mrmoto35
Veteran Member
At the end of July this year I had my "fix" performed at a local dealer and very shortly after received my settlement. Then at the beginning of Sept. I received the following email...
"Mr. *******,
We are reaching out to you from the Volkswagen TDI Settlement Team in hopes of discussing some information regarding your 2013 Passat TDI. We have attempted to reach you via phone but have been unsuccessful. At your earliest convenience, please contact us at the TDI Settlement tea....
Best regards,
TDI Settlement Support"
The same day I received this email I got a call from a man on the settlement team. They contacted me because they say their records show that the "fix" did not properly load and they asked me to bring my car to a dealer of my choosing at a scheduled date/time so that they could send a rep to inspect my car.
He told me they would need to keep my car for an unspecified amount of time while they determine why the fix did not apply correctly (or at all) and determine the resolution. They also rented a car for me while they had my car and mailed me $250.00 in gift cards
I probably would have just ignored this since I had my proof of recall performed document and my settlement money except that my car was not able to pass CA smog testing after the fix had been applied. They had my car for 2 weeks and still had no resolution so I demanded they give me my car back until they have a fix for the "fix". To this day I have not heard back from them.
Has anyone here had this experience and if so, did it get resolved?
"Mr. *******,
We are reaching out to you from the Volkswagen TDI Settlement Team in hopes of discussing some information regarding your 2013 Passat TDI. We have attempted to reach you via phone but have been unsuccessful. At your earliest convenience, please contact us at the TDI Settlement tea....
Best regards,
TDI Settlement Support"
The same day I received this email I got a call from a man on the settlement team. They contacted me because they say their records show that the "fix" did not properly load and they asked me to bring my car to a dealer of my choosing at a scheduled date/time so that they could send a rep to inspect my car.
He told me they would need to keep my car for an unspecified amount of time while they determine why the fix did not apply correctly (or at all) and determine the resolution. They also rented a car for me while they had my car and mailed me $250.00 in gift cards
I probably would have just ignored this since I had my proof of recall performed document and my settlement money except that my car was not able to pass CA smog testing after the fix had been applied. They had my car for 2 weeks and still had no resolution so I demanded they give me my car back until they have a fix for the "fix". To this day I have not heard back from them.
Has anyone here had this experience and if so, did it get resolved?