Timeline after offer is notarized?

Mr. Furious

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North Carolina
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I do not work for Volkswagen but I am employed by a multi billion dollar company. You would think a company like Volkswagen would be well prepared for anything?
Of course not, that's why they hired Ankura, a company that specializes in responding to complex, unforeseen, high-stakes situations, including and especially the kind of specific situations that no company has had to deal with before.

Ankura deserves a lot of flak for how they're handling this for Volkswagen, but Volkswagen deserves a lot of flak themselves for remaining completely silent as complaints and problems mount. They either a) don't care, b) do care but feel that they can't do anything, or c) are working hard behind the scenes to fix it.

The problem is that we don't know which of those is the case, so it's natural to assume option a. It may well be option c, but there's neither evidence of that nor any reassuring statements from VW. All we have, really, is what phone reps tell us, and the veracity of what they say (making up new timelines and telling people the court changed the settlement) has been in question since day one.
 

Mike.

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Nov 22, 2016
Location
Idaho
TDI
2011 Golf - Returned to VW
Of course not, that's why they hired Ankura, a company that specializes in responding to complex, unforeseen, high-stakes situations, including and especially the kind of specific situations that no company has had to deal with before.
Ankura deserves a lot of flak for how they're handling this for Volkswagen, but Volkswagen deserves a lot of flak themselves for remaining completely silent as complaints and problems mount. They either a) don't care, b) do care but feel that they can't do anything, or c) are working hard behind the scenes to fix it.
The problem is that we don't know which of those is the case, so it's natural to assume option a. It may well be option c, but there's neither evidence of that nor any reassuring statements from VW. All we have, really, is what phone reps tell us, and the veracity of what they say (making up new timelines and telling people the court changed the settlement) has been in question since day one.
This is a really good point and a big reason I am walking away from Volkswagen. My Golf currently has a check engine light which can not be fixed with what I have left on my "Good Will" package. While I was at the dealership I talked with a salesman and asked if they will be giving incentives to keep TDI owners in the VW family. His response was "no, there is $1000 that anyone would get if the trade in a VW but that was it because I am already getting a good deal on the buyback". I thought that was an odd response and a fluke until I read on a forum another owner that was told the exact same thing. I really doubt the two of us went to the same dealership in Boise, Idaho.
I feel their is an arrogance in VW and they feel we will be needing another car and of course it would be a VW, what else would we buy? I have already replaced my Golf and it is not a VW product.
 

Vidgamer

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May 8, 2011
Location
Atlanta, Ga
TDI
2011 Golf TDI (turned in)
My local VW dealer was very appreciative that I came to shop for a GTI. They didn't give me any attitude like "of course you'll get another VW". Of course, I'm telling all of the dealers that I'm shopping around.

As for the replacement bureaucracy, don't you suppose that the initial crush of so many wanting to turn the car in asap has got to create a backlog? I mean, there probably is some reasonable limit of how many cars per day per dealership, for one thing.... And then there's the "Mythical Man-Month".

Well, I was not quite the first to sign up or keep up with the steps and now I'm at the signing, so it's moving along pretty well from my POV. Now, hopefully I can get scheduled within a couple of weeks. If it's more than a month, I'll be annnoyed.
 

ottomatic

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Mar 14, 2008
Location
E. TN
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2015 Golfwagen SE 6MT
well considering tomorrow is Thanksgiving and most likely they won't work on Friday, it is either today or next week
I called today and immediately go to talk to someone.
I decided to drive JSW for as long as I can. They made note . Person was really helpful & knowledgeable and enjoyed talking with her.
 

mum22cuties

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Apr 4, 2015
Location
USA
TDI
2012 Jetta
I called today and asked how much longer it would be before I could schedule my appointment and was told 90 days but they would try to process quicker.
 

tsingtao

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2016 Mazda 3 Hatchback 2009 Jetta TDI--Bought back 12/21/16
Y scanned it into a PDF (not easy in Linux!)
I am using Ubuntu Linux and used a program called "Simple Scan" along with a 16 year old HP flatbed. Scanned it all in and the software put it into one pdf; was done in 5 minutes.
 

nucklehead

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Location
Ephrata Washington
TDI
2013 Golf TDI W/DSG
I faxed my notarized papers on 11/13. I've been checking the status of my claim daily since then. I signed in today about 3 hours ago. The website says:

"Status: Document received and under review".

