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FYI, my parents took a little while to call RicePoint back to confirm mileage and apparently there was a time limit on calling them back. So basically what happened was that they were limited to 2000KM based on the mileage on the offer. Apparently when you confirm your mileage, it resets the...

I just google searched their site and used the web form under "contact us". I still haven't heard from them, but coincidentally received an email from them that they were reviewing my request a few minutes after receiving an email to say that my signed offer was accepted. I choose to believe...

Appointment booked for July 4th at VW Moncton for trade in. called RicePoint and cancelled my original claim which was still stuck on Step 15 since May 5th. New claim started last Wednesday, I wish I would have done this weeks ago.

Ok, looks like its a PC issue, tried different browsers and it still doesn't work, but works on my phone. Time to book my appointment. I highly recommend to anyone that's stuck on step 15 to either start a new claim (if you submitted on opening weekend) or try sending an email to RicePoint. My...

is the portal down for you guys right now? I just got confirmation to finally book my appointment and now I can't login.

Another thing I found interesting is that when I submitted my new claim Wednesday morning, the documents were approved withing minutes. However I only received the email confirmation Thursday afternoon 1 minute prior to receiving an email to say that my offer had been approved. With my old...

I was hesitant to do it just for the fact that I work in a service desk environment and hate it when duplicate requests are sent in, but that's what happens when you fall behind and I was simply tired of waiting and seeing other claims go thru quickly. I have no idea what's taking so long to...

My salesman has also confirmed that they have completed some trade in's with no such issues.

Yup, can't argue with that theory.

Just checked with my salesman and he says they have 8 appointments for trade in's, so much for that theory.

Yeah, not sure either, but seems those I remember reading about were all how quickly it went and they all seemed to be buybacks. Then others on here that decide to change from trade in to buyback. could also be a coincidence, I didn't go back to look at all the posts ect.

I was curious why my parent's claim was processed much quicker than ours. We both chose "trade in". However when they received their package it was for a buyback so either they picked the wrong option or Rice Point messed up. Either way, that might explain why their claim went thru much quicker...

transaction complete, the dealer actually ended up lowering the price of the warranty to help compensate for the tax credit loss. Apparently they had already discounted the starting price of the warranty so they decided to take it when offered the additional discount. Perhaps they would have...

Update, my parents are still at the dealership, Fried rice messed up and sent them a cheque for a buyback instead a trade in. Now they either have to drive back home 3.5 hours away and start the process again or bite the bullet and lose the trade in tax savings. Luckily its only about 450$ so...

My parents are turning in their Jetta in a few hours and the quarter panel is absolutely destroyed and taillight also busted, I am sure that's well over 2k in repairs and they answered no over the 2k accidental damage question on the form. I'll let you know how it goes later this afternoon.

In the original setup when you upload your documents pretty sure there was a date picker for a tentative trade it date. I am not talking about picking a date once an offer letter is presented. My parents picked the first date which was May 14th and I picked June 1st as I only expected our car to...

19 days and counting for me. I picked June 1st for tentative trade in date, I wonder if not picking the earliest date available makes a difference when it comes to prioritizing claims, probably not.

My parents have their appointment booked in Halifax this Friday for a trade in on a 2015 TDI. We both submitted on the 29th and documents approved on the 5th, I am still stuck on the green checkmarks.

Aren't you limited to 2000km once that date is set? not sure how that will work out for someone who wants to turn it in at a later date.

I believe so, I met with my salesman this morning and he drafted a tentative agreement that includes both the amount for the trade in and the remaining amount as down payment.