Hi Guys,
I bought a modified CPO - 2014 Passat TDI SEL P with 18K miles on it, driving the vehicle past the 6,000 mile mark problems started to pop up, here are the sequence of problems that I have had with the vehicle in a short period of time.
1. (Date:10-Jul-2020) The check engine light was turned on and the vehicle was brought in to the dealership to troubleshoot, they identified and replaced the faulty oxygen sensor. The check engine light was reset and the vehicle was running fine until another issue popped up.
2. (Date:02-Sep-2020) All of a sudden the heater in the car stopped working and it also illuminated the check engine light, I had to take the vehicle again to the dealership to troubleshoot the issue, this time they identified that it had a faulty heater core, which then was replaced and also they completed the fully recommended service which had complete oil replacements.
3. (Date:04-Sep-2020) While driving on a highway, I heard a mild noise under the hood and things went chaotic, the coolant temperature went high above nominal, the speedometer went crazy, the brakes weren't working, the steering got locked (Not able to move freely), I was lucky enough that there were no vehicles front or back of me, otherwise it would have been a fatal incident. I managed to use my hand brakes to slow down and slightly move the vehicle to the shoulder. Oil was leaking underneath the engine at its first look. The vehicle then had to be towed to the dealership.
4. (Date:13-Sep-2020) Few days later the dealership identified that they found a hole in the engine block and they came back to me and mentioned the whole engine block and also the turbo has to be replaced which they mentioned is covered under warranty as it was a manufacturing defect, Initially they mentioned that I could have the vehicle ready by Late Nov-2020 and then they updated me saying it would be toward the end of the year 2020.
I raised an complaint by contacting VW corporate requesting for a Buyback after facing these many issues and delays with the vehicle and they have denied to qualify the vehicle for a buyback. (Went through a 7 week review process to take a decision)
It has now been with the Dealership waiting for parts for about 9 months now, still haven't heard any reasonable explanation for the delay expect that they have updated the due date for the Turbo end of July. I have been paying my monthly EMI on time for this whole period.
I would like to reach out to the community to see if someone has been experiencing similar issues waiting for parts from VW for a long time, Can I take any legal actions?, what other options do I have from your experience.
I bought a modified CPO - 2014 Passat TDI SEL P with 18K miles on it, driving the vehicle past the 6,000 mile mark problems started to pop up, here are the sequence of problems that I have had with the vehicle in a short period of time.
1. (Date:10-Jul-2020) The check engine light was turned on and the vehicle was brought in to the dealership to troubleshoot, they identified and replaced the faulty oxygen sensor. The check engine light was reset and the vehicle was running fine until another issue popped up.
2. (Date:02-Sep-2020) All of a sudden the heater in the car stopped working and it also illuminated the check engine light, I had to take the vehicle again to the dealership to troubleshoot the issue, this time they identified that it had a faulty heater core, which then was replaced and also they completed the fully recommended service which had complete oil replacements.
3. (Date:04-Sep-2020) While driving on a highway, I heard a mild noise under the hood and things went chaotic, the coolant temperature went high above nominal, the speedometer went crazy, the brakes weren't working, the steering got locked (Not able to move freely), I was lucky enough that there were no vehicles front or back of me, otherwise it would have been a fatal incident. I managed to use my hand brakes to slow down and slightly move the vehicle to the shoulder. Oil was leaking underneath the engine at its first look. The vehicle then had to be towed to the dealership.
4. (Date:13-Sep-2020) Few days later the dealership identified that they found a hole in the engine block and they came back to me and mentioned the whole engine block and also the turbo has to be replaced which they mentioned is covered under warranty as it was a manufacturing defect, Initially they mentioned that I could have the vehicle ready by Late Nov-2020 and then they updated me saying it would be toward the end of the year 2020.
I raised an complaint by contacting VW corporate requesting for a Buyback after facing these many issues and delays with the vehicle and they have denied to qualify the vehicle for a buyback. (Went through a 7 week review process to take a decision)
It has now been with the Dealership waiting for parts for about 9 months now, still haven't heard any reasonable explanation for the delay expect that they have updated the due date for the Turbo end of July. I have been paying my monthly EMI on time for this whole period.
I would like to reach out to the community to see if someone has been experiencing similar issues waiting for parts from VW for a long time, Can I take any legal actions?, what other options do I have from your experience.