So it looks like I've got some movement on my claim after a static two weeks. I suppose it'll be another 8-10 business days before final acceptance and the opportunity to schedule a buyback date. Looks to me like they are pacing things through the system in chunks of 10 business days at a time.

Just a WAG but I might see a buyback date near the end of the year. It's progress measured in months not weeks or days. I'll probably set a day to do the buyback in early January if the only openings are between xmas & new years. Soon enough for me - I'm patient. After that happens I can begin in ernest to look for a second car since the Leaf has a short 'lease'.
 

aerox

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Location
McKinney, TX
TDI
Black, Golf Mk VI, 4-door, 3-pedal
I called the day before yesterday and was told "any day now". I submitted my notarized copy on 11/17. Don't know who or what to believe anymore.
 

tsingtao

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Joined
Sep 13, 2004
Location
Phoenix, AZ
TDI
2016 Mazda 3 Hatchback 2009 Jetta TDI--Bought back 12/21/16
Looks to me like they are pacing things through the system in chunks of 10 business days at a time.
Weird because for me it has been exactly 10 calendar days at a time.

Uploaded docs 11/1, received notice that docs were approved 11/11, received offer 11/21, and just uploaded the notarized docs yesterday so I will have to see what happens with those.
 

mum22cuties

Member
Joined
Apr 4, 2015
Location
USA
TDI
2012 Jetta
I called the day before yesterday and was told "any day now". I submitted my notarized copy on 11/17. Don't know who or what to believe anymore.
This is how I feel. I submitted my notarized copy the same day as you and was told 90 days yesterday on the phone. I wonder if it is my area and if we do not have someone yet to buy back the cars in our location yet. What ever the issue is they are moving at a snails pace. I try not to get to worked up as we have people still not even getting an offer at this point. I just don't understand how hard it is to open up the portal and let us pick a date, even if that date is a few months or weeks in advance.
 

Salsaman06

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Dec 30, 2012
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Texas
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2013 Passat TDI SEL (sold back to VWoA Dec 21, 2016)
We've gotten no indication that in reality it will actually take 90 days before you can make an appointment. We have seen evidence that not all dealers are on equal footing at this point in time in their ability to take back cars. (That is getting better every week) So that's probably factoring into the ability to set an appointment for some people. Plus, if one sets the bar low and then overachieves, one looks like a miracle worker. 90 days is a pretty low bar - VW is going to look good if they get you bought back in a few weeks or even 30 days from accepting the offer. ;)
 

SuperDaveAPK

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Location
Orlando, FL
TDI
2009 Jetta
I agree

I feel their is an arrogance in VW and they feel we will be needing another car and of course it would be a VW, what else would we buy? I have already replaced my Golf and it is not a VW product.
Not only VW but numerous veterans on this site.
 

bring

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Joined
Jun 21, 2015
Location
Boston
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'15 Jetta SEL, DSG
It seems as though no one has been able to schedule a buy back for a couple weeks now. Clearly something has changed in the process, as the grid shows only a day or two delay initially between turning in the notarized docs and picking your buy back date.
 

dmarsingill

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Location
Dacula, GA
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2011 Sportwagen Turned in , 2000 Z3 Coupe, 2003 Ford Expedition
It seems as though no one has been able to schedule a buy back for a couple weeks now. Clearly something has changed in the process, as the grid shows only a day or two delay initially between turning in the notarized docs and picking your buy back date.
What makes you think that no one has made an appointment? The vast majority of people that own these cars are not on here.

Donald
 

ericy

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Location
Rehoboth Beach, DE
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2015 Golf TDI (wife's car)
It seems as though no one has been able to schedule a buy back for a couple weeks now. Clearly something has changed in the process, as the grid shows only a day or two delay initially between turning in the notarized docs and picking your buy back date.
It does seem that way doesn't it.

