paragraph was omitted from the email sent to RP and Compuershare. Dear Sirs and Madams, I am aware that Ricepoint is in charge of the settlement process but if you take the...

Thanks for posting those again and to the individuals who first dug them up. I only sent my email to the last 3 on the list but I CC'd myself so I will send it to the VW addresses above.

Yes, I understand the financial impacts. You and several other posters have provided very good information and clear explanations of the various options and how they are calculated. Thank you for taking the time to provide me with that breakdown though, it is appreciated. I'm rolling on my...

As an aside to my post above, I know my VW salesman personally. He told me that they are now booking appointments into July 7th which means that even if everything goes perfectly at this point I will still have the car for another month further reducing the FMV. He told me that they did a...

Hi everyone, First wanted to say thanks for all the great updates and info over the past months. Its nice to have a place where people are going through the same headaches and frustrations where we can share our stories and maybe get a few good tips along the way. Here's my claim process so...