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Go Back   TDIClub Forums > TDI Model Specific Discussions Areas > VW MKVI-A6 Jetta Sedan (~ 2011+)

VW MKVI-A6 Jetta Sedan (~ 2011+) Discussions area for the MkVI (2011+) Jetta sedan. This model was originally codenamed NCS (New Compact Sedan).

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Old August 20th, 2012, 11:05   #1
jmarshall
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Default What is VW fix for headliner issue

Headliner of my car is starting to seperate over rear seats. What will VW do to fix this under warranty?
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Old August 20th, 2012, 11:09   #2
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They may have a sublet company come in and try and fix it, otherwise they'll just order a whole new headliner assembly. Comes in a giant box, and is a royal PITA to swap in sedans, usually have to remove the front seats.
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Old August 20th, 2012, 11:22   #3
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Added a photo for reference.....

Looks like the adhesive holding the clips to the headliner are faulty?????

I don't care how much of a PITA it is, I'm not the one doing it
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Old August 20th, 2012, 11:31   #4
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Yeah, you may not care, but you will after half your car has been torn apart by a tech not making any money to fix it and breaks 15 other things in the process.

They may have a TSB about this, I'll try and check into that.
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Old August 20th, 2012, 12:19   #5
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Just visited my dealership today on the headline. Because it wasn't cut properly at the factory they are going to replace it. It's a 2 day job because they do have to tear the entire interior out. Prior dealer just kept trying to reposition it so it stay up where they fix it and fall down elsewhere.
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Old August 20th, 2012, 13:58   #6
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I actually had the same problem when I picked my car up brand new. The headliner was cut too short and it was just hanging by the sunroof. They ordered a whole new headliner and had it done in 2 days and surprisingly it looked like it came from the factory.
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Old August 20th, 2012, 15:51   #7
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Is this problem predominately on the sunroof models? I didn't get the sunroof and currently don't have any problems.
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Old August 20th, 2012, 19:51   #8
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I am having to have my headliner replaced next week because they say it is too short to hold the front pillars properly. I dread them crawling all over the insde of our car and I'm guna have to really hawk it out and then have my wife do it as well. They tell me it's an 8hr job and I'm waiting for an appointment where they can give me a loaner. Sevice is trying to get me an 09 Tiggy off the pr-owned lot to drive for a couple of days while they have it.
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Old August 21st, 2012, 15:50   #9
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When I took mine in for this issue, they removed the headliner, applied new adhesive to the clips and reinstalled it. They turned 1 rattle into 3, and installed some lovely grease fingerprints on the headliner and pillars.....Maybe they are just replacing them now..
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Old August 22nd, 2012, 06:48   #10
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Quote:
Originally Posted by whiplash willy View Post
When I took mine in for this issue, they removed the headliner, applied new adhesive to the clips and reinstalled it. They turned 1 rattle into 3, and installed some lovely grease fingerprints on the headliner and pillars.....Maybe they are just replacing them now..
I had those lovely hand prints on my headliner too. They now say it's not "cut properly" and must be replaced.
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Old August 22nd, 2012, 08:10   #11
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Just as a frame of reference...

I had my 2006 headliner redone at a shop who specializes in them.
$225 out the door. And it reminded me of what customer service (i.e. people who want my business) is like.

Thought I would throw that out there since I was reading about some dealer $$ that were out of this world.
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Old August 23rd, 2012, 03:11   #12
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Just dropped mine off yesterday for a new headliner because they say it is too short at front pillars. I cried for a loaner a couple of weeks ago for it because I didnt want my wife following me in the Suburban 75 miles each way for a waranty issue. They said no at first cuz they didnt have any so I said Id take one off the pre-loved lot like that 09 tiggy over there. It ended up getting sold and they gave me a white gold 2012 Tiguan 4motion SE with 90 miles on it.....damn it is sweet. They can take thier time---mike
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Old August 29th, 2012, 03:48   #13
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Wife went to pick up car saturday and of course...greasy handprints on the new cornsilk headliner and dirt all over the back seats. Swapped out the Tiggy(awesome) for a 2012 beetle 2.5(horrible) and will go back today(wed) because its when we have time. ---Mike
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