I don't know if the process has changed, or whether they hit the pause button while they are processing the initial set of claims. This way they can work out the kinks with scheduling and buyback. There are also rumors that they will start to have appointments more than one day per week at some dealerships, which will change scheduling.
 

mum22cuties

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Apr 4, 2015
Location
USA
TDI
2012 Jetta
I ended up calling the local VW dealers today (3 in my area) to see if they actually have someone there doing buybacks. All 3 locations are not doing buybacks at this time and hope to start in early December or mid December. All 3 dealers told me that no one in my state has been able to make appointments yet and they think it will open next week. In fact one of the dealers told me that I was the first one that he heard of that had an offer. I am just going to try to be more patient. One of the dealers told me that they actually have someone onsite and they just sit there and don't do anything.

One interesting thing to note is the only select locations got to do buybacks this week and after they work out the process, other locations will start doing them as well.
 

MarkB

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Dec 22, 2011
Location
EC Indiana
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2012 Passat
By mail, fax, or upload?
Upload. I have talked to a class lawyer twice regarding this. I'm supposed to call him again if I don't hear anything from VW by 12/5. My dealers first scheduled buyback isn't until the 3rd so I guessing that is the holdup.
 

dmarsingill

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Dacula, GA
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2011 Sportwagen Turned in , 2000 Z3 Coupe, 2003 Ford Expedition
Sure seemed defensive to me.

Take a look at the spreadsheet for some "facts" by the way.
That is what I am talking about. There are 1200 ish on the spreadsheet.....compared to 500,000 owners. It is not a true representation.

Donald
 

nucklehead

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Ephrata Washington
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Weird because for me it has been exactly 10 calendar days at a time.

Uploaded docs 11/1, received notice that docs were approved 11/11, received offer 11/21, and just uploaded the notarized docs yesterday so I will have to see what happens with those.
It seems as though no one has been able to schedule a buy back for a couple weeks now. Clearly something has changed in the process, as the grid shows only a day or two delay initially between turning in the notarized docs and picking your buy back date.
I think I'm beginning to see the logic in how the claims handlers are working this. Get some early buybacks going to see how smoothly the process is going. To do that they've made sure that should they run into problems they have an hour to iron out the whatever is not working right. Once they've worked out the bugs it'll probably speed up quite a bit.

My paperwork has been pacing along at 2 week intervals since Oct. 27th when I uploaded the first documents. 10 working days - or 2 weeks at a pop between steps so I'm thinking I'll probably get fully approved in 2 more weeks to schedule my own buyback - which will be Dec 9th which will be Dec. 23rd.

Some of the owners that have done the buyback were the guinea pigs. I don't know the location of each owner that has gotten through the entire process but it would be interesting to tie that spreadsheet to a chart of the USA. Maybe a pattern would emerge?

I don't know the attitude of VW or the company they've hired to process the cars and reimburse the car owners, and I'm no VW fan boy, but IMO it looks like it's going along at a decent clip - they just needed to make sure the process they've outlined is going to work once they scale it up. Which is probably going on right now - the effects of which will be seen/felt in another 2-3 weeks time. This isn't a case of throwing the kid in the deep end of the pool and see if he fails or not - VW probably wants this to go as smoothly as possible. By then the buyback specialists might be processing as many as 2 buybacks per hour - or maybe there will be more buyback specialists on hand for each dealership?

Well - that's my $.02 worth any who.
 

Jimmy Coconuts

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That is what I am talking about. There are 1200 ish on the spreadsheet.....compared to 500,000 owners. It is not a true representation.

Donald
Perhaps you could tell us what would be the minimum n for a population size of 475,000 with a 95% confidence level and a margin of error of +/- 3%?
 

chilehead19

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Apr 24, 2005
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Bolivar, Ohio
TDI
. 2014 Sportwagen TDi for me 2011 2dr golf for my wife
Got my offer on 11/22, uploaded 11/23, then the holiday weekend. So we will see how long. Also don't even have an offer on the other car yet.
 
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