I have had problems with water ingestion several times over the past winters, including one case of locked-up solid hydrolocking last year. Unfortunately I cleared that myself because I really, really needed the car at the time and couldn't sacrifice the time needed at the dealership. So of course when I finally did get to the dealership the car was behaving normally and they "could not duplicate" the problem. Even though I showed up with a copy of the TSB in my hand I could not get them to order the intercooler kit.
There were other episodes of water ingestion after that but each time dealer "could not duplicate" and would not order the new intercooler. I was actually hoping for another full on hydrolocking so there would be no way dealer could deny it but that didn't happen.
Anyway, I have been disappointed with the car over a number of different issues, with this being a major one. I was coming up on my 30K service and was 2 months from running out of warranty. There was no way I was going to deal with this again on my dime when out of warranty so I decided that if I couldn't get this issue resolved at the 30K I would get rid of the car, take the loss and be done with it. Even started looking at Toyotas. (Yes I know, boring but reliable, but that's a big R after dealing with VW.) So imagine my surprise today at the dealership when I again mentioned problems with water ingestion over the past winter and the service writer comes back a few minutes later and says they're ordering the intercooler kit for my car. Gee that was easy, why wasn't it that easy the first 10 times?
So they ordered the kit, should be in next week. Now I only hope they don't screw up the install. My confidence was not boosted when I looked at my receipt and saw that they listed the wrong oil for the 30K oil change. Although I did talk to the mechanic and he swears he put the 507 spec oil in and it was only a clerical error on the paperwork.
So I'm keeping my fingers crossed. I'll update after the kit is installed.
There were other episodes of water ingestion after that but each time dealer "could not duplicate" and would not order the new intercooler. I was actually hoping for another full on hydrolocking so there would be no way dealer could deny it but that didn't happen.
Anyway, I have been disappointed with the car over a number of different issues, with this being a major one. I was coming up on my 30K service and was 2 months from running out of warranty. There was no way I was going to deal with this again on my dime when out of warranty so I decided that if I couldn't get this issue resolved at the 30K I would get rid of the car, take the loss and be done with it. Even started looking at Toyotas. (Yes I know, boring but reliable, but that's a big R after dealing with VW.) So imagine my surprise today at the dealership when I again mentioned problems with water ingestion over the past winter and the service writer comes back a few minutes later and says they're ordering the intercooler kit for my car. Gee that was easy, why wasn't it that easy the first 10 times?
So they ordered the kit, should be in next week. Now I only hope they don't screw up the install. My confidence was not boosted when I looked at my receipt and saw that they listed the wrong oil for the 30K oil change. Although I did talk to the mechanic and he swears he put the 507 spec oil in and it was only a clerical error on the paperwork.
So I'm keeping my fingers crossed. I'll update after the kit is installed.