I've posted this elsewhere, but it is probably good to mention it all again:
Our 2010 Jetta sedan also had the steering wheel cocked to the left when the tires/wheels were straight. In addition, I felt that the car was always pulling to the right just a bit regardless of the crown of the road, or whether I was coasting, braking, or accelerating. My dealer contacted VW when I had less than 2000 miles on the car and VWoA "authorized" an alignment.
The dealer did an acceptable job in the re-alignment so the car at least drove straight down the road during light acceleration, coasting, and braking. But they did an unacceptable job as far as positioning the steering wheel straight while adjusting the tie rods. I know they did not remove the steering wheel from its shaft during the alignment (because I marked the steering wheel). And try as I did to explain the problem with the rotational offset of the steering wheel, they did not do a proper job "leveling" the steering wheel spokes before beginning the alignment.
So I took matters into my own hands...
I removed the steering wheel from the steering shaft and relocated it clockwise one notch on the spline teeth. My steering wheel is now perfectly straight when the car is driving a straight line on a typical crowned road. And the steering wheel can be released while the car continues on a straight line.
Shifting the steering wheel one spline tooth rotates the steering wheel 4 degrees. (There are 90 teeth on the spline.)
While relocating the steering wheel on the shaft I noted that the cast/scribed lines near the spline shaft hole and on the end of the steering wheel spline shaft are impossible to perfectly align. The line on the steering wheel casting is about one spline tooth wide and the line is not centered between two spline teeth. Not shown here is the steering wheel shaft. It has a very narrow scribed line perfectly in-line with a spline tooth. As a result, the two lines will never be perfectly aligned regardless of how the steering wheel is installed.
It may be that on the production line, installers have been told to always select the counter-clockwise alignment when such a situation exists. Perhaps this is why so many people report this steering wheel counter-clockwise alignment problem.
If you want to prove to yourself the steering wheel is offset one spline gear tooth, try this: Turn the steering wheel fully to the left (counter-clockwise) and note the position of the steering wheel spokes in relation to something in the instrument cluster. Then turn the steering wheel fully to the right (clockwise). The spoke positioning should be in a mirror image to their orientation when the wheel was fully counter-clockwise. When I re-located the steering wheel one spline tooth clockwise, this test showed me that NOW the steering wheel was "centered" in the steering system, and centered visually when driving straight.
Plus, when I scan with VCDS, the steering angle sensor is exactly at 0.0 degrees when the car is going straight and the steering wheel is level.
If you look at the vertical cast line above the spline teeth in the picture here, you can see that the line is more than one tooth wide. The cast line is about twice as wide as the narrowly scribed line on the end of the shaft.
