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Go Back   TDIClub Forums > TDI Model Specific Discussions Areas > VW MKVI-A6 Jetta Sedan (~ 2011+)

VW MKVI-A6 Jetta Sedan (~ 2011+) Discussions area for the MkVI (2011+) Jetta sedan. This model was originally codenamed NCS (New Compact Sedan).

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Old August 15th, 2012, 23:17   #1
6thgear
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Join Date: Oct 2011
Location: Gilroy, ca
TDI(s): 2011 Jetta
Default No more phone or Bluetooth

All of a sudden my radio stopped conNecting to my phone or my wife's phone. If I hit the phone button all it does is mute the radio. Anyone else experience this?
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Old August 16th, 2012, 21:11   #2
bluelineman
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Location: Viera FL
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Mine did that a while ago. I had to re-synch them, not it works fine.
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Old August 17th, 2012, 00:00   #3
6thgear
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Location: Gilroy, ca
TDI(s): 2011 Jetta
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Quote:
Originally Posted by bluelineman View Post
Mine did that a while ago. I had to re-synch them, not it works fine.
Resync how? I don't have a phone menu
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Old August 17th, 2012, 06:43   #4
RebelTDI
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Location: Boston, MA
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You may want to shut the phones off, turn on and then reactivate the bluetooth connection on the phone.
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Old August 17th, 2012, 08:05   #5
6thgear
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TDI(s): 2011 Jetta
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Tried shutting down the phone. It is like the Bluetooth is dead in the car. The phone does not see it
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Old August 17th, 2012, 10:56   #6
Dimon80
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Location: NW Suburbs of Chicago
Fuel Economy: combined 40 mpg
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Here're the steps I would take:
- Delete the device (car) on your phone from bluetooth menu
- Turn bluetooth off
- Restart the phone
- Turn bluetooth on and into 'discover' mode
- Pair the phone with the car (instructions in the manual)

If you don't have the manual for the phone, do a goodle search and most of them are available online. The above steps usually work, but if they won't then I'd see a dealer (if the car is still under the warranty)
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Old August 17th, 2012, 20:19   #7
bluelineman
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Quote:
Originally Posted by 6thgear View Post
Resync how? I don't have a phone menu
See below. That's what I was talking about. Delete the VW from your phone & re-pair them.

Quote:
Originally Posted by Dimon80 View Post
Here're the steps I would take:
- Delete the device (car) on your phone from bluetooth menu
- Turn bluetooth off
- Restart the phone
- Turn bluetooth on and into 'discover' mode
- Pair the phone with the car (instructions in the manual)

If you don't have the manual for the phone, do a goodle search and most of them are available online. The above steps usually work, but if they won't then I'd see a dealer (if the car is still under the warranty)
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Old August 17th, 2012, 23:44   #8
6thgear
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Location: Gilroy, ca
TDI(s): 2011 Jetta
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Just an update. I unplugged the Bluetooth module. Plugged back in and all seems to be working. Cool
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Old August 30th, 2012, 05:04   #9
Drive The Deez
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Join Date: Jun 2012
Location: Raleigh, NC
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Quote:
Originally Posted by 6thgear View Post
Just an update. I unplugged the Bluetooth module. Plugged back in and all seems to be working. Cool
Where is the module located? Did you unplug and re-plug with power off or on?

Mine just stopped syncing last night and I spent an hour deleting profiles and trying to re-sync. At first I thought it was just a ROM I had flashed causing problems, but since the microphone button on the steering wheel stopped working as well I figured something was wrong. Doesn't sync with wife's phone anymore either.

EDIT: Found where it's located. Going to give it a try with power off first and see if that fixes the problem.

Last edited by Drive The Deez; August 30th, 2012 at 06:25.
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Old August 30th, 2012, 06:30   #10
Jettagain
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Join Date: Apr 2012
Location: New England
Fuel Economy: 44
Default

The module is under the passenger seat. Mine has been doing this for a while as well. I have noticed that when it isn't working, the phone has a message stating the phone book is being accessed and it will actually keep flashing this on the phone eventually draining the phone battery. I tried re-pairing, deleting and re-installing....finally unplugged the BT module and it did start working correctly again. Never had to do this in any of my other vehicles...but i make that statement a lot with my Jetta....
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Old August 21st, 2014, 17:29   #11
Archmetal
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Location: Chandler, AZ
Default Fix

Looks like the unplug and replug of the module under the passenger seat seems to be the fix for me. Tried this and it fixed the issue!! Thank you.
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