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Go Back   TDIClub Forums > VW TDI Discussion Areas > Dieselgate - VW Group Emission Scandal

Dieselgate - VW Group Emission Scandal Discussion around the VW Dieselgate Emissions scandal. Details and news updates can be viewed here: http://forums.tdiclub.com/showthread.php?goto=newpost&t=448336 This forum is a work in progress depending on requirements, usage, etc.

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Old January 4th, 2018, 21:01   #1
TDIforDays
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Default No more buyback specialists starting March

Two different buyback specialists told me this week that they are being laid off in March. Buyback will be handled by the dealership itself.

There might be some kind of video chat with corporate as well, but they don’t know any details yet.

If you have any “questionable” cars, I recommend doing buyback ASAP because who knows how strict new rules will be.
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Old January 5th, 2018, 05:49   #2
gearheadgrrrl
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IIRC, buyback has to be independent of the dealership.
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Old January 5th, 2018, 10:36   #3
2010TDI
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Quote:
Originally Posted by gearheadgrrrl View Post
IIRC, buyback has to be independent of the dealership.
Not sure where else it shows up in the documents, but the FTC Consent Order - Attachment 5 (Section 5) states:
Buyback transactions will be executed between VWGoA and the customer and facilitated by a third-party Settlement Specialist at the dealership of the customer's choice. Dealerships will have certain duties and obligations to maintain the integrity of the transaction and the vehicle post-buyback/lease termination until it is modified and resold or removed from the dealership by VWGoA.
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Old January 6th, 2018, 04:24   #4
Rico567
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Yes, post #3 above makes it pretty clear that turning over buyback to the dealerships, absent a change in the consent order, would be a violation of the agreement.
Oh, and the same thing applies to any "new rules." Not without amending the consent order.
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Last edited by Rico567; January 6th, 2018 at 04:26.
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Old January 6th, 2018, 07:33   #5
Trade Wind
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We turned in an Audi this week, the specialist said her contract might not be reviewed in the coming weeks. She was already covering a four-state area, traveling as much as a few hundred miles one way each day. My guess is the OP's specialist was falsely told (or speculated) that dealership staff would start doing the buy backs. Just a guess.
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Old January 6th, 2018, 10:33   #6
TDIforDays
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Guys, I have returned dozens of cars and have an excellent relationship with my local specialist.

They were all off last week of December and this was their first week back at work. When they came back from vacation, they were told that their position will be terminated around March. Dealerships will be trained to process everything and there might be some kind of video chat with a corporate office during appointment.

Then next day a fiend of mine that does a lot of cars also returned a vehicle on the opposite coast of the country and was told EXACTLY the same thing by his specialist.

If any parts of the settlement will have to change, I am sure VW will get the judge to do so.

It really doesn't change anything for the people with 1 car, but I suspect dealership employee will be more strict regarding condition of the car.
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Old January 6th, 2018, 11:01   #7
2015vwgolfdiesel
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Quote:
Originally Posted by TDIforDays View Post
Guys, I have returned dozens of cars and have an excellent relationship with my local specialist.

They were all off last week of December and this was their first week back at work. When they came back from vacation, they were told that their position will be terminated around March. Dealerships will be trained to process everything and there might be some kind of video chat with a corporate office during appointment.

Then next day a fiend of mine that does a lot of cars also returned a vehicle on the opposite coast of the country and was told EXACTLY the same thing by his specialist.

If any parts of the settlement will have to change, I am sure VW will get the judge to do so.

It really doesn't change anything for the people with 1 car, but I suspect dealership employee will be more strict regarding condition of the car.
Condition (?)

Are you talking about general condition, or tricky (or stripping) condition?

.... Like removing ALLOY tires and wheels for steel spares(?)
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Old January 7th, 2018, 13:35   #8
Gael
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Hmm, I was planning on dragging out my buyback until the end to get the most out of the car before it goes back, this makes me hesitant.

