I called Das Autohaus in Spring yesterday to ask if they could replace my RCV because I'm having the infamous intermittent AC issue, and they said since I couldn't make it during business hours I could night drop my car. Also asked about getting an estimate for a DPF/EGR install because I'm looking at that in the next couple months. They said no problem, so I thought everything was cool.
This morning I get a call about 9:15 saying they got my car and will check it out. About 1pm I get a text saying my car is in the shop getting inspected and I'd get an email with a quote. Sweet!
At 4:30 I called to follow up because it's over an hour drive and I'm borrowing my wife's car, and it's almost rush hour. They say the inspection isn't done yet...
At this point I asked if they would stay open late so I could actually get to them and pay and get my car and stuff, and they said they won't but they'll leave my car unlocked on the street and take payment over the phone...
At 5:20 I get a call asking if I got the email quote, so I check it... $1,800 to replace the entire AC system! I ask about the RCV, and they say they replace those all the time and they don't last, but somehow replacing the whole system is better. I let them run the card I keep in my car and let it end, only paying for the inspection.
I did get a better inspection report than I expected in an email, but not as good as I would have liked. They did, however, only charge me $110 for something they could have told me in the first place over the phone. And I never got my rawtek install quote.
I know they have a good reputation here, and I assume I just got a statistical aberration, but right now it's hard to convince myself to come back here.
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