Hi all.
Last year I bought an 05 Passat Wagen TDI that came with an extended warranty from the previous owner. Surprisingly the warranty company has been fairly good about paying claims, but now they are refusing to pay a claim and I expect is is because their knowledge of diesel engines is weak.
The part that was replaced was the intake manifold flap motor (part #03G 128 063 J). The warranty company is refusing the claim because they say it performs the same function as a throttle body, which we all know is not correct.
According to the contract I can escalate the claim to a surety company that underwrites the contract, but when I do I need to supply documentation from a reliable source that shows that the warranty company is wrong in classifying this part as a throttle body.
Ideally what I need is documentation from VW that explains in detail what this part does. I've checked the local library, and the local dealer does not give me the time of day since I do not take my car to them for service. Does anybody on this forum have access to documentation that would help me make my case?
Thanks.
Tim
Last year I bought an 05 Passat Wagen TDI that came with an extended warranty from the previous owner. Surprisingly the warranty company has been fairly good about paying claims, but now they are refusing to pay a claim and I expect is is because their knowledge of diesel engines is weak.
The part that was replaced was the intake manifold flap motor (part #03G 128 063 J). The warranty company is refusing the claim because they say it performs the same function as a throttle body, which we all know is not correct.
According to the contract I can escalate the claim to a surety company that underwrites the contract, but when I do I need to supply documentation from a reliable source that shows that the warranty company is wrong in classifying this part as a throttle body.
Ideally what I need is documentation from VW that explains in detail what this part does. I've checked the local library, and the local dealer does not give me the time of day since I do not take my car to them for service. Does anybody on this forum have access to documentation that would help me make my case?
Thanks.
Tim