My drivers side rear window regulator seems to have failed (I hear motor spinning, but window doesn't go down with it), worried that could effect eligibility.
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Old January 7th, 2018, 14:28   #9
GoFaster
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Quote:
Originally Posted by Gael View Post
Hmm, I was planning on dragging out my buyback until the end to get the most out of the car before it goes back, this makes me hesitant.

My drivers side rear window regulator seems to have failed (I hear motor spinning, but window doesn't go down with it), worried that could effect eligibility.
It shouldn't. People who have "complete" cars that are "running" and are in a good enough condition to be "roadworthy" - even if they have something wrong with them - don't have anything to worry about, assuming there aren't issues with the title or ownership or the like.

As far as I know, VW STILL does not have approval to fix and resell the bought-back Gen 1 cars.
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Old January 7th, 2018, 15:01   #10
Trade Wind
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The Audi we turned in a few day ago - power steering was completely out, I could barely turn the wheel. It went out a few days before turn in day, during the recent extreme cold here. They took it back no problem.

You will have no problem if a window doesn't work.
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Old January 8th, 2018, 20:00   #11
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Originally Posted by GoFaster View Post
As far as I know, VW STILL does not have approval to fix and resell the bought-back Gen 1 cars.
Check Autotrader. The market is being flooded with Gen 1 buybacks as of a couple days ago. Many don't even have the fix yet but all have the title transfer to VW
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Old January 9th, 2018, 12:38   #12
GoFaster
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Go ahead and try to buy one.
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Old January 17th, 2018, 16:18   #13
TDIforDays
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Had my appointment today using the new system. Here is how it goes:

Buyback specialist (soon to be replaced by dealership employee) calls the corporate office and starts the appointment.

They video record you saying your name and verify the vehicle info. Then they take a photo of you, drivers license and all the paperwork.

Then you go to the car and you have to drive 5 feet forward or backward while the person is recording it on video. Then they take photos of the car.

Then you go back inside and they read you the offer letter and all that nonsense.

It took us about 30-40 minutes per car. You have to sit through and listen to all the disclosures and say "yes I agree" several times.

Buyback specialist no longer decides if car is in good enough condition - the corporate person does that.


ANOTHER VERY IMPORTANT POINT:
Every VW dealership now has the option to opt out of the buyback receiving program. I was told that my current closest dealership said they will definitely NOT participate and other 2 are unsure. My buyback person did not know what would happen if all local dealerships opt out.
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Old January 17th, 2018, 23:37   #14
Tony45
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Quote:
Originally Posted by TDIforDays View Post
Had my appointment today using the new system. Here is how it goes:

ANOTHER VERY IMPORTANT POINT:
Every VW dealership now has the option to opt out of the buyback receiving program. I was told that my current closest dealership said they will definitely NOT participate and other 2 are unsure. My buyback person did not know what would happen if all local dealerships opt out.
Thanks for this valuable info! I was planning on turn-in late in December, I’ve to make sure there is a place to deliver the car and no glitches. Will stop by my VW dealer to find out.

Last edited by Tony45; January 18th, 2018 at 04:25.
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Old January 18th, 2018, 04:11   #15
2015vwgolfdiesel
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Quote:
Originally Posted by TDIforDays View Post
Had my appointment today using the new system. Here is how it goes:

Buyback specialist (soon to be replaced by dealership employee) calls the corporate office and starts the appointment.

They video record you saying your name and verify the vehicle info. Then they take a photo of you, drivers license and all the paperwork.

Then you go to the car and you have to drive 5 feet forward or backward while the person is recording it on video. Then they take photos of the car.

Then you go back inside and they read you the offer letter and all that nonsense.

It took us about 30-40 minutes per car. You have to sit through and listen to all the disclosures and say "yes I agree" several times.

Buyback specialist no longer decides if car is in good enough condition - the corporate person does that.


ANOTHER VERY IMPORTANT POINT:
Every VW dealership now has the option to opt out of the buyback receiving program. I was told that my current closest dealership said they will definitely NOT participate and other 2 are unsure. My buyback person did not know what would happen if all local dealerships opt out.

Thanks for your post
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