jhuber
Active member
^^Can a person who bought a crashed car with sole intent of running it through the buyback process be considered, with respect to that particular vehicle, a “customer” of VW? The relationship seems clearly adversarial, on the face of it. Why would there be surprise that VW would be fighting and delaying these non customers? The expectation that they SHOULD be acting any differently than they are is surprising to me, here in right-side-up world.
On my three TDI’s, for which I am a customer of theirs, they have been nothing but timely, courteous, and professional in seeing to my satisfaction under the settlement.
Hmmm...the VW dealer sure seems to think I am a customer when I pay them for service and repairs on this TDI with a rebuilt title. Hec, they even wash the darn thing before giving it back!!