We never have. If someone can get it to work, that's cool by us.
What "Not Supported" means is: Don't expect us to help you make it work, and don't complain at us if it doesn't work reliably or consistently. ;)
Your complaint has been noted and logged. ;)
I didn't make that statement, but I think I already tried to clarify what Jetta ,97 was trying to say in post #12 in this thread.
Yes, you can download and use the software from our site with any interface we've made/sold since 2004.
Correct. There was no room left for further functional enhancements in the old HEX+CAN interfaces, hence we could not make them compatible with some of the stuff going on in certain control modules in some model year 2016 (rest of world) and 2017 (North America) vehicles. Bear in mind that...
VIN-limited interfaces can be upgraded in the field if/when needed. The idea here is that people pay in a manner commensurate to the way in which they use the product.
Oh, and just plugging it into a car, doing a scan, reading measuring values, and even clearing fault codes does not...
If you're worried about VCDS, check the digital signatures on the EXE and DLL files. Right-click -> Properties -> Digital Signatures tab. Double-click Ross-Tech's signature. If the signature is OK, you can be pretty confident someone hasn't replaced 'em with anything sketchy.
The Passat's ECU uses a totally different diagnostic protocol than the older Jettas and that protocol (UDS) does not support the old numbered Basic Settings (or Measuring Value) "Blocks" or "Groups".
G3TDI, some of the stuff you posted earlier is just plain wrong, and others have explained why. Also Santos has has done exactly what you seem to think can't be done, as have others. If you have a HEX-NET and you're having trouble making the same thing happen, come on over to our forum...
VCDS can only tell you what the car itself knows. The car MIGHT know that it has a leak, but I rather doubt it has any clue where the leak is. If you have a whistling noise, I would suggest that a stethoscope (even a home made one) is a more appropriate tool.
In principle, if you use it with VCDS on a PC, you shouldn't be giving up anything. But I wouldn't recommend selling your HEX-USB first. The HEX-NET is a BETA product. It may have rough edges, glitches, and things that don't work quite as well as they should, yet.
What kind of product is that (in general terms)?
VCDS-Mobile is a scan tool, where the modules in the car are generally the limiting factor in performance and throughput. Unless of course you're using VW's own scan-tool (which Windows-based, but serious bloatware). Ours make theirs look...
At the risk of repeating myself, VCDS-Mobile does most "non-invasive" diagnostics without needed a cloud connection, and of course, there's the ultimate back-up is to use the HEX-NET as an interface for the original VCDS program running on a PC.
All of our dongle interfaces have been "fully SW...