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VW MKV-A5 Golf/Jettas Discussions area for A5/MkV Jetta/Golf (2005/2006 PD and 2009 CR).

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Old September 28th, 2009, 15:49   #1
dweisel
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Fuel Economy: 09 MB R320 Bluetec and too many ALH Beetles!
Default Dealership Horror Story!

Wife's 09 Jetta sedan tdi with 11,000 miles. She reluctantly took it to the dealership for the warranty oil change on Monday. Friday she starts having trouble. Blinking glow plug light and lack of power under load.Called the service manager at the local dealership and he said it was probably the brake switch. Which at first I didn't think possible. Checked here with the forum and a couple members said they had the same or similar problem.I test drove it after I got home and when I started it the check engine light was on,but not the blinking glow plug light. I drove it out the road and it seemed to run okay. I put the cruise control on and it functioned as it should. Then the glow plug light started to blink and there was a chime. I then tried the cruise control.............it wouldn't work. So, I'm thinking its the brake switch just as the service manager said. Wife takes it into the dealership Monday to get it worked on. While she is waiting to it to be worked on the manager comes out and ask if she has someone that can pick her up.There are codes on it that they have no idea what they are and need to call VW Tech and it will be awhile. They give her a loaner to drive home. She calls me and explains the situation. This isn't good. At 2pm they call and say we got contaminated fuel and there is metal throughout the fuel system and $6,500 damage. I'm really not buying this and go to the dealership and talk to the service manager. He says that there was metal in the fuel tank and metal in the fuel filter and shows me some fuel in a one gallon container with some very fine metal particles in it and a Mountain Dew bottle full of fuel that they will send to VW because VW will want a fuel sample. If it wasn't for the seriousness of the whole thing, thats laughable. They also said that they drained approximately 12 gallons from the fuel tank that was also contaminated with lots of metal. I leave the dealership and go talk to my regular diesel mechanic. He is quite skeptical,wondering how metal could get though the whole fuel system even if it was in the tank. I then call a towing company with a rolloff and meet them at the dealership. I then tell the dealership to box up any loose parts and I'm taking my car home. For some reason the mechanic seems to want me to leave the service bay and go tell the service manager what I'm going to do. I tell him I'm staying here with the car and my wife is taking care of the bill. $338.00. What do you guys think? Oh.........one other thing. The car was purchased at VW of Langhorne from Chris Farnham. What a mistake it was to take it to the VW dealership here in Wheeling,WV. What a nightmare this is turning out to be.

Here is a list of parts needed for replacement or repair from the dealership:

Diesel fuel filter remove & replace 90
Fuel cooler remove & reinstall 110
Fuel gauge sender remove & reinstall 90
Electric fuel pump remove & reinstall 130
Fuel tank remove & reinstall 470
Electric fuel pump remove & reinstall 70
4 injectors remove & reinstall 290
Technical check 500
Distibution rail remove & reinstall 130
Supply line remove & reinstall 200
Return line remove & reinstall 200
Toothed belt remove & reinstall 220
High pressure pump remove & reinstall 250

Mr & Mrs Unhappy Dweisel

Last edited by dweisel; September 28th, 2009 at 16:13.
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Old September 28th, 2009, 16:06   #2
Turbine Suburban
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Fuel pump let go?

There is no way a pump form any station pumped metal. IIRC, the fuel that is not used is recirculated from the filter can back to the tank. SO if the fuel pump fails, I could see that being the "generator" for this.

Bummer.

Keep us informed.
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Old September 28th, 2009, 16:10   #3
GGK
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I have never heard of this. I also subscribe to the diesel place and never have seen anything reported like that. Its seems a bit suspicious to say the least. I would have my own test done on the fuel to find out what kind of metal is in the fuel. I would also think that the filter in the car would have stopped the metal flakes unless they use a large # micron filter. You would think the filter would have become clogged if that much metal was in the fuel.
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Old September 28th, 2009, 16:20   #4
Turbine Suburban
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I would think even if they put in kmart oil, it would not do this, but maybe they put in the wrong oil? What does the receipt say?
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Old September 28th, 2009, 16:20   #5
thebigarniedog
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Quote:
Originally Posted by dweisel
Wife's 09 Jetta sedan tdi with 11,000 miles. She reluctantly took it to the dealership for the warranty oil change on Monday. Friday she starts having trouble. Blinking glow plug light and lack of power under load.Called the service manager at the local dealership and he said it was probably the brake switch. Which at first I didn't think possible. Checked here with the forum and a couple members said they had the same or similar problem.I test drove it after I got home and when I started it the check engine light was on,but not the blinking glow plug light. I drove it out the road and it seemed to run okay. I put the cruise control on and it functioned as it should. Then the glow plug light started to blink and there was a chime. I then tried the cruise control.............it wouldn't work. So, I'm thinking its the brake switch just as the service manager said. Wife takes it into the dealership Monday to get it worked on. While she is waiting to it to be worked on the manager comes out and ask if she has someone that can pick her up.There are codes on it that they have no idea what they are and need to call VW Tech and it will be awhile. They give her a loaner to drive home. She calls me and explains the situation. This isn't good. At 2pm they call and say we got contaminated fuel and there is metal throughout the fuel system and $6,500 damage. I'm really not buying this and go to the dealership and talk to the service manager. He says that there was metal in the fuel tank and metal in the fuel filter and shows me some fuel in a one gallon container with some very fine metal particles in it and a Mountain Dew bottle full of fuel that they will send to VW because VW will want a fuel sample. If it wasn't for the seriousness of the whole thing, thats laughable. They also said that they drained approximately 12 gallons from the fuel tank that was also contaminated with lots of metal. I leave the dealership and go talk to my regular diesel mechanic. He is quite skeptical,wondering how metal could get though the whole fuel system even if it was in the tank. I then call a towing company with a rolloff and meet them at the dealership. I then tell the dealership to box up any loose parts and I'm taking my car home. For some reason the mechanic seems to want me to leave the service bay and go tell the service manager what I'm going to do. I tell him I'm staying here with the car and my wife is taking care of the bill. $338.00. What do you guys think? Oh.........one other thing. The car was purchased at VW of Langhorne from Chris Farnham. What a mistake it was to take it to the VW dealership here in Wheeling,WV. What a nightmare this is turning out to be.

