Going in for first oil change tomorrow

[wild03]

Alright, I've been getting the "service in x miles or X days" warning at startup so i guess its time.

Car only has 6500 miles, but the year is up. I called dealer to make an appointment then asked to be transfered to my assigned "service advisor" to ask some questions.

It seems this guy has no clue. I wanted to keep old Oil filter and extra oil but his answer was:

"Sorry, this is a cortesy service so we have to send the filter back to headquaters"

"Sorry there won't be extra oil, we get it BULK"

Anyways, once I'm there I'll ask to talk to service manager or something.

There's also the ignition switch codes I want them to look at.
http://forums.tdiclub.com/showthread.php?t=280328

If it weren't for the codes I would do the oil myself. Wish me luck!

[dieseldorf]

Good luck! (You'd better verify/inspect the 507.00 oil PRIOR to turning over the keys. They probably don't have the oill for the car.)

[ymz]

Originally Posted by dieseldorf

Good luck! (You'd better verify/inspect the 507.00 oil PRIOR to turning over the keys. They probably don't have the oill for the car.)

(I should have underlined it as well...)

Good luck!!!

Yuri

[TwoTone]

I dont have a 09 but doesn't it still have a 5k first change?

[CMB430]

Negative on the 5K oil change. As the link in my sig block shows, 10K all the way.

To the OP....PLEASE make sure they: 1. use the correct 507.00 oil; 2. do not overfill it (you can see my post via search); 3. actually change the filter. I see that you did ask your dealership these questions. Maybe they will let you ask. Or, you could just to the OC yourself and then have the rent-a-shadetree greasers look at your code issue.

[wild03]

Originally Posted by CMB430

Negative on the 5K oil change. As the link in my sig block shows, 10K all the way.

To the OP....PLEASE make sure they: 1. use the correct 507.00 oil; 2. do not overfill it (you can see my post via search); 3. actually change the filter. I see that you did ask your dealership these questions. Maybe they will let you ask. Or, you could just to the OC yourself and then have the rent-a-shadetree greasers look at your code issue.

Yup, Tomorrow I'll ask to talk to the service manager or the actual person who will be working on the car. I believe I read that the 507 does not come bulk. So I'll ask these people that question. If they give any hassle I'll tell them to pass on the OC and just take care of the fault codes.

I'm covered with the filter because I swapped my filter out with a purolator 6 months ago. So it would be a matter of checking.

Other than that, They will no see me again for the OCs, too much crap to worry about, I rather do it myself next time. I still have to get under it anyways to make sure they didn't miss anything.

[ZiggyTheHamster]

Just putting this out there, but just because the service advisor says so, doesn't mean the technician is incompetent. At the Tulsa dealer, few of the service advisors have ever been under a car (only one I know of actually). The technician, who hopefully gets paid more for being less stupid, should know the right stuff to put in. But definitely don't trust them, and you should trick them by saying the wrong oil type and/or quantity. "So you're putting in 5L of Castrol SLX Professional LL03 oil right?" (of course replace 5L with something else if it ends up that it holds 5L actually)

[wild03]

I survived, Here's how it went down:

(Again this is just my personal experience and does not reflect the overall attitude of VW as a company, I'm sure other people have different experiences, just posting this for those who might take something useful out of it.)

Took the car in 8:30am today, Talked to service adviser about the ignition switch codes and handed him a printout. He handed the printout to another two guys who basically told me that they could do nothing with the printout that the car had to show an external behavior for them to do something. We go back and forth with me getting a little upset. I basically told them that this car had a computer monitoring all systems and that a fault code indicated something wrong, that I wasn't going to wait until the switch finally breaks out of warranty. Service guy tells me that unless i said that car is doing something at start up, hinting for me to say it.....I said SURE.. He wrote it down on the ticket.

About OC I told him to please put the empty bottles on a plastic bad I had on the trunk. he wrote something else down and told me he would let mechanic know.

Shuttle took me home I then drove to work on another car.

I get a call around noon, Car is done, fault codes found on switch and switch replaced. I thank him and apologized for earlier fiasco.

Get to dealer right before closing 6:30pm or so. I opened the trunk, no empty bottles. I notice ticket says:
1K0-905-865-A for the switch
071-115-562-C for the filter
G-052-195-1L for the oil (5 units)

I pop the hood, I immediately see stain on pristine white cloth on hose next to filter. At least they touched this area.

Pull dipstick, and there's like an extra liter, At least they poured something in here. Also notice wiper fluid cover open.

I'm getting ready to go and as I turn the steering wheel I hear a rubbing noise. and scratches on the ignition switch cover plastic, At least they did something here

I stop the car and get out to inform the service adviser. I see him walking towards me with a bag and empty bottles that he just grabbed out of the trashcan when he saw me. The bottles have no caps and are dripping all inside and outside the bag, His hands are also full of oil from digging the bottles. *** dude! I grab the bag and put it on passenger rubber mat.
I tell him about the noise on the steering, he says Sure bring it in, we'll check it. Like I have nothing do but letting keep my car.

I drive off and drove 5 miles home.
This is what the dipstick looked like with oil reaching the metal cable.

I rig a vacuum pump together and this is what came out.


Hmmm, Where did the extra 1/4 liter come from? Old oil left in the engine maybe?

I also cleaned the engine cover of greasy marks. tried cleaning white hose but didn't help much, Guess that's a battle scar know!

I started messing with the ignition switch cover and noticed that they "mechanic" bend/broke one of the snapping tabs which cause one side to bind with steering wheel, straightened bend tab and closed covers. no more binding. Whoever did this was a butcher and popped this thing open with a hammer and screw driver. Oh well,

I'll double check oil and pop the filter to see what's in there, will also check under car this weekend. Oh and check for codes.

