Cappattack
Member
Anyone have a favorite place to get parts online?
I just had an amazing experience with the customer service guys at www.worldimpex.com
I ordered atf fluid and filter and mistakenly received the wrong fluid. Got dsg fluid (part G-052-182-A2) when I ordered fluid for my 01m tranny (part G-052-162-A2).
After checking my transaction history on their website and confirming that I did order the correct thing I also noted that the part numbers are very similar and it'd be an easy mistake to make.
I called the number listed in the "contact us" section of their website and explained my problem and provided an order number. They said they didn't have my correct fluid available now but will have it available Monday (3 days from now). They're gonna ship it Monday with a return label packaged in the same box so i can reuse that box to return the fluid I received by mistake.
This has been by far the shortest and most positive customer experience I have had in almost ever! Short simple and to the point. 10/10 gold stars from me! Will shop again when I need parts.
I just had an amazing experience with the customer service guys at www.worldimpex.com
I ordered atf fluid and filter and mistakenly received the wrong fluid. Got dsg fluid (part G-052-182-A2) when I ordered fluid for my 01m tranny (part G-052-162-A2).
After checking my transaction history on their website and confirming that I did order the correct thing I also noted that the part numbers are very similar and it'd be an easy mistake to make.
I called the number listed in the "contact us" section of their website and explained my problem and provided an order number. They said they didn't have my correct fluid available now but will have it available Monday (3 days from now). They're gonna ship it Monday with a return label packaged in the same box so i can reuse that box to return the fluid I received by mistake.
This has been by far the shortest and most positive customer experience I have had in almost ever! Short simple and to the point. 10/10 gold stars from me! Will shop again when I need parts.