Team TDIers,
My 2013 Golf TDI with almost 80K on it suffered a catastrophic HPFP failure back in early August. My failure is noted on
http://forums.tdiclub.com/showthread.php?t=299854 (post 847)
Unlike the 2010-2012 TDI models, the HPFP factory warranty was not extended on the 2013s and 2014s.
It has been nothing short of a frustrating battle with VWOA on getting them to cover this repair. The dealer has also not provided a written diagnosis other than the car throwing a code signifying an HPFP failure and inspected the fuel filter and found metal shavings. An Aug 25th letter from VWOA stated that they would not cover anything. I was letting this "ride" for a bit and when the emissions scandal came out, I thought "now that is karma". I came across VWOA's CEO/President Michael Horn's email address and sent him a letter last week explaining all the facts and circumstances. Within 24 hours I had an Exec Specialist (one level above the regional case managers) calling me and the latest deal is that they will cover 25% parts and nothing on labor. VWOA further offered to give me wholesale cost for parts (~$4100) and labor (~$900). So knocking off 25% off parts, total out the door bill will be around $3950. The latest though is that I went to price the parts on volkswagenpartsdepartment.com and I can get all the needed OEM parts for ~$2700, so my plan is to engage VWOA with the difference in parts pricing.
I really don't think that I should accept this deal, but to be honest, I have a lot of things to factor in to include a possible course of action of pursuing legal action, but this would be a David vs Goliath battle. I'm an amateur mechanic at best so I'm really in a bad spot and so frustrated being caught between the VW dealer and VWOA.
If I cannot get VWOA to budge on their latest deal, I believe the better option would be to find a trusted TDI mechanic who has done a complete HPFP repair, I see that Dan Falzone attempted to do this himself (separate thread), but is experiencing issues getting his TDI to run correctly. I sure do wish him the best as his DIY guide is phenomenal.
I did submit my HPFP failure to the NTHSB, but to date have been unable to find out how may 2013-2014 TDIs have experienced the dreaded HPFP failure though I know I'm not the only one. I'd love to hear from someone who has a 2013-2014 TDI that suffered a HPFP failure outside of the standard mfr warranty period and got VWOA to cover the cost of the entire repair (or something better than their latest offer to me)
Part of this post is venting on the crappy customer experience with VWOA/VW dealer and part of this is seeking what you TDI veterans think about this.
Thanks much in advance!
Rob