Needless to say they'll never see me again!

[wild03]

Just wanted to wrap up this thread,

I had a chance to get under the car today to finalize the inspection. "someone" was down here too. immediately I notice one of the T-25 screws on the underbelly missing. Center front. SO I now have 8 screws instead of 9. The T-30 screws looks like someone tried the T-25 bit on them first so they look scratched up. They were also SUPER TIGHT. had to carefully use a ratchet to loosen them hoping they wouldn't snap in two. With the cover out, I was able to admire the German engineering, amassing how they used machined aluminum parts were Other manufacturers would have used stamped steel.

Anyways, loosened the drain bolt and re-tightened. Installed everything back.

Looked at the filter as well, it is the zigzag pattern, and I had a straight in there, so that was changed.

To their credit After driving around and rechecking out level I poured the 1/4L bottle back in to reach full mark. So it was exactly 1L overfilled not as stated before.

So that was it.

they sent me 2 surveys by email one from dealer and one from a 3rd party. both I mentioned basically what I said here.

Anybody knows how much these T-25 and T-30 screws go for?

[blimo]

2009 JSW TDI has been whining for 2 months for service. Went on a road trip this weekend and turned 9000 miles, so I took it in for an oil change today.
I told the service arranger guy in the front that I wanted them to put any left over part bottles in the back for topping off later, and that I would inspect oil level before leaving. When I went to pick it up, I looked in the back and I had a black part full bottle, looked at the bottle and it was 505 VW spec. Before starting the car I told the guy that they had put gasser oil in my car, he consulted with the parts counter guy and hustled the car back into the service bay. I spent my lunch hour watching them change my oil a second time from outside the garage in 100 degree heat. I got a new filter and they waved me into to the garage to witness the pouring of the oil. Right stuff, this time + right amount, and they consolidated two part bottles remaining and gave me an almost a full bottle to take home. A little strange that they had so many part bottles, but I guess they actually check oil levels when changing the oil?

They didn't give my any grief when I plunked the black oil bottle down on the counter. ALWAYS ask for the part bottle to take home!

I haven't had any issues with the car other than the endlessly discussed quirky things VW designed into the car. I wanted a Honda diesel, but I had to settle for a VW, instead. During the last major hurricane evac of Houston I found that all the gas stations within a 150 mile radius only had diesel for sale. I'm hoping to have my euro hitch + platform installed before this year's hurricane season is in full swing, so I can put an extra 5 gallons or so of fuel on the back of the car. That's a lot of hours of A/C at idle.

As far as the car, I'm just like BP, always hoping for the best.

Drive only if you must, and remember the words of Alfred E. Newman.

[wild03]

Originally Posted by blimo

... During the last major hurricane evac of Houston I found that all the gas stations within a 150 mile radius only had diesel for sale. I'm hoping to have my euro hitch + platform installed before this year's hurricane season is in full swing, so I can put an extra 5 gallons or so of fuel on the back of the car. That's a lot of hours of A/C at idle.

As far as the car, I'm just like BP, always hoping for the best.

Drive only if you must, and remember the words of Alfred E. Newman.

Ha! Don't worry too much about hurricanes, We'll try to slow them down for you here in Florida!


Yup, These service advisers must think all TDI owners are freaks and picky fools. I could see this guys face when I was asking all the questions and asking for the empty bottles. Is not until the end that you show the mess mechanics leave behind that they understand.

I got a call from dealer "customer rep" wondering why the survey had all these issues. Told the lady all the issues and she apologized and wanted to know if I had made an appointment to correct the issues, I told her "noooo thank you" that I had corrected everything myself.

Makes me wonder how many cars are out there with problems like this. most owners don't know anything about cars and trust the dealer for reliable service.

I figured is not worth the trouble for me for the next 2 free services, I'll be doing them myself. I basically have to go through the motions anyways checking the work so might as well do it myself. Last thing I want is stripped or missing screws etc.

[tomo366]

I did my own last week.........I know it was done right!

[n2carz]

Originally Posted by wild03

Just wanted to wrap up this thread,

I had a chance to get under the car today to finalize the inspection. "someone" was down here too. immediately I notice one of the T-25 screws on the underbelly missing. Center front. SO I now have 8 screws instead of 9. The T-30 screws looks like someone tried the T-25 bit on them first so they look scratched up. They were also SUPER TIGHT. had to carefully use a ratchet to loosen them hoping they wouldn't snap in two. With the cover out, I was able to admire the German engineering, amassing how they used machined aluminum parts were Other manufacturers would have used stamped steel.

Anyways, loosened the drain bolt and re-tightened. Installed everything back.

Looked at the filter as well, it is the zigzag pattern, and I had a straight in there, so that was changed.

To their credit After driving around and rechecking out level I poured the 1/4L bottle back in to reach full mark. So it was exactly 1L overfilled not as stated before.

So that was it.

they sent me 2 surveys by email one from dealer and one from a 3rd party. both I mentioned basically what I said here.

Anybody knows how much these T-25 and T-30 screws go for?

The T-25 screws are superceded to a newer style with a washer N-103-546-02 ($0.64 each), the speed nuts for these are N-909-591-01 ($0.64 each). I did not need to buy the T-30 screws.

[velociT]

You're certainly not going to hurt anything changing it at 6k.

[GTIDan]

Originally Posted by velociT

You're certainly not going to hurt anything changing it at 6k.

Perhaps not but I would suggest you find the post by Drivebywire and read it. It's on the subject of going 10k miles and the way the oil works. Your actually cheating yourself of the oil's benefit by changing it early.

Read the post and you'll understand.