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Go Back   TDIClub Forums > TDI Model Specific Discussions Areas > VW Passat Family (NMS and B7) TDIs (2012+)

VW Passat Family (NMS and B7) TDIs (2012+) Discussion area for the 2012+ Passat TDI (North American and rest of world versions versions). The North American model was previously codenamed NMS (New Midsize Sedan) and the version the rest of the world gets is sometimes referred to as B7.

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Old November 14th, 2015, 17:38   #31
VeeDubTDI
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I think core clogging is going to be a recurring issue unless they address the excess flux in the radiator. If enough repeats happen, expect to see a radiator replacement added to the TSB.
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Old November 23rd, 2015, 13:36   #32
aclark
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Started noticing yesterday when my wife was in the car that the passenger's side was blowing cooler air. Took it in today and the service guy said it wouldn't have failed at 44k miles, and that he hasn't heard of the core clogging. Called me back 4.5h later and said it was a heater core issue, and that his manager put in a goodwill request with VWoA for payment. They agreed to pay for the repair, but not for the diagnostics or flush which I think is pretty crappy considering a flush is part of the TSB and w/o diagnostics the dealer wouldn't have known (other than me telling them) that is was the heater core.

Called VWoA on my own and started an issue for the full amount. Waiting to hear back now. I guess worst case I'm out ~$250 as opposed to the $922.85 + tax, but I'd still like to be out $0 for a known issue that should have been proactively addressed by VW.
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Old November 24th, 2015, 16:00   #33
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Quick update on mine. Got the call today that even though the dealer initiated "goodwill" payment was only good for the core itself, my call to VWoA got the whole thing paid for.
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Old November 24th, 2015, 23:32   #34
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having this problem on such a new car is completely unthinkable. even my 1990 Toyota has a sparkling clean core and I didn't change the coolant for the first decade I owned it
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Old November 26th, 2015, 09:48   #35
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update...

I received the car back last week. This is my second heater core in the car, and VW rep claimed I was the first " repeat customer" for this issue. They did cover the entire cost ( car has 137,000) but I think that was partly because I paid the full bill the first time. The mechanic flushed the system multiple times and also used some type of acid that VW instructed him to use. They also changed the coolant to water ratio they want used in the vehicle. I will try and find out what type of acid was used along with what the new ratio is for the coolant/water mixture.

heater core used 561-819-031-B1


gasket set 561-898-380-1


coolant G-013-A8J-1G1


my first heat core replaced was a 561-819-031-B and coolant used was G-013-A8J-1G

Last edited by dogger37; November 27th, 2015 at 20:22.
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Old November 26th, 2015, 14:04   #36
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even vinegar is classified as a "acid" for coolant system cleaning. Used it on my iron block ram and it worked amazing.
Thanks for the part number updates, that will be very helpful for us do it yourself ers
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Old November 26th, 2015, 14:31   #37
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dogger37: I'm curious about the "1" after all the part numbers. Anyone know what that might designate?
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Old January 5th, 2016, 12:34   #38
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Why can't I find this TSB online anywhere? I tried to print it from the google drive linked but it says printing is disabled by the owner.
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Old January 5th, 2016, 17:15   #39
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I am now having the same issue with 60,000 miles on my 2013 TDI - SE. Winter has arrived in Connecticut and it is cold! I suspected it by the end of last season but didn't have time to address it as the weather was getting warmer. I called VWoA today and was given the following information:

First I was provided with a case number that I am to give to the service manager when I bring the car in. The service manager is then going to converse with Volkswagen of America and I was told that there MIGHT be some compensation. He was not definite on that but did tell me that if there is a future recall on heater core, I would get reimbursed for the full amount. I was driving at the time and did not have a chance to get this advocates name. He also said there are no service reports or recalls on this.

Just reporting what I heard. I do not have extended warranty and understood the risk before purchasing a Volkswagen but the lure of not stopping gas stations as much because of the diesel outweighed poor reliability potential.

I want a Tesla next.
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Old January 5th, 2016, 17:42   #40
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I just saw there is a service bulletin. I specifically asked if there was one and was told there was not by the advocate. It's hard for me to believe he didn't know this. What reason would they have to withhold this?
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Old January 6th, 2016, 07:00   #41
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irishrob: I don't think anyone here would refer to any VW employee as an "advocate." They are all VWoA employees, and would only be functioning as "advocates" for VWoA, not the consumer.

As for buying a Tesla: go for it, write the big check, keep a Halon fire suppression system handy...https://www.google.com/url?sa=t&rct=...pbmzKQ6koLCxvg
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Old January 6th, 2016, 08:21   #42
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Quote:
Originally Posted by MB2VW View Post
Having an out of warranty 2012 NMS, I'm curious why the 2012 isn't cited in the TSB.
Does VW cover out of warranty vehicles when a TSB is issued?
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Old January 6th, 2016, 08:48   #43
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Quote:
Originally Posted by Ares View Post
Does VW cover out of warranty vehicles when a TSB is issued?
VWOA refused to cover the cost of replacement for my 2013 because I was "too far out of warranty at 75k miles and should have brought the car in last winter when the problem first surfaced."

Many others have had success in VWOA covering the cost though.
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Old January 6th, 2016, 09:26   #44
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[QUOTE=tdiatlast;4976294]irishrob: I don't think anyone here would refer to any VW employee as an "advocate." They are all VWoA employees, and would only be functioning as "advocates" for VWoA, not the consumer.

He introduced himself as "A Consumer Support Advocate"

Last edited by irishrob; January 6th, 2016 at 09:35.
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Old January 6th, 2016, 09:44   #45
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I've had Toyota perform TSBs at no cost because they extended coverage for the issue (like 7y/75k).

If the problem is common enough to issue a TSB, VW failed to deliver a reliable part/design, and should cover the repair within a reasonable time frame.


Quote:
Originally Posted by Wurster View Post
VWOA refused to cover the cost of replacement for my 2013 because I was "too far out of warranty at 75k miles and should have brought the car in last winter when the problem first surfaced."
Many others have had success in VWOA covering the cost though.
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