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The approval date means nothing my documents were approved on nov14th which took me to step 15. Then my documents were approved by the 3rd party auditor on Nov 22.l and I still do t have an offer

Ya I am stuck on 15 also

Just talked to a claims person on the hotline and was told that because of the number of people that "Volkswagen has changed their 10 day policy" I told him it was a court ordered deadline and that VW cant just change it. He said that they are because "there are millions of people processing...

Just talked to a claims person on the hotline and was told that because of the number of people that "Volkswagen has changed their 10 day policy" I told him it was a court ordered deadline and that VW cant just change it. He said that they are because "there are millions of people processing...

I'm on the exact same timeline. Just called my bank and they said it doesn't look like anyone has requested a payoff but that only means it hasn't been documented. They could have actually gotten it and the people just didn't make a note.

When they call because they realized what they did and ask when you can bring it in. Tell them 10 business days, VW business days.

They couldn't be waiting months longer. Nothing started until Nov 1st. That's the longest anyone has been waiting

has anyone been offer letters in the afternoon, evening? I didn't know if they just come in the morning or if I should continue to watch my email all day. I just spoke with customer service and they said I have made it through the auditor and am just waiting on my letter to be sent out

That is an improvement. They started out as one day a week and 4 slots per day.

So did they hire more 3rd party auditors? That seems to be where the hang up is. Most of us got our acceptance within the 10 business days following Nov 1 start time. I am now hung up in the auditor phase since Nov 14. I called today and they said that they know the auditors are over the ten...

Same situation, approved on the 14th and approved by auditor the 22nd. Was told 10 business days from then. I'm calculating the 7th of December

I don't drive my car so I am not concerned with the mileage bracket. I read a post where the guy was on day 5 of his supposed 3 day EFF and hasn't seen anything yet. Has anyone actually received their EFT money yet?

With reading some of the delays with people getting their EFT money I am thinking about choosing the check option. Anyone else done this and seen any kind of delays or drawbacks to it?

Thanks Conrad, I will plan on leaving it running until after the pictures.

If they would send my offer to me I would turn it in today and give these buyback specialists something to do. Unfortunately we are at the mercy of them not giving us the items to complete the turn in timely.

Ok thanks guys, once I get my date scheduled I will give them a call and then plan on leaving it running just in case

It said the car just needs to be driven on the lot to be eligible for turn in. Did the buyback specialist start your car again after arriving? I ask because I fried my battery jumping a UTV and it runs as long as I put the charger on it before I drive. I don't want to spend another penny on this...

Same as how it's done in the military. Government messes up and owes me money, it takes months. Government messes up and I owe them money, my next paycheck is cut in half

They need to stop hiring call center people as we all know they offer no help anyway and hire more buyback specialists so we can have more than one day and four appointments on each day for our turn-in options.

I think all the 10 day limits are now 20..lol