Folks - I spent some time last week with Jason while he did an emergency TB job on my car, and I can tell you that the phone calls are more or less constant. Some are critical with regard to timing, like the fellow who stopped in, drove away, and locked himself out of the car a couple of blocks away, and some are not. My guess is that a simple text message is probably the best way to go if it's not critical, and that results in only one confirmatory ring on the cell. Trust me, he looks at everything that comes in, nobody gets ignored. (Not even the guys who let their TB issues go too long.)
PS - Jason, I was able to get the car to exhibit the doggy performance that you found on the test drive. It was fine yesterday morning, but coming back from Wausau in the afternoon, I pulled off the interstate at Hwy 19, and it was a pooch accelerating up to speed after the stop. Not total limp, I know what that is, but just lack of oomph. Actuator, N75, I'll keep watch on it. - Pat