Here is a list of parts needed for replacement or repair from the dealership:

Diesel fuel filter remove & replace 90
Fuel cooler remove & reinstall 110
Fuel gauge sender remove & reinstall 90
Electric fuel pump remove & reinstall 130
Fuel tank remove & reinstall 470
Electric fuel pump remove & reinstall 70
4 injectors remove & reinstall 290
Technical check 500
Distibution rail remove & reinstall 130
Supply line remove & reinstall 200
Return line remove & reinstall 200
Toothed belt remove & reinstall 220
High pressure pump remove & reinstall 250

Mr & Mrs Unhappy Dweisel
What this sounds like is that they drained the oil and started the car without replacing the oil in the car. They caught it, filled it and sent you on your way.... damage done. What you will find is that the shavings recovered are various pieces from your engine. Sorry, but I have seen similar things occur. The lying has only just begun.
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Old September 28th, 2009, 16:31   #6
GGK
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Quote:
Originally Posted by thebigarniedog
What this sounds like is that they drained the oil and started the car without replacing the oil in the car. They caught it, filled it and sent you on your way.... damage done. What you will find is that the shavings recovered are various pieces from your engine. Sorry, but I have seen similar things occur. The lying has only just begun.
My vote....
Out of curiosity, had you fueled up after the oil change? If so can you get a sample from the station? Sounds like you need to CYA...
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Old September 28th, 2009, 16:45   #7
Ski in NC
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The fuel filter should protect the engine from particulate matter in the tank, whatever the source. Metallic particles in the tank, metallic particles in the fuel filter DOES NOT mean particles made it through the filter and entered the high pressure pump. That's what fuel filters are for.

It is possible the particles came from a high pressure pump that was failing, with the particles originating at the engine and flowing back to the tank with the return flow. That should be a warranty issue.

In fact, all of this should be a warranty issue. Hold firm.
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Old September 28th, 2009, 17:44   #8
Turbine Suburban
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I would want to be there when the fuel pump is pulled and disassembled.

Just seems to be too many stories like these floating around....
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Old September 28th, 2009, 17:55   #9
dweisel
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I told the dealership that we fuel two other diesels at the same station. 09 JSW tdi and 03 Beetle tdi. The Beetle gets fuel twice a week there. No problems with either of the two other diesels. Tonight I topped off the Beetle and got a fuel sample in a clear,clean container from the same pump my wife fueled the Jetta Sedan out of. Clear as clear could be. It looks clean enough to drink! We've got 20+ years of diesel driving and never once had a fuel problem.

The problem vehicle is now in the garage at home. You can look into the fuel tank and see fine metal in the 1/2 inch of fuel thats left in the tank. Where it came from is anyone's guess. I say it didn't come from any fuel station.

We should get a call from VW Customer Care sometime tomorrow.

Mr & Mrs Unhappy Dweisel
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Old September 28th, 2009, 18:04   #10
EnthymematisHabilis
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If the stealership has done all your service so far you should be able to nail them or VWoA to the wall for the damages. No way contamination in the tank did damage, or if it did, it means faulty fuel system or filter (which is, again, the stealership or VWoA's warranty issue to fix). But keep a cool head because if you take your car out of their shop at this point they may quickly develop issues with honoring any kind of warranty.

I have no idea if this is possible, but perhaps your car insurance company can assist in making them give you a brand new car. Seems to me if they screwed up your car badly enough then it's essentially "totalled" by the stealership's "service". Also, call VWoA and complain to the customer service department. Give them names of people you've dealt with so far and keep a list of people you've talked with, just keep moving up the ladder until you get results.

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Old September 28th, 2009, 18:12   #11
Ted Hurst
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A few months ago I was at World Cars in Medina, Ohio. I was inquiring about having my DMF checked out and there was an 09 Silver Jetta TDI sedan with about 5 mechanics pushing it around the shop. I asked what was wrong and they told me there was metal in the fuel system! They didn't want to tell me much more about it nor did they want to listen to my DMF unless the car was broken! I felt like blowing a head gasket.
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Old September 28th, 2009, 18:42   #12
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If it is a fuel pump problem, I might have to reconsider my additive strategy to up the lube. So far, the additives I have tried netted me nada in performance.
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Old September 28th, 2009, 19:01   #13
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I think joetdi reported a case of the fuel pump's innards coming apart and blowing metal all through the fuel system on a CBEA engine. I bet that is your problem, and not contaminated fuel at all.
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Old September 28th, 2009, 19:10   #14
Bob S.
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Fuel stations and their suppliers usually keep pretty good logs and records of their fuel, it's QC checks, distribution, etc. I suspect if you contact the station and their supplier, you will get some assistance in your dealings with the dealership in the event that VW does not step up. As with the others, I am highly suspicious of the dealerships claims.
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Old September 28th, 2009, 19:25   #15
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Keep any fuel receipts you have for all your diesel vehicles. If you routinely fuel at the same station, and have receipts, then the sump of the beetle might be relevant. Should not have to lawyer these kinds of things, but they are trying to push you in a corner.
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